Auto Lines Australia Reviews 

You cancelled my first order and not enough information about the product

Product delivery was delayed without notification. Product was substituted for a different product even though the web site indicated original product was InStock, no advice was received prior to delivery. Return process seem to work effective after getting specific advice and post advice. It would be a little more efficient, if turn around time on continued conversations was max 12 hours as opposed to 24 hours. Finalising issues can take 3 days if the conversation requires 2 email from the customer to obtain clarifications and advice.

Easy to purchase. Unfortunately communication let them down. Wasn't advised [updated] during the process. Didn't now how order was progressing. Wasn't advised of shipping. Had to contact company to enquire where my product was after the time it said it would arrive.

it was the slowest postage it took 2 weeks for my item to arrive

I placed an order for express delivery, which I even checked was available for express delivery before I placed the order. I needed this product urgently and after much back and forth trying to track the item it seems it didn't ship from Auto Lines until 3 days after I ordered even though I paid for express delivery.

Your responses to my (possibly stupid ) questions were both professional and friendly.
They also got the job done

Good product and service. When i had a question, customer service contacted me promptly. The scanner I bought works well.

Price good, the communication via chat option (all that is available) was poor, however the order arrived as advertised in good condition and on time as stated.

Service and delivery times are excellent great product

Very easy to order the correct light. Fast delivery.
Well done I would recommend this company.

Good service except when i tried to phone .. forget it!! Left a message ... STILL haven't heard from them

Excellent service from purchase all the way to shipping. The item arrived so fast and in great condition. Still in a processed of learning how to use the scanner and it look great. Thank you so much.

Very helpful in working out which diagnostic scanner would best suit my situation. With multiple brands of car in the family, I ended up going with an Autel unit which works very well.

Terrible and disgusting support. Never rings back, hard to contact, upsells, just like McDonalds. Quoted 1 price then $330 more to do what I asked for in the first place. Then NOW another $125 (USD) PER YEAR FOR UPDATES. GO ANYWHERE ELSE AND DO YOURSELF A FAVOUR. DID I MENTION, ALSO OVERPRICED COMPARED TO OTHER SELLER, HERE IN AUSTRALIA ? This is how you lose business pal. Never ever again from me, that is for sure.

Tried to call the mobile number provided and the line does not work!

Timely Delivery. Functionality of unit I purchased worked fine for me.

Product as described . Prompt delivery .

Great price and service. Communication was a bit slow, but very helpful.