AXS.com Reviews 

On the venue site I chose seats but when I click add to cart it kept saying tickets not available or it timed out in less than 2 seconds. I google searched the exact section and seats I wanted and AXS came up. I purchased through them. However, I downloaded app and noticed the tickets were $3.00 each ticket more on app than on their website on the laptop. I purchased using laptop.

Seats for a concert have been changed but am not happy with the replacements but I am unable to get in contact with them. The phone line is always closed.
I WILL NOT USE THEM AGAIN

I have bought 2 tickets for an event near me in November through the AXS website. Since I used this website I have a virus on my phone since. Having now read reviews of AXS on Trustpilot I am worried that I won't receive these tickets causing me anxiety. Time will tell what will happen.

AVOID! I've been banned from buying tickets from other platforms by them! I can't see this company as anything but a scam.
I bought tickets to see Ghost in Vegas in 2024. They arrived to the app.
A week later they were missing from my app. I wrote to the app company and they sent me a screen shot saying the seller had cancelled my 2 tickets. No explanation was available. They suggested I reach out the seller. They were very casual, not a cut and paste email.
I reached out to the seller, AXS, asking what was going on. They told me to reboot the app, cause the tickets were there. Cut and paste e-mail, with smileys. Well, I was on both my app and the computer and had the email from the app, which I told them. Denied I was telling them the truth, again. So I sent them the e-mail. I got a very impersonal "thank you" with more smiley faces. So not professional.
I reached out days later and asked for an update. I was told they'd transfer my concern to investigation. I said I just wanted the tickets returned or a refund. Mistakes happen, right? Wait to hear from investigation I was told. Now all these emails were from different people with Indian names.
A week later no response so I wrote again. Oh, they were sending it to a higher level investigation, wait, I was told. No response days later. I wrote again. Its going to an even higher level of investigation, I was told.
I waited again, deliberately let the deadline for refunds pass. I said at this point I just wanted a refund and screen shot their refund policy from their website. Oh, it was being investigated I was told, but they could make this a priority. I'd never heard from them, I pointed out, and I was now on the third tier of an investigation, but their own refund policy had been passed. I was due a refund, particularly since this was the company that cancelled the show. It was now over a month since I discovered the tickets gone.
While I also had bought insurance for the tickets as they were for my wedding day. Won't waste time on insurance again.
The response was that AXS didn't sell the tickets so they couldn't do anything.
Excuse me? So why have we been talking for a month? Why not tell me that a month ago and refer me to the correct company? I still don't know who the "real" seller is.
So, I reached out to my bank, explained I wanted my $500+ back. They opened a fraud claim and I sent them the 44 pages of e-mails between me and AXS. Refunded that day. I ended up buying tickets direct from the venue for $300 less. Hint - buy direct if you can.
2 months later 2 MORE tickets showed up in my app. I wrote to AXS saying these weren't my tickets, mine had been refunded, so these must belong to someone else. Never heard back! I didn't push contact, as I was worried I'd lose all my tickets again!
(Note: I had a friend who went to a show with me and he had issues with AXS with his tickets supposedly having not been processed, even though he got an e-mail that said they were ... and we were in line for the show trying to fix this!)
Now, I believe I waited enough and was given the runaround. When it came down to them breaking their own refund policy, suddenly I was talking to the wrong company and no refund on the horizon. Just cut and paste e-mails with smiley faces from India.
If you're the middle man, than you're the right company. You may have a different person handling the money, but if I go to a restaurant and they mess up my order I don't call up Square who runs the credit card machine.
Fast forward 8 months. I go to Vistaticket to buy tickets in a different city for a different show. I get an e-mail back "We can't accept orders from individuals who attempted to withhold payment for previous tickets orders from us or another company in our industry" So I have been blackballed from buying tickets from at least one company cause I wanted a refund for an item that was cancelled by AXS. I know this is the case as I've not bought tickets for anything else.
Its due to this blackballing I felt obligated to call out AXS for their shoddy business and now slandering my reputation, seeking revenge cause I didn't let them keep my money when I have a right to a refund. Now one might argue I should have waited even long, forget any refund policy, but I feel if a company cancels your tickets and doesn't tell you, and then isn't forthcoming with a refund that's already a problem. I would not have know the tickets were cancelled until I showed up at the venue, had for some reason I decided to check the app. I'd checked it once and they were there, and then gone. No e-mail forthcoming. Right out the door that's a problem, regardless of what follows.
I still have the 44 pages of e-mails for anyone who wishes to see what happened.

I have been charged £200+, for tickets that haven't been sent. Contact centre is a really bad joke, can't get anyone to resolve this. It will have to be small claims court and contact trading standards. Took my money in a heart beat after that they couldn't care less. Truly shocking!

terrible software. Allowed me to create an account and buy tickets but then when I try log into that account the account was never made and I make my account “again” and now the tickets don’t exist
I just want to sell my tickets and never use this company again.

I can't believe they get away with this software quality. They openly admit that their site doesn't work on some browsers, they admit that their security software goes rogue and blocks legit users, their chat agent is useless, the list goes on. It shouldn't be this hard to give a company money. In this case they should be paying me for the inconvenience fee. Unfortunately this is the only way to get tickets for the event.

The worst. Avoid at all costs. But if you’re reading this it’s probably too late. Tickets not as described, very restricted view, impossible to get a refund. Dead phone number, chat bot doesn’t work, no reply from customer service email. Horrible and essentially illegal business practise.

i purchased tickets to a museum and when i arrived the museum had unexpectedly closed early and i could not use my tickets. i tried to reach out to AXS from my cell phone but there is no phone number and the chat kept messing up. i was traveling, and did not have access to a computer until the following day. now, because the event has "passed" meaning my tickets were for yesterday and its now today, i cannot request a refund, even though the venue being closed is something completely out of my control.

Terrible! Sold my tickets and can't get the money back from them as the app won't accept my bank details for payment, when i input bank details i keep getting a firbidden message. Numerous unsuccessful attempts made to contact them but although I found a phone number they no longer take calls. No online chat only a bot telling me to add payment account for refund....IMPOSSIBLE, they clearly couldn't care less about their customers. I would give zero stars if it was an option....avoid at all costs

DO NOT USE!!! WORST CUSTOMER SERVICE. If a concert gets canceled you will not get your money back.

I wish I could give them 0 stars, but that's not possible so I'll give them a 1.

Horrible experience buying tickets. Kept getting identified as a bot & couldn't purchase tickets, meanwhile, resell tickets were on sale 5 mins after from actual bots.

Make it make sense!!

Looks like this company doesn't care about its 1 star rating...was in waiting room, got my 5mins to book, couldn't click on choose seats pressed on ticket price range nothing worked. Then came up no tickets left .....
.then on different sites inflated prices within 15mins of tickets on sale, rubbish

I nearly choked when I read these words on the York Barbican website, proudly announcing the new partnership with AXS in March 2024: "AXS has rapidly gained momentum as a preferred ticketing platform, known for its user-friendly interface, cutting-edge technology and unparalleled customer service." Unparalleled in its sheer awfulness, yes. I've been trying to ring their customer service helpline every day for the last week, but each time I do, all I hear is a recorded message saying the phone lines are closed, despite the AXS website stating that they're open from Mon ~ Fri, 9am ~ 5:30pm. I hate the way they force you to download their wretched app, just to be able to access the ticket(s) you've bought. What about older people who can't use or just don't want a smartphone? What are they supposed to do?? The whole AXS user experience represents everything that's wrong about modern technology supposedly "improving" our lives, when in fact all it does it make a relatively simple thing like buying a ticket needlessly complicated, time-consuming and frustrating. Whoever it was at York Barbican who decided it would be a good idea to pair up with AXS to handle all their ticketing should hang their head in shame - just look at all the terrible reviews they get here on TrustPilot!! Even a reasonably intelligent child could tell you that was a monumentally bad decision that was going to end badly for customers.....This is one seriously pissed off punter!

A crap company that provides no customer service or help desk. Joined the queue for early tickets, did not accept my password. Said it would send an email, did not! Spent two hours trying to buy early ticket then standard pre ticket bu blocked blocked blocked. No help no customer service. A rubbish company not good as a facilitator for other companies 😡

Tried to speak to someone about cancelling access tickets. You can't. Its great booking them but if you can't go you have no choices. You can not sell or transfer as there is a companion ticket. You can't speak to anyone and spend months trying to get nowhere...

One star the obliged me. Big scam site. No way to reach them or get refund. Last minute we got informed the event is postponed and no way to get refund. Thank you enjoy my money. No one is answering anymore calls from Asia they don't even find my account even when i have my tickets. Another scam. Avoid it if you don't wonna loose your money like us.

AXS is a scam, bought tix for Hockey game, transferred 2 tix, 1 at a time to 2 different people, received 2 separate emails that tix transfer was successful, one individual never received ticket, after having to call 2 times and wait almost an hour to speak to someone, they constantly told me I must have done something wrong, even after I informed them I have email proof, their customer service is a joke, Beware of this scam ticket company !

2 of my credit cards were flagged as a bot with zero explanation. I contacted customer service and was given canned responses. I was told my account/card was blocked - again, with absolutely no reason - and that the issue was being escalated and that I would be emailed when the issue is resolved.

And, it's a total money grab!! By the time I get the email, the advanced purchase opportunity will be over, and I will have to buy at the gate, paying more for the ticket!

It's not about the money. The fact that this system has clearly had numerous complaints and technical issues that have not been rectified is a huge blemish on AXS. This application never should have been launched prior to testing and working out these issues. ESPECIALLY if this is a global company.

Terrible experience. Give me Ticketmaster any day.

An easy process in finding accesible concert or tickets for any sort of show. AXS allowed me to feel confident in the knowledge I was receiving tickets catered to a physical disability. On top of this a useful and easy to follow app interface.