They do not deserve a star. I had made an order 4th of August til today nothing received. Emails sent no refund received. Wish I had searched them up first before making purchase. Scammers
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I ordered paid for 2 Sherpa blankets , nearly $300 . Money gone straight away , I ordered on 9 /8/26 it’s now 9/10/26 , I’ve emailed no response again and again and now I can’t even connect to where I... Toon meer
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I also have purchased the multi-chopper, which I took to be an equal to the Livinstone 3 second chopper. It is nowhere near as good. As a matter of fact it is downright useless for chopping garlic... Toon meer
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I ordered 3 food slicers the ads were a product which didn't match up with what was delivered. They are cheap and crappy. Boxes were squashed and i only received 2. I won't be able to use as pres... Toon meer
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1,3
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49 reviews
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If I could give -10 for this company
If I could give -10 for this company, that would be too much. Wow, I've read all the reviews and mine is the same. I paid for a floor mop that could attach a cloth with a small handle. I see another person had same issue. Well, it is a piece of garbage. I have shown a lot of people this ridiculous crap that I received, I was dumfounded. I contacted them, sure they answered, with the same parroted responses they obviously have for all. A script! Offered 30% refund, What! First up, the offer refund guarantee until you request it for the crap they sent, Second, it is Australian law to refund 100%. Why is company using the name Australian Home when it is clearly cheap crap from overseas somewhere. Comes with no instructions. It would have to be the cheapest crap that I have ever received. When I asked what it really was and sent pics, just got a generic answer, basically, they did not want to know. So, peeps, DO NOT BUY FROM THIS SITE! I am investigating with ACCC, as an Australian, we have a right to 100% refund, especially when stated. NOT GOOD ENOUGH. Stop using the Australian name. And do not respond on the review page with the same parroted response I read from all of the others.
15 juni 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Deborah,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that the product you received did not meet your expectations and that you were disappointed with both the item and your interactions with our support team.
We understand your frustration, particularly regarding the product quality, the lack of instructions, and your concerns about how your case was handled. Your feedback has been noted and will be shared with our team for review, as we take comments like yours seriously and are always looking for ways to improve both our products and customer service.
We appreciate you bringing these concerns to our attention and regret that your experience left you feeling this way.
Kind regards
Inferior product with high price tag.
I ordered 2 ‘Elegant Jewellery boxes with Mirror’ on December 3 for Christmas presents last year. They did not arrive in time for Christmas and when we came back from holidays the 30 day return period had passed. The cost after postage was $64.85. So not an insignificant spend. On top of this the quality was very disappointing. My advice would be to never be conned as i was by this company. The products are still boxed and never been used so i would return them for a refund if that was an option.
3 december 2025
Review zonder uitnodiging
Antwoord van Australian Home
Hello Sandra,
Thank you for sharing your experience. We’re sorry to hear that your order did not arrive in time for Christmas and that the quality of the jewellery boxes did not meet your expectations, especially given that they were intended as gifts.
We understand how disappointing it must have been to wait for your order, only to find that the products were not what you had hoped for. We also appreciate your feedback regarding both the delivery timing and product quality, as these are areas we continuously work to improve.
Your comments have been noted and will be shared with our team for review. We value all customer feedback and regret that your experience left you feeling dissatisfied.
Thank you for taking the time to bring these concerns to our attention.
Kind regards
Do not order from them!!!
Bought those Bamboo sheet for my bed and ordered the two for one sale. Had to email them twice before they sent out the sheet. They were Pink, I ordered white. Have emailed them multiple times and each time they say the sheet have been sent.
Total scam - do not order from them.
30 mei 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Damian,
Thank you for sharing your experience. We’re sorry to hear about the delays in dispatch and that you received pink sheets instead of the white sheets you ordered. We also understand how frustrating it must be to contact support multiple times and still not receive a clear resolution.
Your feedback is important to us, and we apologize for the inconvenience caused by both the shipping delays and the incorrect item received. We are reviewing your concerns with our team to better understand what happened and improve our service moving forward.
Thank you for bringing this to our attention.
Kind regards
I ordered a digital measuring spoon
I ordered a digital measuring spoon. In the advertisement it looked like the spoon would measure cups but when it finally arrived it only holds maybe one and a half teaspoons. It is tiny. It does not show zero when trying to measure and it is incredibly hard to read. I emailed them asking for a refund only to be told I could get 40% discount. I emailed back saying that this was not satisfactory that I required a full refund. I received a further email offering me 50% refund. Do not buy from this company they sell absolute rubbish.
23 mei 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Jo,
Thank you for taking the time to share your feedback. We are sorry to hear that the digital measuring spoon did not meet your expectations and that you were disappointed with both its size and performance. We understand your frustration when a product does not match the impression given by the advertisement, especially when it does not function as expected.
We also regret that your experience with our customer support team did not leave you feeling adequately supported. We understand your concerns regarding the resolution offered and appreciate you bringing this matter to our attention.
Your feedback is valuable and has been shared with the relevant team as we continue working to improve our products and customer experience. Thank you for giving us the opportunity to review your concerns.
Kind regards
Rip off company
They took my money and I never received what I ordered. They don't respond to emails either. Terrible.
Update: The items finally arrived, and one doesn't work.
17 mei 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Lance,
We’re very sorry to hear about your experience. This is not the level of service we aim to provide. We understand how frustrating it is to place an order and not receive any updates or responses. Your feedback is taken seriously, and we will review this matter with our team to understand what went wrong and improve our communication and order handling process.
Kind regards
Ordered the bathroom suction shelf and…
Ordered the bathroom suction shelf and it only stayed up with nothing in it! I asked for a refund and only communicated with a bot called Sarah. No full refund! Offered 50% refund after haggling only to be told I had to return it to china at my expense to receive it!!!
Do not buy from this company
7 mei 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Jay,
We’re sorry to hear about your experience with the bathroom suction shelf and the frustration caused during the support process. We understand how disappointing it is when a product does not perform as expected, especially after installation.
We also apologize for the communication issues you encountered. Your feedback makes it clear that we need to improve the experience and provide more direct assistance when situations like this happen.
Your comments have been shared with our team for review so we can look into both the product performance and the handling of your case. We appreciate you taking the time to leave honest feedback, as it helps us identify where we need to do better.
Kind regards
My order from Australianhome arrived…
My order from Australianhome arrived damaged. I contacted them within the time frame and have heard absolutely nothing! A further two emails haven’t had any effect! Total scam. DO NOT BUY ANY THING FROM THEM!!!
10 april 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Christine,
Thank you for bringing this to our attention. We’re really sorry to hear that your order arrived damaged and that you haven’t received a response from us—this is not the experience we want for our customers.
We understand how frustrating it must be to reach out multiple times without hearing back. Your concern is important to us, and we want to make sure it’s properly addressed. Please allow us a chance to look into this matter and follow up with you as soon as possible.
We appreciate your patience and the opportunity to make things right.
Kind regards
Do not order from this company
Do not order from this company, they do not respond to emails, texts, whatever way you try to contact them
Reporting them to the ACC as they are a scam, seem very unethical
No way of tracking your order
Stopping payment via my bank!!
23 april 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Bob,
We’re sorry to hear about your experience and understand how concerning this situation must feel. Not being able to get a response or track your order is frustrating, and we regret that this has been your experience so far.
We take concerns like yours seriously and want to ensure that your case is properly reviewed. There may have been an issue that caused a delay in communication, but that’s not the level of service we aim to provide. Please allow us the opportunity to investigate this and follow up with you directly.
Thank you for raising this with us.
Kind regards
I bought a 2 in 1 laser marker that…
I bought a 2 in 1 laser marker that strangely looks just like the one I saw in Temu. Thing didn't work and I reached out with no reply. Absolute rubbish. Stick to Temu, at least it doesn't cost $45 to throw away.
6 maart 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Billie,
I’m really sorry to hear about your experience. That’s certainly not the level of quality or support we aim to provide. If your laser marker isn’t working as expected and you haven’t received a response, that’s something we take seriously and need to address.
Please reach out to us again so we can look into this properly and make things right. Your feedback is important, and we appreciate you bringing this to our attention.
Thank you for your patience.
Kind regards
A thing called a "Practical floor mop"
I bought a thing called a "Practical Floor Mop". Really!!! If I was 4 ft tall it would make sense. Ummm, no it wouldn't because it's just a heap of rubbish, no instructions BUT there ARE tweezers in the handle, what for?? no idea. Also no idea how you attach a sponge, cloth, anything to the bottom of this 'thing' to clean the floor. Oh well, into the rubbish bin it goes.
17 maart 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Elle,
Thank you for your feedback. We’re sorry to hear the Practical Floor Mop was confusing to use and didn’t meet your expectations. The lack of instructions and unclear design are definitely not ideal, and we appreciate you pointing this out.
We’ll share your comments with our product team to help improve the experience. Thank you again for letting us know.
Best regards
Not Australian
I do not believe this company has anything to do with anything Australian. The product I bought took ages to arrive, it came from Hong Kong. It was made in China. It is total rubbish and NOT worth $35. It wasn't delivered by the company Australian Home sent it with because the delivery driver didn't think my letter box was a safe place. Australian Home cared less! They did nothing to assist. They had my money and they were happy. Please don't get ripped off by this company. Do not buy anything from this company. They are so far removed from anything Australian.
26 februari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Vickey,
We’re sorry to hear about your experience and that the product and delivery did not meet your expectations. We understand how disappointing it can be when shipping takes longer than expected and the item does not reflect the value you anticipated.
We also regret that you felt unsupported regarding the delivery issue. Your feedback is important to us, and we appreciate you taking the time to share it.
Best regards
Ordered over one month ago and still…
Ordered over one month ago and still haven’t received my order. Tracking has been saying it’s with the courier for two weeks now. I’ve emailed them and they just respond with “we’ll update you when we have some more information “. I have requested a refund, but my request has been ignored. Would not recommend this company. Also, don’t be fooled by the name, it’s a Hong Kong based company.
20 januari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Mim,
We’re sorry to hear about the delay and understand how frustrating this situation must be. Once an order is with the courier, we depend on their updates, but we are continuing to follow up to get more information.
We apologize if our previous replies felt repetitive — we’re waiting on confirmed details so we can provide an accurate update. Please reach out again with your order number so we can review your case directly.
Best regards
Rotatable Faucet…
I purchased 4x the Rotatable Faucet Aerator Extension. I had no problems with the delivery or the condition of the goods however I found that I was unable to fit the items as they are not a standard thread type with the Australian bathroom equipment.
I went to bathroom and plumbing supplies shops to be told I would not be able to find any type of fitting or connector anywhere in Australia to make it fit.
Should have been a great buy but is totally useless.
2 februari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Steve,
Thank you for taking the time to leave such a detailed review. I’m really sorry to hear about your experience and understand how frustrating it must be to receive an item that you ultimately couldn’t use, especially after making the effort to check with plumbing suppliers locally.
You’re absolutely right that Australian bathroom fittings can differ from international thread standards, and in this case the aerator you received isn’t compatible with many Australian taps. We regret that this wasn’t made clear enough before purchase, as it understandably led to disappointment after what should have been a straightforward buy.
We appreciate you acknowledging that delivery and condition were as expected, and we’re genuinely sorry that the product itself didn’t work for your setup. Your feedback is valuable and helps us improve how we describe compatibility to avoid this happening to others.
If you haven’t already, please reach out to us directly so we can look at a suitable resolution for you.
Kind regards
This is a scam site
This is a scam site. The product received does not resemble the one advertised. The company is called Australia Home but it is German and the item is made in China. Do not buy from this site.
4 februari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Karen,
Thank you for sharing your experience. We’re genuinely sorry to hear that the product you received didn’t meet your expectations or match what you saw advertised. That’s not the experience we aim to provide.
Please reach out to our customer support team with your order details so we can assist you directly.
Thank you for your feedback—it helps us improve.
Kind regards
Scam
Firstly, I expected this company called Australian Home, to be actually IN Australia. No, they are not....Germany or France!!!! But might as well have come from China. Cheap rubbish, take so long to deliver via cheap SpeedX couriers, (who did not deliver to the address on parcel), another dishonest online business, ripping us off. Do NOT buy from them.
31 januari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Marie,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and the frustration it caused.
We aim to be clear and transparent about who we are and how we operate, and it’s disappointing to hear that this didn’t come across to you. Delays and delivery issues—especially when a parcel doesn’t arrive at the correct address—are not acceptable, and I understand how that would impact your trust and overall impression.
Your comments about product quality and delivery have been noted and will be reviewed carefully, as this is not the standard we strive for. We take all feedback seriously, even when it’s difficult to hear, because it helps us identify where we need to do better.
If you’re open to it, our support team would be happy to look into your order and see if there’s a way to address your concerns directly.
Kind regards
This is a SCAM SITE
This is a SCAM SITE - Bought a jewellery box which arrived on time but was faulty and poor quality anyway. Was missing a pin in one of the hinges and had a defect in one of the insert panels. Emailed three times now to request either a refund or replacement item and surprise, surprise - zero response received to any of them. Absolute frauds - would never buy from them again.
**Update 8 Jan 2026** conveniently my THREE previous emails to Customer Service “may have been missed or filtered incorrectly” despite them being sent to the email address YOU have provided as your contact for Customer Support (office (at) australian-home.com). My order details are Order No. AH-AU12511 (13/12/2025). You contact me please.
** Update 21 Jan 2026** Surprise surprise zero further contact from them, no refund, no replacement.
24 december 2025
Review zonder uitnodiging
Antwoord van Australian Home
Hello Simon,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the condition of the jewellery box you received and, just as importantly, about the lack of response to your emails. That is not the level of service we aim to provide, and we understand why this has been frustrating.
The issues you’ve described — the missing hinge pin and the defective insert panel — are clearly not acceptable, and we would like the opportunity to make this right. We are not a scam site, and we do offer refunds or replacements when items arrive faulty.
It’s possible that your previous emails were missed or filtered incorrectly, but that is our responsibility, not yours. Please contact us via customer support, and we will prioritise resolving this for you as quickly as possible.
We appreciate you bringing this to our attention and hope we can restore your confidence by properly addressing the situation.
Kind regards
Would rate zero if I could
Would rate zero if I could. Do not buy!
Package was delivered to wrong address and company refused to resolve it, telling me to sort it out myself. I never got the product or a refund - actual scam!
As per Australian Home's response below, I emailed them again for support and they literally resent me the same message telling me the package has been signed for when it was not signed for and delivered to the wrong location!! Customer service is an absolute joke. I stand by my review - this is a scam company, please don't waste your money!
5 januari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello SV,
We’re very sorry to read about your experience and understand how upsetting it is to be told a parcel was delivered somewhere else and then feel unsupported. That is not how we expect situations like this to be handled, and we apologise for the frustration this has caused.
When a package is marked as delivered to an incorrect address, we should be actively assisting by investigating this with the courier and working toward a resolution — whether that’s locating the parcel, arranging a replacement, or issuing a refund where appropriate. Asking a customer to resolve this entirely on their own is not acceptable.
We are not a scam, and we do want to put this right. If you’re willing, please contact us again with your order number and delivery details so we can urgently review the case and take responsibility for resolving it properly.
Thank you for bringing this to our attention. We hope to have the opportunity to correct this and restore your trust.
Kind regards
What a joke
Took over 3 weeks to arrive but the company was sending me emails asking how was item that I purchased, it's abit hard to comment on the item if I don't have it.
Don't buy anything through this company it's not even in Australia & sends items from China.
3 januari 2026
Review zonder uitnodiging
Antwoord van Australian Home
Hello Justin,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the delivery delay and for the automated emails you received before your item arrived — we understand how unhelpful that would have felt.
If you’re still waiting on your order or would like help with a return or refund, please reach out to our support team so we can make this right.
Kind regards
Ordered an item early December
Ordered an item early December. The tracking showed it had arrived in Brisbane, then a few days later arrived on the Gold Coast (where I am located). Sat somewhere on the gc for 5 days then tracking showed it was back in Brisbane. A number of days later it’s now showing it arrived in Sydney??? Contacted them and got a standard response saying parcels usually arrive 10-12 business days later and to have patience! Still waiting for my package.
27 december 2025
Review zonder uitnodiging
Antwoord van Australian Home
Hello Kelli,
Thank you for taking the time to leave this review, and I’m really sorry for the frustration this has caused. We completely understand how confusing and disappointing it is to see a parcel move back and forth after it appears to be so close to delivery.
What you’re seeing in the tracking is unfortunately the result of carrier sorting and re-routing errors, which can happen during busy periods like early December. While the parcel is still in transit, that doesn’t make the wait or the lack of clear progress any less frustrating, and we’re sorry our earlier response felt too generic.
Your order is still active in the postal network, but this delay is not the experience we want for our customers. If it hasn’t arrived yet, please reach out to us again with your order number and we’ll follow this up directly with the carrier and discuss next steps with you, including a resolution if needed.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards
Communication ignored
Communication ignored, item not sent. Have tried to contact over email and Facebook, but still no reply. Phone number is bogus, too.
China-based business moonlighting as Australian. DO NOT BUY!
23 december 2025
Review zonder uitnodiging
Antwoord van Australian Home
Hello Al,
We’re really sorry to read this and understand why you’d feel frustrated given the lack of response you’ve experienced. That’s not the level of communication or transparency we aim to provide, and we apologise for how this has come across.
Your item has not been intentionally withheld, and we would like the opportunity to properly look into your order and resolve this for you as quickly as possible. Please contact us again with your order number, and we will prioritise your case to either confirm delivery status or arrange an appropriate resolution.
We genuinely regret the frustration this has caused and appreciate you raising your concerns publicly so we can address them.
Kind regards
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