AXS.com Reviews 

Ticket Master are bad , this company and it's unfit for purpose ap and website are atrocious
If any event i wish to attend necessitates the use of AXS and unfortunately many do, I won't be going. Nothing is worth the lost time and aggravation that attempting to use AXS provides. I wasted 2 hours today attempting to locate my tickets and when I do find them , I will attempt to sell them, probably costing myself yet more wasted time. If I can't sell them then I guess I just turn up at the venue and hope the website works?
No! It's one thing to waste hours at home on a dud website but I'm not dragging myself to London on the off-chance that the AXS ap decides to work that day. I am done with AXS.

Terrible, terrible, terrible. AXS is one of the worst and shadiest companies I have ever has the displeasure of having to use. "Insurance Coverage" wouldn't refund my ticket which I was sick, even with a doctors note. I then resold my ticket, and even though it was resold for the same price I bought it for, with their obscene sales fees I only got 50% of my money back (supposedly, I still don't see the money in paypal over a week later). Not to mention all the technical errors, awful app, and getting locked out of my account conveniently when I was trying to make an insurance claim (coincidence? probably, but you never know)

Disaster, trying to get Luke Combes world tour 2026 for August Wembley! I had Bootlegger early access and got through twice, each time putting 3 tickets in my basket, only to be told I couldn’t purchase them. These were 3 seats next to each other and the only ones on the row! Tried for an hour and then gave up! Crazy system!

Awful customer service, bought tickets through them which I was unable to attend could only sell them via their site which if you searched for the event would show as no tickets available

Worst site for ticket sales ever. Getting super frustrated as resale tickets appear but no one actually can get them. If you finally get tickets to checkout, after a hundred times, you get an error message about the payment not being able to process. I've now wasted so many hours and days of my life with this crap.

They wouldn't recognise my mobile number so when they say they're going to send a code it never arrives. I had to give my husbands number. This is such a waste of time. What is wrong with emailing tickets. This process is so frustrating. Further more, there is no way of contacting anyone by phone or email. They use a bottle which doesn't understand.

I would give this group a zero. No response to queries about why my tickets for the PBR event in Las Vegas are not in my account but the tickets from 7 and 8 years ago are. No contact phone number. Trust Pilot lists their address as "Los Angeles. United Kingdom' Last time I heard it was still in the USA.

Don’t even think it deserves one star. Why is buying concert tickets such a painful experience? Terrible!

This app is a complete time waster. So frustrating

System detects you as bot no matter what you do. No vpn, no proxy, doesn’t even matter. It’s a shitty system that is so poorly run it cannot even do the one single thing it should - give people who’ve queued up for hours the chance to see their favourite show. Hope this shit show of a company goes out of business and their shareholders cry like little babies. Shame on you.

I guess if tickets to the event you want are being sold through ASX then you’ll try despite the reviews but…

Having followed the instructions in detail and got to the front of the queue for event tickets today, only to be restricted access at the point of selecting a date for being a ‘bot’. An absolute farce.

The first time I used AXS to purchase gig tickets, I did so with no issues.
The second time? Blocked as a bot. I spoke with customer support and credit to them here, they were friendly and unblocked my IP for me (the only reason they get an extra star). But by that point all the tickets were gone due to it being a high demand event.
I attempted getting tickets for another high demand concert today. With last time in mind, I used the same device and WiFi. They unblocked me right? I should be fine. How very wrong I was. I waited in a queue for 25 minutes, only to be greeted with a message I was blocked as a suspected bot again.
Whatever systems they are using to try and prevent bot activity are not working *at all*. I'm just a regular fan. I purchase 1–4 tickets at a time (my son, mum and nephew have overlapping tastes in music, so the tickets are only for us). I've never resold a ticket in my life. And even if I did, I certainly wouldn't ask for more than face value (I've even emailed my MP begging for laws to stop tickets being sold above face value). However, in both cases where I missed out, due to being blocked as a 'bot', there were immediate tickets available on re-sale sites. The bots/touts had got them, and I, a real fan, did not.
Until AXS addresses this issue properly I absolutely cannot recommend them.

The website did not work for several hours this morning. As a result i wasn't able to buy tickets that i was assured i was virtually certain of getting. i was identified as a bot on about 50 occasions, i couldnt access the page and i was advised to take action like deactivate VPN and other security features that were not the cause of the fault. they didnt do their job and as a result tens of thousands of fans missed out on tickets. it was disgarceful

Absolutely terrible experience. I was on the site from when the tickets went live - just as I had cleared the queue I was kicked out for being a 'bot' (no VPN, completely standard factory setup).
Finally I managed to get in and selected some available seats. Only to then be told they were 'no longer available'. Repeat 5 times at which point I'm kicked for being a 'bot' because I have clicked too much.
Rinse and repeat. No tickets for my favourite band, and hour and a half of my life wasted. Completely awful site and I recommend using any other.

If I could use another company I would. Mistaken for a bot no matter what I try. I am not a bot. I have verified my email address 6 times. Used one device. One window. Not apple devices, no VPN etc etc. No reason to think i am a bot. Cleared my cache. Restarted everything several times and yet still restricted access. No customer support. Horrible experience. And crucially no tickets.

Their website couldn't handle the traffic. It crashed, because I tried to get back in repeatedly I got flagged as bot.

Jumped through all the hoops for Radiohead. In the queue & their website kicked me out for no reason at all! Useless.

Tried to book accessible tickets for Champion of Champions, the phone number doesn’t work so contacted them via the chat line and was told they don’t do disabled tickets and to call the venue direct. The venue said they do not deal with tickets so someone is lying and deliberately discriminating against Disabled people. The venue have no reason to lie so I can guess who did!

Been trying to buy tickets for three days. I have followed all the tips. Different devices and browsers, without VPN etc. I am always mistaken for a bot and am now supposed to give customer service my IP address. Buying tickets has never been so difficult. I am now giving up and buying on another platform.

Tried to contact AXS UK today.. no contact number.. ask a question was useless.
Finally got through on live chat to be reconnected 6 times and having to start conversation again and again. AXS have cancelled my concert ticket without prior notification but can't explain why as concert is still going ahead..

They just kept stating contact PayPal or your payment provider.. money hasn't been refunded as no issue with payment providers.
Now tickets have disappeared from app and AXS no willing to explain.

I have raised a complaint with them but states 3-5 days to get back to me