AWAVE Travel Reviews 

119
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I spent 10 days on a boat trip through the Maldives Central Atolls, and it was an incredible experience. From the moment I booked, AWAVE took care of everything. They went above and beyond to answer a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m still beaming with happiness after getting back from a surf trip with AWAVE to the Maldives on the Marselia Star! SO HAPPY! AWAVE cultivated an all-around amazing experience from fresh caught fish... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The trip to the Maldives on the Marselia Star boat was amazing! AWAVE did an incredible job organizing everything and connecting us with the best surf guide and photographer, the crew of the boat was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

If I could give 6 stars, I would. Hands down one of the best trips I’ve ever taken - and James and his team made it so easy from start to finish. We caught so many waves, swam with some amazing marine... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

AWAVE Travel offers a hand-picked selection of the finest luxury surf resorts and quality surf charters in all the ultimate surf destinations. Our Team of Expert Surf Travel Advisors are here to help you have a smooth and hassle-free trip!


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

119 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(119)

8 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very good and efficient service

Very good and efficient service. The prices are very very good and the choice of boats is very large.

20 januari 2023
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Nicolas,

Thank you ever so much for tyour kind review. We are really glad you liked our rates and the selection was up to standard!

We look forward to helping you find your next surf trip!

All the best,

The AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

The support from aWAVE was amazing…

The support from Giulia was amazing when booking this trip! The staff and the selected location was just as described!

She took care of everything I needed and made sure that I wouldn't have to worry about a thing!

It was my first trip with AWAVE, but I'm sure I will come back as a costumer for the next trip!

3 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome surfing travel

great crew, great travel, good waves, very good organisation, thanks for all Awave Travel!!

26 oktober 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Jaime,

Thank you ever so much for your kind review. We are glad you had such a good time onboard the Koimala and look forward to hearing from you in the future!

All the best,

The AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Great!

Even better than I spected, AWAVE team took care of us all the way.
Great experience!!!

16 oktober 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Julio,

Thank you for taking the time to write a review and we are stoked that you had such a good time in the Southern Atolls!

We look forward to hearing from you in the future to help you find your next surf adventure!

All the best,

The AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Stoked we went with James and Awave!

James at Awave consistently went above and beyond to help us choose and feel confident about our dream honeymoon destination. It was the best mix of a top class romantic resort and great surf, which was also important. After we realized that the Mentawais weren't going to work, based on our needs and availability, James helped redirect our booking to end up at Ayada Maldives. What an epic experience. This will be a trip we will always remember with fondness in our hearts and gratitude for all the great service we received before, (with James) and during our stay, (with all the staff). Another aspect of James' and Awave's great service was the promptness and thoroughness of his communication. All details he presented were clear and easy to understand, which can be confusing at times when our trip involved 3 flights and a speedboat and we were navigating the different travel and health protocols. All smooth and without a hitch. All in all, we're stoked and would love to go again in the future.

10 september 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Loudog,

Thank you ever so much for taking the time to review AWAVE Travel's service and we are so glad that you had such an epic tim on your honeymoon!

We look forward to hearing from you in the future for your next trip! Hope you're scoring at home!

All the best,

The AWAVE Travel Team!

Beoordeeld met 5 van de 5 sterren

2 weeks of fun and games in the…

2 weeks of fun and games in the Maldives!
Giulia was very professional, patient and really helpful in organizing our surfing, fishing and snorkeling trip on the Gulfaam. Great care and advice! I think she even went out on the boat to test it out for us :-)
I've got to plug our crew: Captain Mohamed did a great job, fun loving character, avid fisherman; Surf guide Egan is a nice guy, we had lots of fun waves, snorkeled a wreck, swam with sharks; Nozrul the Chef was awesome, every meal gourmet, 5 star & delicious; our waiter Danushka, so attentive, always smiling and First Mate Achmed ferried us to and from water adventures, cleaned the fish we hauled on board. The boys really looked after us, they're now trusted friends!
Thank you AWAVE

23 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awave review

After a long time looking for a trip that suited my needs I found awave travel and soon was contacted by James. He couldn’t have explained the my options more clearly and put together a package that was perfect. I decided on a 10 day boat trip in the Maldives, it turned out being an epic trip with amazing waves , grate food and hospitality.
The team couldn’t have been more helpful through the booking process and throughout the trip.
All up a very personal service with a grate variety of trips , highly recommended

21 juli 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Craig!

Thank you ever so much for your kind review and we are really glad that you had an epic trip!

We look forward to hearing from you in the future to help you find your next surf trip!

All the best,

The AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Great Trip In The Maldives

Thanks to Awave Travel for organizing an amazing boat trip in the Maldives! We charted the Gulfaam with 5 of us, and it was perfect! James arranged a great surfguide (Hailam) who took us to the best surf spots and dive spots. We also had a really good chef on board, who always made sure we were full 😃!
The trip was great! I’d definitely book again!

1 september 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Karoline,

Thank you for your review and we are so glad that you enjoyed the Gulfaam! We will pass your comments to the charter and guide. We look forward to assiting you in finding your next surf adventure!

All the best,

The AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Epic times thanks to these guys

Epic times thanks to these guys. Dreamy surf trip in the mentawais. Perfect support and organization in deep Indonesia. Hope to organize another one soon

10 juni 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Jacopo,

Great ot hear fromm you and thank you for your review! We are stoked that you had such a good time in the Mentawais and the photos looked epic!

We look forward to assisting you in booking your next trip!

All the best,

James and the AWAVE Travel Team!

Beoordeeld met 1 van de 5 sterren

Duped onto a substandard boat

After months of excitement to meet friends in Maldives for a 5 star surf trip you cannot imagine the disappointment on arriving to be told the Boat which we had booked had mechanical issues and was not available—-which turned out to be rubbish as one of our team who arrived early saw our boat cruising off. Of course the small print says the operator has right to replace the boat but what they ended giving us was 2 star, they definitely hadn’t done their homework on finding a suitable replacement and simply left us to fend for ourselves on a Sunday afternoon in Male. Super disappointed with the way they handled it , there are many things they could have done to smooth things out but we were essentially given a take or leave it option. I would be very skeptical of this outfit - my advice - book with someone else!

3 september 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Jon,

Thank you for your feed back. We are sincerely sorry about the last-minute change. As your group was made aware, we were only made aware of the change in the charter the night before. The operator was told by the boat owner that the charter couldn't safely cruise to the Central Atolls in the weather conditions. The Moonima is also a mid range boat and has never been offered as a 5-star standard charter.

As soon as we were notified, we contacted you. We had checked with the operator multiple times in the preceding week that the Moonima was all set to sail and assured that the charter was. AWAVE Travel made every effort regarding this and your group was notified as soon as the operator told us.

As mentioned in our Terms and Conditions, if the charter is unable to run for any reason the operator reserves the right to offer a charter of equal standard/price range and the operator deems to be Soleil of equal level/price compared to Moonima.

We tried to communicate with your group on the day and just weren't receiving responses. We were told by the operator that you were dealing with them directly. I am ever so sorry you felt that we weren't trying to assist, but I was on the phone with the Director for hours telling them that you were not happy with the replacement. I was informed by the operator (and he forwarded us the screenshot of the conversation with you that confirms it) that you have accepted as full compensation for the change, your group accepted a 2,200 USD credit towards your bill on the boat. We considered that the problem had been resolved to your satisfaction.

We work really hard to make sure that all of our partners provide the kind of service that we expect for all of the trips that we arrange. In this case, this operator did not meet our and your expectations. The operator compensated you for this and your group leader confirmed that the group was happy with this.

If you would like to contact me directly to discuss, you can on james@awavetravel.com. Mark also has my direct contact if you would like to chat!

All the best,

James and the AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Incredible

Incredible. Perfect organisation, very friendly and prepared people. Giulia is really a fantastic girl who gives you lot of suggestion in order to satisfy all your needs. The best travel agency I have ever used.

20 augustus 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Carla,

Thank you ever so much for your kind review! I will pass your feedback on to Giulia :) We look forward to assisting you in finding your next surf trip!

All the best,

The AWAVE Travel Team

Beoordeeld met 1 van de 5 sterren

Ripped Off

We paid 6 months in advance for an amazing surf charter boat trip in the Maldives with Awave Travel. Giulia was super helpful in arranging everything.

Upon arrival at the airport we were suddenly told our boat was 'unavailable' and our group was dropped off on an old dive boat that was clearly WAY BELOW the standard or quality of boat we had booked and paid Awave Travel for. There also wasn't even a surf guide on board that we had paid Awave for. When we contacted the boat owner he said that he had sent the new boat details to Awave and that Awave had accepted this boat as a suitable substitute!

Upon contacting Awave Travel, Giulia and James said that the small print on our agreement allowed them to change the boat for 'one of the same standards and same price category'. Our replacement boat was neither and Awave did nothing to help, simply replying 'Sorry, hope you still have a great trip'.

All you expect of a surf travel agent is good communication and to make sure you get what you paid for. Awave failed on both counts.

Our boat was way below what we paid for and all we could do to improve the situation was demand the business owners find a surf guide for the boat (they had offered a dive master as it was a dive boat) and provide some free drinks for our crew. After several days of back and forth negotiations during the trip with the boat owner directly (Awave were not offering any help) the best we could get from him was $200 per person discount from our drinks bill. As we were on the boat already there was nothing else we could really do. I took photos of the drinks bill and discount and resolved to email Awave Travel when we returned and see what they said.

When we got back home and wrote to Awave, all Giulia and James could say was that this was allowed in the small print but they 'deeply apologise'.

So be careful when booking a boat trip through a travel agent like Awave who partners with unscrupulous local operators. Also, check a week before departure that the boat you booked is indeed available, and if not find out what replacement they propose. DON"T expect Awave to do this for you.

The boat we had originally booked was working fine, and after making a few phone calls we found out it had been booked out and was on another charter (and still had one cabin available for our week!). The local operator simply put us on his old boat to make some money with the cheaper option, and did so at the 11th hour so there was nothing we could do about it.

4 september 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Mark,

Thank you for your feed back. As communicated to you personally, we are sincerely sorry about the last-minute change. As you already know, we were only made aware of the change in the charter the night before. As soon as we were notified, we contacted you. We had checked with the operator multiple times in the preceding week that the Moonima was all set to sail and assured that the charter was.

As mentioned in our Terms and Conditions, if the charter is unable for any reason the operator reserves the right to offer a charter of equal standard/price range and the operator deems to be Soleil of equal level/price compared to Moonima.

We tried to communicate with you on the day and just weren't receiving responses and we were told by the operator that you were dealing with them directly. I am ever so sorry you felt that we weren't trying to assist, but I was on the phone with the Director for hours telling them that you were not happy with the replacement. I was informed by the operator (and he has forwarded us the screenshot of the conversation with you that confirms it) that you have accepted as full compensation for the boat change free drinks on the boat for the full length of the trip, so we considered that the problem had been resolved to your satisfaction.

We work really hard to make sure that all of our partners provide the kind of service that we expect for all of the trips that we arrange. In this case, this operator did not meet our and your expectations. The operator compensated you for this and we believed you were happy with this.

You have my contact if you would like to dicuss further!

All the best,

James and the AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Awesome!

Great communication, fantastic care and attention from James who is very knowledgeable and approachable, and the product recommended to us as an alternative, Ayada, was a real paradise. We had very high expectations and we were really impressed with everything (apart from the the quality of the surfboards for hire). :)

10 september 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey George,

Great to hear from you and stoked that you had a great trip! We look forward to hearing from you again in the future!

All the best,

The AWAVE Travel Team!

Beoordeeld met 5 van de 5 sterren

Maldives surf trip

Everything was perfect!

14 augustus 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Dear Oli,

Thakn you ever so much for your review! We look forward to helping you find your next surf trip soon!

All the best,

The AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

great communication!

giulia from awave was so great to work with planning our surf trip to el salvador. she was quick to respond and answered all my questions, sometimes twice because i'm a nervous planner. she had everything handled and the trip was "the best ever" as i keep hearing from our friends and my husband. would definitely use the service again!

20 juli 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Shannon,

Thank you ever so much for the review! We are so happy you and your husband had such a great time!

We look forwards to hearing from you in the future!

All the best,

James and the AWAVE Travel Team!

Beoordeeld met 5 van de 5 sterren

excellent service all the way

excellent service all the way . will use this service again

17 juli 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Dear Hadi,

Thank you ever so much for your kind review! We look forward to hearing fomr you in the future! I hope you're getting waves wherever you are!

All the best,

James and the AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

James and the team at Awave do great…

James and the team at Awave do great work! Our trip was seamless the whole way through, which is really all you can ever ask for...plus the waves were great

11 juli 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Anthony,

Thank you ever so much for your kind words. Was really good to meet you at AWERA and with any luck, we will cross paths on another trip in the future!

All the best,

James and the AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Quick response.

6 juli 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Omar,

Thank you ever so much for your review! We hope that you have an amazing trip and look forward to hearing from you in the future!

All the best,

James and the AWAVE Travel Team

Beoordeeld met 5 van de 5 sterren

Super cool experience with AWAVE

Super cool experience with AWAVE surf travel. As my first surf boat trip experience I couldn’t ask for a better time. James was really available and prompt answering all my questions. Definitely will consider it for a future surf trip.
Highly recommended!

17 juni 2022
Review zonder uitnodiging
Logo AWAVE Travel

Antwoord van AWAVE Travel

Hey Sebastian,

Great to hear from you and thank you for the review. I am glad that you had such a good time onboard Southern Cross and we look forward to helping you arrange your next trip!

All the best,

James and the AWAVE Travel Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer