Autel Reviews 

Absolutely useless the customer support is 0 no technical Engineer or department can't answer simple questions Chinese product China company who don't care I will never buy from them again buy a Sanpon yes cost more but at least you get support

Unbelievable support to update .
I had an Max Link OBD code Reader , changed my car and needed to update the reader . Unfortunately it wouldn’t update as it don’t like chromebooks and need Microsoft . So I sold it on eBay . The buyer had nothing but trouble with it . He’s got Microsoft PC . Their website is totally rubbish and not user friendly . Between the 2 of us we just about managed to re register the item to him . But it still wouldn’t update as it appears he had to email / contact Autel directly to de register the reader from my account to his .
Basically I wouldn’t bother unless you are a tech Wizz .
If autel are reading this please help out so the guy can use his device .

Very poor customer service. They don't take returns if their item doesn't fit your car

Absolute useless crap. Only thing I can do with my MaxiIM508 is to read and erase codes, same I can do with my other diagnostic tool which costed me 40usd. Cannot even program the new TPMS sensors since it does not let you to enter reg codes manually but requires a id reading tool. That was a costly mistake to trust known brand. Never again

Spent 1200.00 on device. Lasted 3 years. Autel wants 900.00 to fix it. JUNK!

I have been a Autel customer for about 5 years, paying the monthly subscription of about $1300 pet year. Recently my Maxi-sys tablet had a problem which I had to send in for repair. They told me a 5-7 day turnaround time. It took them over a month to even look at it, then they tell me it’s not repairable and I would have to buy the upgraded version. Paid for a new unit, it’s been almost 30 days and still isn’t here. They also just informed me that the 3 months of my paid subscription that’s been active will not be credited back. Buyer beware this place does not value their customers

Don’t buy autel they now have to charge to go on manufactures portal to do things plus there subscription works out exspesive at 25 pounds a pop trust me don’t buy I’ve spoken to them about doing a dpf regeneration on a Audi a3 on the same car that I had done previously the message I got back we don’t understand how you did that I do there were no restrictions on my tool until the lawsuit was initiated upon them if you are a precessional don’t buy you are wasting your money these tools are only fit for the bin now

I’ve never dealt with Autel UK regarding purchases , only on one enquiry which they referred me to Autel China HQ which China HQ sorted within 48hrs so very grateful for their help.
All my purchases & subscriptions have all been purchased through Autel China protocol & whoever does the best deal from Autel dealers again mainly from China dealers & all have been very good .
They are genuine even without the EU tag attached & not gray imports.
Don’t really know if my Scan tools will stop working if the subscription should run out , I do hope not but my aim is to keep them up to date but I always wait for the best deals to pop up .
Autel subscriptions are not cheap , far from it but again they are quick to update the subscription for a further one year to start from expiry date .
Always shop around & make sure your vehicle is covered by the Scan tool you are about to buy .
Just wish they would release some newer updates for the BT608E which in turn are free & apart from new OS & firmware updates , they are still from 2020/21 , need some more for 2022/23 > vehicles as newer ones are not recognised or listed , so please release an update for the BT608E .

Update : Jan/Feb 2025 - some new updates have now been released for the BT608E mainly system updates not so much new vehicle updates !

Update : 20/02/2026 , my Autel Ultra Lite subscription has recently expired but it still works as a stand alone scan tool but will eventually be renewed as not using it at the moment .

Köpte diagnostiseringsverktyg från Autel Sverige med försäkran om livstids fri uppdatering. Efter 3 år gick frodukten inte att uppdatera mer. Någon hjälp fick jag inte, hänvisade att köpa nytt verktyg. Aldrig mer Autel och aldrig mer Autel sverige som inte kunde hjälpa till. Hade jag kunnat lämna noll stjärnor i omdöme hade jag gjort det. Varnar framtida kunder, akta så ni inte blir lika lurade som mig.

I purchased this scan tool just to do little small jobs on my vehicles. Soon as my subscription was due, they lock my device where the only way I could use it is by paying them. Don’t buy any autel products.🥹 I wasted 700 bucks for the scan tool and I can’t even use it a harbor freight is working better than this junk!

Je souhaite partager mon expérience suite à ma commande tablette, diagnostic Autel effectuée via AliExpress. Bien que le produit reçu soit conforme à mes attentes en termes de qualité, je dois signaler que le délai de livraison initialement annoncé n’a malheureusement pas été respecté.

En effet, mon colis a été livré deux semaines après la date prévue, ce qui m’a causé des désagréments personnels et financiers. En raison de ce retard, j’ai dû reporter un voyage, ce qui a engendré des frais supplémentaires pour modifier la date de départ de mon vol.

Je regrette également qu’aucune compensation ne m’ait été proposée pour ce retard, malgré l’impact significatif sur mon organisation.

Je tiens à souligner la qualité du produit, mais j’espère que de tels retards pourront être évités à l’avenir pour améliorer l’expérience client.

Autel uk, extremely poor knowledge of the tools they sell also manager Danny Mitchell has no customer skills what so ever.

Considering we purchased a maxisys ultra just over a year ago with 3 years extended warranty and already had to have a new head unit which they failed to diagnose

I messaged Customer Support to check the scanner would work with my vehicle. My existing scanner was a Foxwell. My problem was with a blocked DPF, but everything including the DFP has been replaced including all sensors. My Foxwell is not user friendly so I decided to buy a pro spec Autel. I've spent over 5000 pounds at garages trying to diagnose my recurring problem thinking only a professional could fix my van. But in reality, after an hour with my new Autel the issue has been solved. Short circuit on the vaporisor. I want to be buried with my Autel scanner. It's saved me so much time and money.

stay away from this product guys. They require the machine to be online and have to upgrade your machine for a fee every year to diagnose cars I've had to update in the past. In other words. you cannot use the machine that is an update to those mods previously. I have contacted Autel support. they say that I have to pay for a subscription every year to be able to use the diagnostic machine for various models even on older cars that were updated earlier. This is too bad. buy another diagnostic machine, I really regret buying this brand.

STACY WHATSAPP ASKED FOR MY CREDIT CARD DETAILS!!!

I did not realise to use your Autel you HAVE to pay a yearly subscription - otherwise it’s useless.

I messaged with Stacy via their WhatsApp chat line and she offers me a discount, once I’ve supplied my credit card details!!

Then she deletes the messages and says she knows nothing and I must of been talking with another agent… when she’s the only WhatsApp agent.

Do not buy these. Only good for a year and then £400 down the drain unless you renew £120 sub each year.

Very bad quality product. The drone broke the first time I used it. They don't have any warranty. Never reply emails. I have to recover amount by my bank.

Köpte Ultra från Autel Sverige. Funkar kanon bra. Bra kundsupport. Skalle vara sjysst om de kunde erbjuda deras lojala kunder någon rabatt på uppdateringen.

Bought autel tpms sensors and replaced in all four wheels 3 months later 2 are faulty needing replacing at my cost which mot due soon, steer clear avoid avoid avoid less hassle

4 years ago I was doing very good. When Biden got elected prices started going up a lot and I started noticing a lot less work coming in. I went from doing very well to having no work and literally only 5k in the bank. Ive been a commercial drone pilot for a while now and I got a job offer for a busy company doing roof inspections but I needed a thermal cam drone which I did not have., My wife is not working because she is recovering from a bad accident. I also have two sons in school. So the house rests on me alone. I got this job offer but needed then drone as I mentioned and after talking with my wife we decided to spend the saving on an autel 640T. I was so excited when I got it. While the batteries were charging I was perusing through the remote settings and decided to set a 6 digit pass code so the boys couldn't get into the drone while I was out. Of course they will be tempted to fly it and I could not take a chance., I used the same pass code I use on everything. You have to type the code twice before the controller (android) accepts it. There is no way I typed in the wrong code. After the batteries charged I went to fly the drone for the first time and could not get past the lock screen. It was telling me I was typing in the wrong code. I for sure was not. It kept locking me out. Now I know there is a software issue. I also noticed the remote doing weird things when I turned it on. It would get stuck on a beep and I would have to turn it off and on again. Not sure if it was related. So I contacted Autel and they told me to send the remote in. Just the remote. Noit the whole rig. I asked them for a label to send it because I had noi even flown this drone yet and its already not working? I figured its on them since the drone is brand new. I got no response on the label and could not wait as I had jobs coming up this week. Now remember, Im out of work, just spent my entire savings on this drone and now I have to pay $50 out of pocket to ship the controller to them, At this point Im hoping they reimburse me. But it gets worse. 
So They receive the controller. "Richard" says we will send you a replacement. As you can see he mentions 2 times in the emails.
Then I get an email AFTER I already paid $50 to send in the remote that all I had to do was follow these instructions.This was obviously not correct,
Then I bet this email from another person saying I have to send the drone in too..  ON MY DIME.. Which would have cost close to over $100.Now Im pissed. At this point I have missed 1 day of my new job due to not having the drone with a thermal cam. They should have taken a credit cards number from me; Put an $1100 hold on it and overnighted me a new one. Then if I didnt send the other one they could charge me. But instead they are making me go through all this. BUT IT GETS WAY WORSE.They email me back calling me "Bob", thats not my name. And saying it wont be done until next week. Im thinking "done what"? Richard said they are swapping it out. How long does it take to put a controller in a box and print out a shipping label. Now Im furious (But still being nice to them) and I call. Richard pretends to be sympathetic when I truthfully tell him Im missing work and Dont know how Im going to make mortgage next month., I was counting on these roof inspections. He assured me it would get sorted. 

Then about 30 min later I get an email saying "its done being repaired", Im thinking to myself "repaired". SO THERE WAS SOMETHING WRONG WITH MY BRAND NEW REMOTE. THEN THE EMAIL SAYS "ALL YOU HAVE TO DO IS PAY THE INVOICE AND WE WILL SHIP IT TODAY. IT ALSO SAYS THBEY GAVE ME A 50% DISCOUNT!!! HOW NICE OF THEM (SARASM). They WERE gonna charge me $500 to fix a brand new remote I got a week ago that doesn't have 1 single flight on it.

Now they are refusing to give me my controller back. I have no money. Im broke., . And today I was let go from the new job because I do not have a drone to use. He ended up hiring someone else. So because of Autel I have lost my job, Have no working drone, and could be homeless by next month. 
EDIT DEC 9TH. Finally after filing a report with the better business bureau they overnighted me my controller "fixed". Or so they said. I received back a used controller with a dial knob that adjusts the gimbal broken. And two scratches on the back on the controller. My dials worked fine when I sent it to them. It was brand new. Not one single flight on it. So now I have a used controller that has a broken gible adjustment dial. I'm so depressed and i feel so taken advantage of. This is the Chinese business model. They are a cruel and selfish people. I found out today that in China if someone accidently hits you with their car they will intentionally back up over you to make sure you are dead because in China if you hit someone and cripple them you are responsible to pay for their care for life. But if they die you only have to pay once for a funeral. Thats how these people are. VERY selfish

I have never been happy happy with the assistanceer I and me received from Jodie ! It made my life a lot easier and I have never in my life received such amazing customer service . It was pleasure to deal with so kind and supportive experience.he sounds like a great guy