AutoRentals.com Reviews 

Chris was amazing. Responsive and a true advocate for an overcharge (blamed on the exchange rates). His follow-up was prompt and on-point. Well done. Very rare these days.

Awful experience. If you need to contact them for customer service, they won’t answer and you need to leave a voice mail. They won’t call you back for 3 weeks. Even then, your issue won’t be solved. They will fraudulently charge your credit card for services not received. You will be stuck fighting with a company that won’t answer you.

As an update: I did in fact provide proof of my auto liability coverage to the rental agent at EasiRent. In fact, he spoke with my insurance company that says I’m covered for both collision and liability and this coverage is in Canada and extends to USA car rentals. He refused to accept this and discriminated against me as I’m Canadian even after showing my proof of insurance and verifying with my insurance company. Your company (AutoRentals.com) charged me the fees for a rental that was refused by the vendor, not by myself. It is therefore a fact that your company is unethical in charging and handling customer complaints with respect and courtesy. I find it funny that you would rather reply to customers on online review forums and not even call them back to handle the issue directly with the people you have incorrectly charged. This goes to show how you hide from customers. No customer service rep will answer calls. Just a voice mail box that is never answered. To get any attention you must write a review OR order a stop payment on your credit card. Look up OCPF 27 and you will see that residents of Ontario that have car insurance extends to car rentals in both Canada and the USA. The proof of my liability insurance has been submitted to my credit card company who is disputing this charge. They have the full evidence that I did in fact have liability coverage and was wrongfully denied my car rental in an effort to force me to buy their insurance. This company just wants to take advantage of customers!! I showed proof of my liability insurance and was still denied my rental as they said it was Canadian, despite it covering me in both countries. If you want your money stolen, and aggravation then book with this company!! When you’re at the rental counter and there is an issue, no one will answer or help you from autorentals.com!

I have great experience as the response to my new request for extension of rental was fast and easy.

Booked a rental for our holiday in Orlando. Very good price. The Rental company whom we got the car from charged us extra and it turned out we were the victims of fraud, the agent at the rental charged us for things we didn’t ask for or need. We contacted AutoRentals after returning home and Chris from AutoRentals sorted the whole thing out form us gaining us a full refund of all overcharged monies. Excellent service and customer care. Not their fault certain rental agents are not to honest.

The car was perfect. The price was reasonable, Made our trip very enjoyable. Knowing that the car was kept in a good condition. Very clean car no complaints

Cheapest rental guaranteed with all vendors under 1 location. Do remember to experiment with different rental period to get the best deal

HE EFECTUADO UNA RESERVA CON USTEDES PARA RECOGER UN VEHICULO EN LA ISLA DE MADEIRA ( FUNCHAL ), CON LA COMPAÑIA EUROPCAR Y AL LLEGAR ME INDICAN QUE NO ME DAN EL VEHÍCULO PUESTO QUE LA RESERVA CARECE DE SEGURO OBLIGATORIO PARA CIRCULAR. EN LAS CONDICIONES DE LA RESERVA NO LO MENCIONA. UN ENGAÑO AL TURISMO PARA COBRARLE EN EL LUGAR UN IMPORTE MAS ELEVADO. SON USTEDES POCO SERIOS.

I had a problem with the billing from FOX rental car. Chris helped me get it straightened out (and a refund) in a timely and professional manner.

Was really fast easy service, everything went perfect,the car did all that it needed to

We had not rented a vehicle in over 10 years and we found the process very straight-forward and easy to understand.

Very quick and efficient service, helpful staff who were also polite made things easy... I picked my car up at airport and after a long flight was dreading the fact it was busy and thought I would be waiting a long time for paperwork etc to be completed but I was wrong.. All sorted in a matter of minutes.. Thank you😁

Although your service was fine. It would be useful to know all the extras or where to find them, associated with car hire, had we taken these 'extras' out would have doubled the cost. The car we booked was smaller than the car we got which meant that it cost more. The car did not have a spare tyre only the sealant which when used wrecks the tyre so again costing more money. Whilst I appreciate as a 3rd party booking site you have no control on these points, I feel they need highlighting when looking to book a car as it can make a huge difference to the cost of hiring.

Great site to book your rentals to travel around. will so again

I used this site to book a week of car rental in July 2022 for Costa Rica. Paid for full car rental to their partner site (Thrifty car rental). Once arrived i was told they don't have that car that has been fully paid for 6 weeks ahead of time. After long arguments they finally gave me an old van with few mechanical issues. The counter person even told me about the issues to begin with. Since we were in a foreign country with little help, we had to take the rental. Autorental was of no help and could not care less about the issue. No one to talk to and email complaints are ignored. This site is a SCAM do not use it if you want peace of mind.

Example #2. Tried to book a car here in Reno, NV for 4 days. Rates shown on the site is under $21/Day, however, once you go to to pay, total is $320!!! How do you go from the initial quote to four times that? See my screen shot and you see what I mean.I had no intention of using this site again but when searching on Kayak, you are automatically sent here! DO NOT USE THIS SITE.

Renter beware! Read the fine print. I reserved a Hertz rental through autorentals.com. I have rented many times thru this website. All of my previous reservations were held without a charge on my credit card. I reserved the Hertz rental car expecting to pay at the desk when picking up the car. My credit card was immediately charged. Never had this happen before. Their policy is if you can cancel with 2 day of booking you receive a full refund. After that they charge $100,00 to cancel. I called autorental.com but they said I had to cancel directly through Hertz. I will never use Hertz again or autorental.com. Aotoslash.com guarantees no cancelation fees. I reserved a similar car thru them over $200.00 cheaper. I took the $100.00 loss by canceling Hertz but saved $100.00 by renting thru autoslash.com.

My car was ready when I got to the airport; no waiting at all. I returned the car a few hours late due to flight delay; I was not charged anything extra. I was very thankful.

On arrival in Vancouver at the start of a 5 week car hire rental we were told that our AIG 'Insurance4carhire' was not recognised by by Ace Rental, our car hire company. We were therefore obliged to take their insurance wihich was a significant amount as the hire was over 5 weeks. So we contacted Autorentals some time later and asked for clarification so that we could take up the matter with AIG when returning to England. Chris at Autorentals took up and resolved the issue which resulted with us being issued a full refund Thank you and well done Autorentals.

When I picked up the car. I was given the wrong key. As I was exiting; the attendant said I had the wrong car. So I returned to the car rental booth. I informed them that I was given the wrong car/ key. They gave me the key to a like vehicle(Toyota Camry). I asked if they could just change the contract. Since I already loaded all my bags into the car. I was told no?

Recently, there was an issue with Easirent, a company that AutoRentals booked for me. When I informed them of some extraneous charges, Chris, a dedicated customer service agent, went to work, dealing with Easirent for me! I am currently expecting a refund, thanks to AutoRentals, who stood behind their customer service promise. It’s not often that I find such a company - I recommend them to one and all!!!

While friendly staff and easy pick up from lisbon, have had a bad experience dropping car off due to miscommunication and with extra costs. I decided to book via AutoRentals after finding a good price for a rental one way from Lisbon to Porto. Price seemed much better than nearest competition, so expected some other costs upon arrival in Lisbon. The extra charges included security deposit, and paid for extra cover to reduce this, and for a device to go through tolls. Total cost came to about the same as competitors for about the same deal, so was happy enough. At the time, everything seemed OK, staff at Lisbon office helped answer questions about drop off at Porto airport, and were quite specific of the time I could drop the car off there.

However, on arrival at the Porto office, I was told that there was an extra charge of 140EUR for one way drop off. This was not mentioned at all on pick up. They explained the problem had arisen because the booking from autorentals had been from Lisbon-Lisbon (despite my email and receipt stating Lis-Porto). My contract I signed on closer examination did state lisbon-lisbon, so perhaps I should've mentioned something on pick up in Lisbon before signing, but the fact that I had had a frank discussion about my plans at the time, and was giving explicit verbal information about the drop off at Porto meant that I did not forsee any issues.

I was told to pay the extra charge and a new contract with the additional 140EUR was made up (stating one way fee and Lisb-Porto). I was advised to discuss with AutoRentals about the error. At this point I was obviously upset, as not only did this seem like a hidden charge, but if I was told this upfront, I almost certainly would have gone for an alternative, likely cheaper service, and that choice was taken from me by the service I was provided and the communication.

Autorentals have now come back and stated that there is nothing they will do, stating that in the additional info at the bottom of SurPrice's terms, a one way fee may be included due in pick up. Well, maybe it should have been, but certainly shouldn't be added at the end, and made untransparant. My advice is if booking, book directly via SurPrice, and maybe over the phone, and check the contract closely.