Awayholidays Reviews 

Ian was excellent throughout the whole process. He really did his homework to find us a very good deal and a hotel that matched exactly what we were looking for. We were very pleased with his attentiveness he was always polite, patient, and thorough. He worked hard to secure us a great hotel deal, and we truly appreciated his effort.

Highly recommended.

Dealt with Brooklyn to book a holiday for my best friends 60th birthday. Brooklyn was very helpful and patient with my many questions. He assisted me in upgrading my flight seats to business class. All correspondence from me was promptly and professionally dealt with. I can't thank him enough.

Ian was able to sort our new booking out in such a professional and helpful way plus organising the refund for us in one phone call. Thank you Ian.

Ian gave amazing service and I am so glad we got through to him to book our family holiday. He secured us an amazing deal.

Brooklyn understood our requirements immediately and helped get the right offer,
liaised with the hotel immediately- quickly and efficiently booked, tickets and vouchers all arranged swiftly - hopefully everything we discussed will result in a memorable holiday - only 2 weeks to find out - can’t wait

We. Poked a holiday again with away holidays and felt the service was very good Brooklyn who we dealt with was very helpful

Brooklyn from away holidays was great to deal with. Efficient and precise with everything I asked for.
Good job

Spoke with Alex who was recommended to me by my brother to say he was helpful would be an understatement he went out of his way to supply the exact holiday at a great price have all ready enquired about another trip highly recommend Alex at away holidays

first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered
Definitely reccomend Alex and this company

Southall / Away Holidays
I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you.

Umang is a very special person in my eyes and in the eyes of my family. He has been helping us book our holidays with your company for over a decade, and throughout all these years, he has always gone above and beyond to make sure everything is perfect.

He takes the time to understand exactly what we want and always manages to surprise us with how beautifully he tailors each holiday to suit our needs. His attention to detail, patience, respect, attitude and willingness to help are just a few of the qualities that make him so exceptional at what he does.

Umang genuinely goes that extra mile every single time. His dedication and care are second to none, and we feel incredibly lucky to have someone like him looking after our holidays.

Well done, Umang! You are truly amazing at what you do.

Wow, Umang — yet again, you’ve pulled one out of the bag! 🙏

Thank you for everything you do for us and our family. You really are a very special person. ❤️

Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date knowledge making sure we aware of all options availble to us at a price we are happy with. Thanks Alex

Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the Middle East earlier in the year. Also, prices are always super competitive for the Middle East. Would recommend

I have always had an excellent service from Alex at Away Holidays. I have now booked several package holidays with him. He listens to what I am after and tailors the holidays to my needs. I have always gone back to Alex at Away-holidays for the fantastic customer service and support received.

Booked a holiday to Dubai for September 2026
Paid a £300 pound deposit in December 2025
Because of the ongoing war in Iran we felt it wasn’t safe to go I asked away holidays if we could get our deposit back because the circumstances are different but they said the rules are the rules and if you cancel the deposit is gone
We both feel this is so wrong and unfair Iran is 90 miles from Dubai and safety is paramount the war is not stopping any time soon by the look of it very very dissapointed with away holidays that’s for sure especially jackbooted with them for so many years

Paid nearly 5k for a holiday and they didn’t send a booking confirmation or payment confirmation or confirmation of flights. When I complained they refused to log it and refused to refund me as well! They claimed

Hi it is my first time using away holidays service, Alex specially who I dealt with was extremely very helpful throughout my booking ! Thankyou very for everything

Sri Lanka here we come
I have just booked another holiday with Alex from Away holidays. As with previous holidays he delivered outstanding service from start to finish. He took the time to understand exactly what we wanted and offered useful recommendations and advice. He also gave us a very good price. As always he was polite and helpful and nothing was too much trouble. I would highly recommend Alex and Away holidays

Phoned and spoke to Alex, he was very polite and helpful, listened to what I wanted and then gave his recommendations, Gave me details of when I could reach him and when he was engaged he phoned me back within a few minutes.
Overall very pleased with the results and feel confident in what I have booked.

Very disappointing experience with Away Holidays.

They were quick to respond to emails when I was booking and paying the deposit, but when I later contacted them about cancelling and asked about a refund, the communication changed completely. I had to chase for a response, and it felt like radio silence once I was no longer making a booking.

I paid a £300 deposit for a Dubai holiday booked months in advance. Due to the current travel advice and uncertainty in the region, I no longer felt comfortable travelling and asked for the deposit to be refunded. They refused.

I understand companies have terms and conditions, but the lack of communication and unwillingness to properly engage with my concerns has left a very poor impression. Based on my experience, I would not book with them again.

Very Impressed Again.

This is the second time I’ve used Away Holidays and once again I’m impressed. I like the personal touch, where you can deal with the same person throughout (this time, thanks Ian). The efficiency is excellent, also for Dubai I find Away Holidays very competitive vs the really big players like TUI. They are ATOL protected and you have all the usual protections.

Tends to be the first company I check when looking at a long haul destination

Thanks