Avalla Reviews 1.068

What a brilliant company to deal with, brilliant products and great engineering.
We have 2 Dehumidifier units from Avalla in the house and they are really good, almost silent running and cheap to run too.
The customer service team are fantastic, quick to respond and so helpful, we dealt with Sam who was absolutely brilliant and sorted out our order. There are not too many companies taking a pride in their work and products like this in the UK anymore. Highly recommended.

Fabulous customer service and support from Claire I hope the company looks after her well exemplary Lisa Smith

Not often you get a great customer service and product in one go but with Avalla you do! The customer services side gives a Human touch! the team are fully committed with customer satisfaction.
The product itself I think is hard to beat!. This is the second dehumidifier (used in a different location) The amount of water this little machine collects is incredible, We have noticed the difference with our walls and windows very quickly. They are also excellent in drying clothes that you are unable to hang out in damp UK weather. The machine has paid for itself with all its hard work.

The speed and efficiency that Avalla have dealt with my order of a R4200 Air Purifier was just amazing, 26 hours from order to delivered and up and running.
The air purifier itself is super quiet after initial start up and calibrating the air quality. The unit itself is very stylish, futuristic looking, has simple and easy to use controls and light enough to move around the home. A great purchase.

Un excellent produit. Mon linge sèche dans la journée et la pièce n'est plus humide. Tellement bien que j'ai offert le même a mon fils pour Noël

I have tried to make a complaint about the new t35 steam mop I want to return this as I am not happy with performance of this machine and the fact that this when in use stops and starts when it feels like it and rotation is not as advertised no one has contacted me regards complaint i am not happy about this either

Good product, price and service

I've had a great experience with Avalla. I bought a hand held hoover about a year ago and due to me dropping it by accident I needed a replacement part. Sent an email to Avalla support and Sam from the Support team was super quick in replying and helping locate a replacement missing part from the warehouse. Couldn't be more helpful and I was sent the part over really quickly. Really happy with the Service, thanks Sam and Avalla team.

Dehumidifier was delivered next day as said in advert , very surprised at how quiet it is even with fan on high. Seems to be very efficient judging by the amount of water it collects, all in all very pleased with purchase would definitely recommend.

Très bien livré rapidement et balai vapeur très efficace agréable à passer non bruyant . Je recommande vivement car j’ai un carrelage pierre avec relief . J’ai mis longtemps à trouver l’appareil qui me convient merci Avalla

Brilliant customer service. I had a problem with the courier which they fixed immediately, honestly and professionally. Excited to give my purchase as a Christmas gift and would definitely use Avalla again.

I had seen some reviews saying that there is little to no customer service and that it takes weeks to get a response also that next day delivery is 2 week delivery,
I spoke to live chat because I was nervous of spending so much and they responded immediately with reassurance and it got delivered within 24hrs, ordered at 11:33 yesterday, came at 11:32 today.
I think people that are struggling with the delivery and customer service are ordering air-con units in the height of summer.
Not yet used the air con unit I ordered as it's an Xmas gift for someone so can't yet write a review on how good it is, it's just a review on delivery and customer service.

I emailed requesting a copy of an invoice for an order and received it within minutes by a helpful lady called Claire. Also emailed asking various questions about the product I was looking to buy before placing the order, and again, received a quick and helpful response. The product was great value and arrived quickly.

I bought an Avalla X-150 dehumidifier and initially it worked well, but after a little over two years it completely failed — freezing on startup, unresponsive controls, and no airflow at all. What’s worse is the customer service. I contacted Avalla several times and didn’t even receive an acknowledgement, let alone support or a solution.

After leaving a review, Avalla finally got in touch. It appears that all support submitted through their website is ignored by default unless someone leaves a negative review. They apologised, but unfortunately there is nothing they can do as their policies are very strict.

Update:

From my perspective, I can only recommend that potential buyers look elsewhere, as the device—which you pay a lot of money for—simply does not last.

For a product in this price range, I expected far better reliability and at least a basic level of customer service. Unfortunately, my experience has shown neither. I cannot recommend this brand based on the lack of durability and the complete absence of support when things go wrong.

Excellent customer service, prompt replies and very helpful. I needed a replacement drainage hose for my air conditioner/dehumidifier and one was supplied and delivered quickly. Thank you

I had a question about my product - I a received efficient and effective resolution from a customer service representative that really knew their stuff. Makes me feel even better about my purchase

Really helpful customer service. I accidentally broke my sealing ring, and they were very patient and provided me with a spare at no extra cost

Contacted avalla via customer service and have been communicating with Sam who has sorted my problems out within a really quick time, thank you Sam for all your help

Not transparent about the materials used.

I’m really disappointed with this purchase.
I’ve purchased an air fryer in July 2025. Nowhere on the product page does it mention that it contains aluminium parts. NOWHERE. I only found out after waiting ages to get through to someone on their online chat. No phone number available to reach them.
That’s a serious concern for me, especially since aluminium, even food-grade, is considered a toxic heavy metal. When it comes to kitchen appliances that come into contact with food, customers deserve full transparency. There’s also no phone number to reach customer service, just a slow online chat support which is a bit concerning. The air fryer’s top control board started malfunctioning within the first month of use, which says a lot about the build quality.
I’m not just disappointed, I feel misled.
Since a customer’s purchase decision happens on the product page, and the company isn’t transparent about what’s inside, they’ve already lost my trust - though I only found out after buying.
The lack of transparency, poor product quality, and unhelpful customer service make it clear this brand doesn’t value honesty or its customers’ trust.

Have purchased a steam mop and a dehumidifier and both are great.
Really pleased with the service and the product.