Autoassistgroup Reviews 415

I am extremely disappointed with the service I received. I made it very clear that my car required a DPF regeneration, as flagged during a recent service by Mercedes. The company agreed to carry this out, but instead they performed another diagnostic test and charged £179, without addressing the actual issue — the DPF regeneration.

I would not recommend using this company.

I won't focus on the high cost of their service relative to what is actually delivered (your local garage or Halfords will often do a similar service for a fraction of the cost), nor will I comment on their overall poor customer service. Rather, I want to focus on their unreliable "professional/expert" information provision.

It was recommended, after a DPF clean by one of their engineers, that I needed a replacement DPF sensor. Fair enough. I sourced a sensor (£200), which they were happy for me to do, but before committing to purchasing it I played it safe and first sought verification from AAG that it was the correct sensor. Their "Technical Director" responded (which I have email proof) that it was indeed the "correct part" so I proceeded confidently with the purchase.

However, it transpired that I was given incorrect advice by AAG for my car and it was in fact the "wrong part". My belief is that the Technical Director didn’t perform any due diligence and that they had assumed incorrectly that “one size fits all”. There were also no caveats given to me that more research needed to be done to confirm (e.g., VIN details), nor any comment that the part “could be correct”. Rather, I got a clear and obvious “the part is correct”. Otherwise, I wouldn’t have proceeded with the purchase.

Due to AAG also not responding, for over a month, to set a date to fit the part, which they had previously agreed to do, it was only belatedly established that it was the "wrong part" and I had gone beyond the supplier's returns window.

This wrong "expert" advice from AAG, and poor customer response times, has left me £200 out of pocket and despite giving ample opportunity to AAG to admit some liability they are taking no responsibility for the incorrect part confirmation that they provided, nor their delay in responding to a fitting date. As a professional auto organisation, you’d assume it was reasonable to trust their expert advice. More fool me.

The takeaway is that if you decide to deal with AAG you should do so with caution.

Lewis was a great chap, arrived bang on time diagnosed the problem and fixed it straight away, highly recommend.

Engineer was fantastic and very knowledgable I would highly recommend using this company 100%

An awful overall experience with poor customer service and it ended up with my van being left unable to driven and had to be sold for spares or repair!. I followed their advise and took it to my local garage who had regularly serviced the van and they could not believe or indeed understand what I had been told by the mobile service engineer who attended my van and changed me £479. My customer complaint was escalated to Director level in the company basically refused to assist me any further. Absolutely shocked and be very cautious using this service!

Excellent service. Prompt with instructions. Come to you and can work with any situation with work commitments.
Polite and friendly with every communication. Recommend to anyone

Engineer called with an accurate ETA and carried out his work to a high standard. He was courteous and explained his findings. Recommended.

Lewis was Excellent service , very professional and job was done perfectly .

Lewis came out to clean my DPF, very knowledgeable and a nice guy. Sorted all of my issues.

Amazing service from Lewis. Came to clean my dpf, very knowledgeable and explained everything in a way I could understand. My car is no longer in limp mode and he diagnosed the other issues, which I was happy to book in with him again to get them fixed. Couldn't fault this company.

Booking was very easy. Lewis looked over and very quickly identified what needed to be done and recommended ways to avoid problems in the future. Very very happy with service and saved me so much time and money! Thank you!!

Lewis from DPF specialist carried out a premium DPF clean on my vehicle today. Lewis was excellent explained to me process and gave advice on future processes to ensure no issues reoccur. Would highly recommend!

Ensure your vehicle has no faults that could prevent Autoassists DPF cleaner specialists not to perform the clean you've paid £179 deposit towards.
And if you're not a mechanic, good luck ensuring that because you won't be advised on even basic faults to look out for.
This is an absolute con and very poor way to do business and gain clients trust.
I had no idea I had an injector seal leak that would prevent the clean. I wasn't offered any solutions and heard nothing back from the company. The mechanic was with me for 15minutes, told me he couldn't perform the clean, seem to thrive on telling me I'd lost my deposit and left. No report provided and no further contact. In thus day and age, disgraceful service.

absolutely amazing service at short notice too! drove nearly 2 and a half hours away to help us. would recommend to anyone having problems with their dpf!

Really amazing service, good experience for the first time, even get one obd reader on the end, glad I used this company to clean my dpf and even advice my self about the car.

Adam from DPF SPECIALIST come to sort out my car today . Arrived on time , explained everything he was doing as he was doing it. Did a temporary repair on a part which was not part of his job remit. Gave loads of advice to help prevent the same problem occurring again . Car now runs like new. Would recommend to anyone .

What a great experience! Lewis made it to us through snow and ice covered roads. Lewis ran the diagnostics, reset the ECU errors re Adblue and DPF, and our motorhome was restored. The DPF had regenerated, but the faults were still displayed (in error!). Thank you Lewis for an absolutely first class, honest service. I have no hesitation in recommending Autoassit, especially if the attending engineer is as knowledgeable and helpful as Lewis.

Had a DPF regeneration service from Lewis

Top service and gave advice on what to do to prevent it happening further down the line

5*

Are Dpf light came on boxing day saying take to dealership we were due to go on holiday on the 30th.So i contacted DPF specialist who booked me in for the 29th the gentlemen came at the dedicated time slot cleared the blockage and did oil change and filter to .Absulotly first class service was done in less then an hour and are car was back on the road top job would recommend to anyone thankyou DPF and the technition who visited us that day kind regards Ben.

Outstanding service from start to finish.

The DPF specialist runs a tight, professional operation. Clear communication. Fair pricing. No wasted time.

Lewis deserves special praise. He diagnosed the issue fast. He explained the problem in plain terms. He fixed it properly. The car drove perfectly straight after.

You trust people like this with your vehicle. Skilled. Honest. Efficient.

I would return without hesitation. I would recommend them to anyone dealing with DPF problems.