AXS.com Reviews 

Avoid AXS like the plague.

I booked tickets for ELO 6th July but unfortunately my wife was taken ill so put tickets up for sale through AXS resale. Received email telling me they had sold and had to add payment details to my account. I logged into account and entered personal details but The continue button didn’t work despite trying countless times.tried using Bot but just kept telling me to add payment details. AXS phone numbers listed are no longer in use. Managed to send email to support address I finally found explained situation and received email telling me again how to add my payment details! I could scream
Don’t know if I will ever yet a reply which leads me to my £185 refund.

Booked tickets for RHS Hampton Court Garden Festival. After being talked through the booking procedure by a very nice lady.... the big day came. What a disaster. I checked the app had the tickets before leaving home. All was good however at the entrance gate, no tickets showing. Even the helpful man who was going to scan my QR code was unable to find it. The screen was blank. Seems I was not alone. Countless others along with myself were directed to the ticket office where they took my name and printed out a ticket for me. What a frustrating experience. Hopefully RHS will not use this method for tickets at their next show.

Please please please avoid booking tickets through AXS. Their chat live with an agent feature is one of the worst I’ve ever seen. The agents ask you all these questions making you leave the internet app to check your email ie: confirmation number and when you come back to the chat the agent is gone and you have to start all over again. It took me 3 attempts to realize it was on their end and not mine. They should make a warning that you cannot leave the app & need both your phone and a laptop if you want any help. Also, they’re giving everyone their tickets ONE day before the event??? How sketchy. I tried asking the agent further questions & he just ended the chat. Not even answering any - Kevin W. then Tasha C. The next agent Took 40 minutes just to answer ONE question I had. It was ridiculous. She took 5 minutes just to ask me another question & not even answer my first question. I tried to ask for a supervisor several times & she assured me they didn’t have one and there was no way to contact one. Yeah right.. she just didn’t want to get in trouble

I'd give this zero stars if it were possible! The most complicated, unuser friendly website imaginable. I'm trying to book tickets for RHS show and have just given up in total frustration. Avoid this site at all costs.

Booked tickets for RHS Wentworth and told I needed that AXS app to access my tickets.
Went to download the app and ended up with a fake site but had already given my card details before I deleted the fake app.
Fraud team have contacted me this evening that they have declined subscription payments of 59 pounds to a site in Cyprus twice in the last week linked to the fake AXS.
Be careful, thought I was savvy.

The most frustrating ticket booking experience I've ever had. I'm pretty computer literate and I regularly buy a very wide range of goods and services online but simply attempting to buy two tickets to the RHS Flower Show via the AXS website took me over half an hour. I very nearly gave up altogether! I frankly can't be bothered to go into the various problems that I encountered but the whole process was a truly dire experience. I simply can't understand how The RHS came to award this year's ticketing service contract to AXS and I very much hope that they never do so again.

Had to use them to buy RHS show tickets. 3 times it told me I was a bot, probably because I was clicking too fast and kicked me out! You have to download the app because they don't provide etickets. Horrible experience. Will not be going to any more RHS shows if they don't change ticket providers.

Why can't I access my account unless I'm using my home WiFi? Can't access any customer service whatsoever!! What an absolute shambles this lot are - on a par with Ticketmaster!!

Awful awful awful… no phone number that works.. no way of contacting.. downloaded app.. can’t access my tickets which I legitimately bought 10 months ago! Scam.. charlatans… DO NOT USE

Why on earth are the RHS using this dreadful company to book the Hampton Court Flower Show through? Dreadful non human contact and complete lack of advice. Expect you to be a computer programming expert just to be able to book tickets. RHS - you are losing money, if hundreds of people like us, just gave up trying. Even the helpdesk and customer service phone numbers are not in use. If I could have given zero I would have.

I sold my tickets on axs over 15 working days ago. (6th July) Their terms and conditions say they will transfer the money within 10 working days if the sale. I called to complain and they said it would be transferred the following day. This hasn't happened either!
Terrible. And meanwhile the money accrued interest. Lucky them.

Brought tickets off the site for £500 had to cancel so you can only resell through axs…..don’t think they were advertised had to drop prices over the weeks and ended up getting £92 back for then when they sold day before concert!
Terrible service! If I could put 0 stars I would!

I bought a ticket for Billie Eilish concert on the AXS website one year in advance. Now, I just can't access my account and my my ticket. They say they can't unblock my IP in Portugal. But when I bought the ticket I was in Portugal and there was no problem. Now, I need to resale my ticket and I have tried a number of times to settle this with the support but they always suggest to use another device, but they don't give a solution. And none of my devices is working.

Do not use this service, in every way possible the most useless product ever, you might as well throw your money out of the window. Website keeps freezing up, app keeps crashing, settings on the app are unstable, basic login reset is not even working. Off course no proper customer support, only useless robot chats that are set up to steer you away from customer interaction, referring you to basic Q&A's only. Really the first time in my life that I decide to post a review so to warn others against future experiences.

Absolutely appalling. Trying to buy RHS tickets for Hampton Court...actually I can't be bothered to explain.

Disgraceful.

Used this rip off app to purchase VIP Package for front row at O2 Arena. Not sure what was VIP, picked up a merchandise bag that had 4 badges and a contraption which I haven't a clue what it is. No hat t-shirt parking food drink VIP area, nothing you would expect paying for a privilege ticket package.

I've labored for three days trying to get on touch with customer service. Their live chat has been disabled during operating hours for two days running in the US and UK. Positively awful service.

Extremely bad app and follow up. I bought tickets online and when I downloaded the App couldnt get the code sent to my phone number (for the tickets) despite following all recommended steps from Chatbot. Save for going to the Venue in person! Avoid at all costs.
I also emailed the email address which bounced back as 'invalid'. That is where these emails go also.

There is no customer service. I recently had my card go missing so I tried to update it on the site to keep from losing a ticket I bought on a payment plan but it didn't do anything, the ticket was removed. I've tried emailing, facebook messaging, calling (the number they list is a scam it's closed no matter when you contact them). Use ticketmaster or stub hub, they will steal your money.

Terrible service. paid thousands of dollars for tickets and can't get them.