AXS.com Reviews 

Tried to contact AXS UK today.. no contact number.. ask a question was useless.
Finally got through on live chat to be reconnected 6 times and having to start conversation again and again. AXS have cancelled my concert ticket without prior notification but can't explain why as concert is still going ahead..

They just kept stating contact PayPal or your payment provider.. money hasn't been refunded as no issue with payment providers.
Now tickets have disappeared from app and AXS no willing to explain.

I have raised a complaint with them but states 3-5 days to get back to me

Terrible booking process, no Applepay ridiculous, credit card payments not going through. They say they protect fans, they do not, they more likely rip everyone off.

We purchased tickets through AXS.com for an event that was later rescheduled. When we requested a refund due to the time change, we were told that refunds could only be issued to the original ticket owners.
AXS.com claimed they were unable to contact the original owners to process our refund, leaving us stuck with tickets we could no longer use. This policy seems unreasonable - if AXS.com sells tickets as a legitimate marketplace, they should be able to handle basic customer service issues like refunds for rescheduled events.
Ticketmaster apparently would have issued the refund, but AXS.com's system and policies prevented this from happening. Very disappointed with their inflexible approach and poor problem-solving when customers face legitimate issues through no fault of their own.
Would not recommend using AXS.com for ticket purchases.

Ridiculous extra fees on top of tickets. For 1 ticket to a kids show had transaction fee, facility fee and a facility fee. All these fees for a automated service.

I wouldn't even give 1 star.

The worst ticketing experience of my life. Unable to get logged in via the app or on my phones browser. But worked fine on my work laptop - not much help when I need the ticket on my phone to get into the venue!

Hours of round and round trying to get hold of some support. Phone numbers don't work. The chat bot isn't helpful. When I eventually got an online query form off someone did respond quickly however they just went through all the troubleshooting I already did with the chatbot. Not the customer service persons fault of course he was just going through the process but frustrating nonetheless. Still don't have a solution or access to my ticket for a concert that is less than 48 hours away!

O2 Arena needs to DROP AXS for its ticketing what the hell is wrong with just using the usual ticketing companies! So much stress and upset caused by this today!

Man this place sucks it’s almost scammish customer support is trash in help no options to supervisors sxxxx just piss poor.
Trying to get a refund is like trying to get 100$ dollars from the homeless.
The protection plan is trash.
For the streets use a different method i wanna take my star back 2

Terrible. This is the second time I have been to an event in which AXS were the only platform available to buy the tickets. It's almost impossible to contact customer service and when I tried to purchase parking tickets for the festival held at Sandringham estate I was unable to do so despite many attempts. Pre paid tickets were advertised at £12.50 or £15.00 on the day. I had to purchase on the day so was effectively overcharged by £2.50 for failures on their own website. Great moneymaker for AXS. Multiply that by thousands of cars and you make yourself a much higher profit. Organisation around the event was also dreadful.

Trying to buy tickets for a gig, waited in the queue 30 mins, then was told as my turn to enter the website came around my access was restricted, then by the time I went through the queue a second time there were no tickets left. Absolutely useless shambles

AXS hide my tickets for resale from
View. Both in my app and a friend logged in on her separate account and they were hidden.

Call customer support and they admitted that they were not showing up as open seats for sale and said “ohh we’ll put in a trouble ticket”.

Totally BS and a shady company for ticket resale.

I have learned the hard way that if your event gets canceled, GET A REFUND!!! Do not resell your tickets. If you do, you have to wait until the rescheduled event takes place (which could be a year) before you can start the reimbursement. Once you start that process, you have to wait for them to verify your bank account. Then you have to log on to the actual Website NOT the APP or it will Not let you transfer the money. They make you verify your AXS act by text while on the website. Then you have to wait 7 to 10 business days to get your $$$. Customer service call wait time is 20min or more. I can say that a guy named Will from customer service was very helpful. He Waited on the phone with me to get it done. But it was frustrating to wait so long for money after selling tickets. Reimbursements from resale should be given immediately. Not after rescheduled show takes place.

I purchased ed sheeran tickets but after the purchase was complete I never received the tickets I paid for it got tickets for another concert date when I tried to resolve the matter they just said its my own fault and that they won't do anything to fix the issue I even sent them screenshots of the confirmation
I'll never go through these guys again very amateur company the way they conduct business

I have tried to list my resale tickets with them, but they don't even show up on the seating chart...in fact NO RESALE tickets are showing up. The venue is not close to selling out, so I think they want to sell their tickets first. I have to put up with being scalped by StubHub.

Terrible website and company. Trying to get a refund for the cancelled tickets for ELO on July 13th. I received an email about getting the refund within 10 days. Trying to figure out how to ask about it and it's impossible with the AI boot/help line. Could they make it more difficult so we give up?

We tried to book tickets for rhs Wentworth this weekend but the axs system wouldn’t let me, it kept saying to try a different device / try mobile data etc- we tried everything it suggested on 5 different devices but were still unable to book the tickets, axs customer service is not open on a weekend so we were unable to call them and unable to book at all.

You know what I love? Repeatedly putting my payment details in for a resale ticket, and being rejected at the point of payment. Wasted day, and no tickets.

I would have given it 0 if I could. They have mixed up my tickets and impossible to get past their useless bot to speak to an agent

IF I could give minus 100 I would. Most disgusting, unhelpful customer service I have ever had to Deal with in my life. I accessed their link through PJ live (A venue in Aberdeen), got through, picked my standing tickets for the Aberdeen venue, confirmed and paid, only to then get a confirmation for the 02 in London! Contacted customer service, to fix this. Obviously all Aberdeen tickets were sold, fine whatever, so I wanted a refund. Lady told me she couldn't give me one, Then changed her tone and told me she would submit a request. Told them I needed the money back so I could give it back to friends so they could secure tickets elsewhere and the lady told me to resell them to get my money back quickly. Resold them only to be told I get my money back TEN DAYS AFTER the concert has ended. Why tell me to resell KNOWING I wanted my money back today? Went round and round and round in circles with their customer services who couldnt give two tosses and refused to pass me to someone who could help me. Really NOT happy with this company. Avoid Avoid Avoid!!!

HORRIBLE- Never again!! Didnt get my tickets till about 2 hrs before the show, which was 100 miles away. Never made it- WHAT A SCAM!!! If only I had read the reviews before purchasing....NEVER AGAIN!!
Zero communication, you only get chat bot which doesn't help at all...

Booking nearly £1300 for group of abba voyage tickets . Entered payment details. Error message. Turns out they have taken the money BUT are STILL showing tickets for sale online. Can't contact them by phone. Online chat says no human available. Avoid like the plague