Bababing Ltd Reviews 134

Purchased the Mani changing bag in November 2022, started using it in February 2023. By June the fabric around the top of the bag had begun to wear through, and two months later the stitching holding the back straps has come undone.
Contacted the company in June, and although we had some communication issues, the team were lovely at resolving the problems I had.
Good sized bag, getting the change mat back in can be a little bit of a faff, lots of space for all the stuff you need for bubba.

**UPDATE 20 August 2023**
I am most dissatisfied to hear today on Facebook that 2 other parents have similar issues with the safety and performance of this product. We were communicating our experiences with each other and suddenly the post has been taken down and I cannot message the company. So the company think it’s ethical to prevent people sharing their honest feedback to protect the companies reputation. I corresponded with the most senior person on 15th august and today 20th august yet to receive a resolution

I purchased a next to me crib for my 5 week old in June 2023. The next to me crib is not like your traditional crib ie prior to the breathable netting there is fabric. When my daughter was placed in this crib she immediately rolled to the right hand side where the drop down part of the crib is. I let her in this crib under supervision and her nose and mouth was squished against fabric the whole time as the crib was causing her to roll into this position. Therefore creating a suffocating hazard for baby.

I submitted a request on their web form asking who I can contact regarding this complaint and received no response.
After posting negative reviews on google and Amazon I did receive a response from somebody. This was on the 29th June. Since responding to the team member Richard on 29th June I have had no further communication nor resolution from the company. They tried to explain that the crib is missing a piece of equipment which is causing the issue. So my question: What quality control checks are the company doing that they think it’s ok to supply products that can cause a suffocation hazard?!
It is now August 2023. After asking publicly on social media when I will be hearing back from the company I received a response telling me that (conveniently) they hadn’t received communication from me. I sent evidence to them showing I replied via email and surprise surprise the company are ghosting me again.

Really pleased with the customer service of this company. Had a slight issue with our Next to Me crib and after an email, I was sent a new mattress and baseboard to help with the issue. There was no charge for any of this and Richard was very responsive and helpful when emailing. The items were sent out quickly meaning the issue was resolved in no time. Overall really happy with the crib and the customer service I received.

So i place an order for a pram bundle and it stated that it would be dispatched in June, i thought this would be ok as we are due in July. After the order i contacted them to see when in June and they said it would be the very end. This was a bit too tight in case the baby comes early. In the same response though Richard offered a great solution that really went above and beyond what i expected.

After further emails he offered another solution that really put our minds at ease. I would say this is the best customer service i have received in a long time.

I have not tested their products yet but i would definitely recommend based on the service they offered me

thanks

Steven

Update: Hi Richard I've emailed you a few times but no reply. Our due date is one week away and not had our delivery but I see the items are in stock and are offering next day delivery. Any chance our items can be dispatched ASAP?

Amazing customer service experience, and a big thank you to Richard! How refreshing to get such a speedy, positive response from a company. Will definitely be recommending to family and friends.

Excellent customer service. Ordered my granddaughter's items at 7pm Wednesday evening. I had a 'thankyou for your order' call at 9am Thursday from Richard. All items delivered by 2pm Friday. All present and correct and very impressed with the quality of everything. Thank you Bababing.

Amazing Customer Service experience. Huge thanks to Richard for helping with my questions and for sending replacement parts so quickly.

You know those companies that create (what appears) to be compelling consumer products from the outside but are let down by customer service antithesists behind the product who have no interest in behaving with a morality code of any reasonably-thinking human gauge. Nick, from Bababing, behaved absolutely terribly when I ordered a baby bag for our impending birth.

Firstly, it arrived late. This was before the strikes so there's no blame that can be passed on there. When it did arrive, it arrived by being "delivered" outside against a wall (with no notification to me) and when I learned of this, just one day before our planned trip to hospital, the bag had disappeared. I informed Nick of this and he first tried to say I had only one choice available which was a resend. As I was due to go into hospital, we no longer needed the bag afterwards so I declined and insisted on a refund. We went out that day to buy a bag elsewhere for our stay in hospital. Nick, then accepted that I had consumer rights and said I'd have to wait 6 weeks for a refund whilst he deals with Royal Mail. I disagreed with this, because my refund isn't based on any resolution with their third party deliverers, I should receive mine immediately and he then take it up with Royal Mail with why they think delivering a bag outside a wall is considered safely delivered. I then took this up with PayPal to push for a refund and after some debate with Nick making his case that he too thinks that when a courier delivers items outside and leaves an expensive item unattended, that it's considered fair game and a fair delivery (absolutely bizarre human logic) PayPal shockingly (with their terrible automated review system) agreed with Bababing and declined the dispute. I then followed up with PayPal with a Police Report and evidenced that this item had been stolen/lost and finally got my Buyer Protection status with PayPal activated and received a full refund, 2 months later. Nick at Bababing could have saved all this hassle by being a fair human-being but instead, he decided to go down the route of being an absolute sausage. Terrible customer service and a complete discredit to an emerging consumer brand.

Very poor and slow service. Didn’t process order until being prompted 7 days later. Using Royal Mail as courier and with slow dispatch will probably mean this won’t arrive in time for Christmas.

Brought a baby bouncer which has barely been used. Emailed and asked (brought in January and warranty is only 6 months, now i can see why) was asked to send video and photos which i did, no reply.

Would never buy again, awful customer service and a terrible product.

Customer service is non-existent.

The Raffi travel system we purchased hasn’t even lasted 18 months (despite being well maintained). The pram hood railing snapped and we’ve had difficulty dismantling it every.single.time. The worst fault is the dye from the pram seat lining transferring; subsequently ruining 5 items of my child’s clothing.

After contact BabaBing’s info email address, Jamie Robinson responded and his attitude was very snidey and abrasive, alluding to the legitimacy of these faults solely on the (alleged basis) that “this has never happened before”.

I was asked to provide videos & photos of the dye transferring (to which I did; showing the transfer on a white paper towel, along with providing photos of the broken hood rail).

As a result of providing this, I was told a replacement seat will be sent out to me. 5 days later with no updates, I emailed again asking when to expect the replacement to which the Technical Director (Nick Robinson) responded. Nick requested for the seat to be returned BEFORE a replacement was sent out, as they wanted to evaluate & inspect why this material was staining. I reminded Nick how BabaBing can do their R&R on their own time not mine as it was deemed reasonable I go days without a pram for my 16 month daughter (which she uses twice a day to sleep in).

I suggested a temporary replacement was provided before I had the seat collected however, BabaBing don’t provide a service like this - I am to go without, resulting in major disruption to my child’s routine.

Because no reasonable alternative is being provided, I am left with no other option but to follow up with Trading Standards due to the delay / refusal of a replacement of a item that is truly unfit for purpose and unsatisfactory, despite providing suitable evidence of this.

Absolutely appalled!

I purchased a Bababing changing bag whilst pregnant.
Having now used the bag for two months I am really disappointed. The bag itself is so stiff at the top and the zip is so tough you cannot close it with one hand. Getting in and out whilst out with baby is extremely difficult.
The bag carries a lot of things but most of these end up right at the bottom and you end up having to empty the whole bag to get to what you need.
The straps that come with the bag to attach it to the pram are useless. They are awkward to attach as you have to almost tie a knot for it to attach on to the handle. The clips are also very tricky to open whilst holding the bag and trying to get everything in place.
The attachment to keep the two handle together at the top of the bag broke on the first use. Bababing did however send a replacement for this.
I would not purchase this bag again and had I not had it for a significant period of time before using it I would have returned it!

I purchased a Bababing changing bag last year ready for the arrival of my little one this March.

The bag is lovely in design however I do not find it practical or functional, the changing mat takes up so much space in the bag leaving not much space for anything else. Everything seems so crammed in and you have to sometimes empty the bag to get to anything in the bottom, I have had to purchase another bag and now around £40 out of pocket from a bag I purchased in which I now do not use.