Second bed purchase from Babyfair and have been delighted both times. Beds are well made and lovely designs for children's room. Purchased ottoman beds with safety rails on both times, great beds for... Toon meer
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Honestly the best bed in the house! ⭐️⭐️⭐️⭐️⭐️ We bought this single bed for our three-year-old and I cannot recommend it enough. He has genuinely never slept so well in his life — it is SO com... Toon meer
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Ordered a matress when it came it was very nice good quailty but had a funny smell (like curry) left it 2 month thought it would go but did'nt. Contacted customer support, sorted it straight away even... Toon meer
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Ordered Single Bed for my daughter she picked the colours of the rainbow she wanted. The design was easy to do. We orderd a mattress as well, we did pick the wrong size but the company called us and... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to BABYFAIR – your one-stop destination for baby and family. We're passionate about helping families find quality products that bring comfort, style, and value to everyday life. Our commitment is to provide excellent customer service and a shopping experience you can trust.
Contactgegevens
Savile business centre, mill street east, Dewsbury , WF12 9AH, Dewsbury, Verenigd Koninkrijk
- 03301757526
- sales@baby-fair.co.uk
- baby-fair.co.uk
4,2
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Avoid them, they are scammers!
Instead of delivering the mattress that was ordered, they send a poor-quality imitation and offer absolutely no assistance with exchanging it.
8 mei 2026
Antwoord van BabyFair
Hi Erika,
We are very sorry to hear about your experience and apologise for the disappointment caused. This is certainly not the level of service we aim to provide to our customers.
A member of our customer service team will look into this matter as a priority and will be in touch with you soon to investigate and help resolve the issue. Thank you for bringing this to our attention.
Extra mattess delivered which caused us…
Extra mattess delivered which caused us issues with building management
Delivery person very rude and put items bmockibg main hallway and lift
Returning the mattress became a nightmare
Plus non transparency on assembly policy which made us have to assemble the bed ourselves as the bulky items were blickibg commun areas…
This all and the bed quality not treat and we are now stuck with it as you have non returnable and non refundable policy…
16 mei 2026
Antwoord van BabyFair
Hi Noussa,
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused. We understand how upsetting this situation must have been, particularly with the delivery issues, communication around assembly, and the difficulties you experienced with the return process.
This is certainly not the standard of service we aim to provide, and we appreciate you taking the time to share your feedback with us. A member of our customer service team will look into this matter further and will be in touch with you shortly to discuss your concerns.
Really really happy with the service
Really really happy with the service! I wanted to customise the colours more than what the website would let me so emailed to see if this was something that they could do. I had a very quick response, placed my order and the bed and mattress was here exactly a week later!
22 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Amy,
Thank you so much for your lovely review! We’re delighted to hear that you were happy with both the service and your customised order. Our team always does their best to help wherever possible, so it’s wonderful to know we could create exactly what you wanted and get it delivered to you so quickly.
We really appreciate your kind words and your support, and we hope to welcome you back again in the future. Enjoy your new bed and mattress!
– The Babyfair Team
Awful experience
Awful experience! I purchased a frame and mattress. The mattress was too small for the frame and terrible quality. There was a considerable gap between the frame and mattress creating a safety risk for my toddler. I raised this with their customer service, which is non existent post sale. I was unable to get past the AI platform over a month later and they repeatedly failed to respond within timeframes they provided. I eventually raised a CC dispute which resolved the matter and sourced a mattress from elsewhere.
19 maart 2026
Antwoord van BabyFair
Hi,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the standard of product quality or customer service we aim to provide, especially where safety concerns are involved.
We sincerely apologise for the issues you encountered with the mattress fit and for the frustration caused by the delays in communication and difficulty reaching our support team. We understand how disappointing this must have been, particularly after waiting so long for a resolution.
A member of our customer service team will be looking into this matter as a priority and will be in touch with you shortly to review your experience further. We value your feedback and will use it to help improve both our products and our customer support processes moving forward.
Very quick delivery & the mattress was…
Very quick delivery & the mattress was very good quality at a reasonable price very pleased 5 star 🌟
12 mei 2026
Antwoord van BabyFair
Hi William,
Thank you so much Thank you so much for your lovely 5-star review! We’re delighted to hear that you were pleased with the quick delivery and the quality of the mattress, especially at a great price.
Your kind feedback really means a lot to us, and we hope to have your custom again in the future.
– Babyfair Team
Antwoord van BabyFair
Hi Jake,
we are very sorry to hear about your delivery experience and understand your frustration with the package being left outside in the rain without any attempt to knock on the door. This is certainly not the level of service we expect.
Our customer service team will look into this matter with the courier company and will get back to you as soon as possible to assist further.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Was contacted by babyfair 5star for…
Was contacted by babyfair 5star for their efforts of sorting out my issue will receive my goods in a couple of days thankyou! Via DPD.
18 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Jessica,
Thank you so much for your lovely review! We’re really pleased we could help get everything sorted for you and that your order will be with you shortly via DPD.
We truly appreciate your patience and kind feedback — it means a lot to the Babyfair team. We hope you love your goods when they arrive, and we look forward to welcoming you back again in the future! 😊
bubblegum double bed
We bought bubblegum double bed and my daughter absolutely love the bed , it is low enough for her to come in and out easily, it is sturdy and the side rails are high enough for a safe night sleep. The material is lovely, the delivery was smooth and the customer service is very considerate. Overall we are very satisfied .
16 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Michela,
Thank you so much for your lovely review! We’re absolutely delighted to hear that your daughter loves her Bubblegum Double Bed and that it’s been such a great fit for both comfort and safety. It’s wonderful to know the low height, sturdy design, and side rails have given you peace of mind, and that you were happy with the material, delivery, and customer service too.
Your kind words truly mean a lot to the Babyfair team. We really appreciate you taking the time to share your experience, and we hope to have the pleasure of helping you again in the future.
So unsafe
If no stars was an option I would leave it for sure.
Very upset with this experience I have spent loads on beds for my three children and I have encountered issues with all of them
Sharp staples sticking out of bed frames, poor workmanship, headboard attachment very unsafe.
The ottoman function on one of the beds that was useable has also failed leaving one of my children almost trapped inside.
This company is a serious safety concern. What’s worse is I have been trying to call countless time and no one even answers
Is this company even real?
The emails are constantly requesting pictures even though I had already provided evidence
They do not want to help me
I think it may be AI responses
I will now go to trading standards to try have this company looked into
Absolutely devastated that I have spent my money here
Avoid avoid avoid
19 maart 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Lauren,
we are very sorry to hear about your experience and sincerely apologise for the distress and frustration this has caused you and your family. The safety and satisfaction of our customers is extremely important to us, so we are deeply concerned by the issues you have raised regarding the workmanship and functionality of the beds.
We also apologise for the delays and inconvenience you have experienced while trying to contact us. We understand how upsetting this situation must be, especially after providing evidence and seeking support multiple times.
Please be assured that your case is being taken seriously. A member of our customer service team will be reviewing your concerns in full and will be in touch with you as soon as possible to discuss this further and work towards a resolution.
Thank you for bringing this matter to our attention.
Headboard not received m
Headboard not received m. Trying to chase getting no reply even tho I’ve spent over £1000
1 mei 2026
Antwoord van BabyFair
Hi Michelle,
we are very sorry to hear that your headboard has not been received and that you’ve had difficulty getting a response from us, especially after spending over £1000 with Babyfair. This is certainly not the level of service we aim to provide.
Please accept our sincere apologies for the frustration and inconvenience caused. A member of our Customer Service team will look into this matter as a priority and will be in touch with you very soon to provide an update and assist further.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this for you.
Antwoord van BabyFair
Hi Robert,
thank you so much for your lovely review and all the thumbs up! We’re delighted to hear you’re happy with the quality of your purchase.
From all of us at Babyfair, thank you for choosing to shop with us. We truly appreciate your support and hope to have your custom again in the future!
We ordered a new bed for my daughter
We ordered a new bed for my daughter. The bed itself is great, however, the customer service and haulier used to deliver the bed were not very good.
I placed an order on 17th January for an ottoman bed. On 27th January I received a message advising delivery woud be that day. After 9pm that evening the driver called me and advised he woud be with me at 10.30pm. I advised him that was too late. He then messaged me on WhatsApp to advise he was still planning to deliver that night. I replied and advised him that would not be possible.
The next day I messaged the driver back and asked when he woudl be delivering my order. He told me to call the main office number for Babyfair.
Delivery was then arranged for 2nd February. However, delivery was "failed". No other explanation was given. I tried called Babyfair and nobody answered therir customer service main number.
I asked via email if I could collect from their warehouse and was told this was not possible. Delivery was made on 10th February. When I opened up the packaging, the incorrect order had been sent to me. The sides for the bed did not support the ottoman functionality.
I then had to wait further for the correct pieces to be sent out.
Great product but poor customer service.
16 februari 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi ,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you had with your order.
We are very sorry to hear about the multiple delivery issues, the lack of communication from both the courier and our customer service team, and the inconvenience caused by receiving incorrect bed parts. We understand how frustrating this must have been, especially after several delays and failed delivery attempts.
The delivery times and communication you described are far below the standard of service we aim to provide, and we also apologise for the difficulty you experienced when trying to contact us. In addition, receiving the wrong components and having to wait even longer for replacements is simply not acceptable.
While we are pleased to hear that you are happy with the bed itself, we fully recognise that the overall experience did not meet expectations. Your feedback has been shared with both our customer service and logistics partners so we can review what went wrong and improve our processes moving forward.
Thank you again for your patience and understanding throughout this situation. We truly value your feedback and appreciate you bringing these issues to our attention.
Kind regards,
The Babyfair Team
The bed is absolutely beautiful
The bed is absolutely beautiful. Very easy to put together and very good quality. Delivery took over a month but worth the wait.
8 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Sam,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your beautiful bed and that you found it easy to assemble and of great quality. We truly appreciate your patience with the delivery and are so pleased to know it was worth the wait.
Thank you for choosing Babyfair — we hope to welcome you back again in the future!
It was my first time to use this…
It was my first time to use this company and I was a bit sceptical about it , but the service changed my view.
Great staff ,the rapid delivery and the quality of my item made me happy.
I will use them again for my next order.
Thank you
1 mei 2026
Antwoord van BabyFair
Hi Clarisse,
Thank you so much for your lovely review! We’re delighted to hear that your first experience with BABYFAIR changed your view and that you were happy with our service, rapid delivery, and the quality of your item.
Our team truly appreciates your kind words and support. We look forward to having your custom again for your next order!
Thank you for choosing BABYFAIR
I needed a firmer mattress asap…
I needed a firmer mattress for my son who is recovering from an accident. It was so easy to order, great price and arrived when you said it would. Thank you, my son is now much more comfortable :-)
30 april 2026
Antwoord van BabyFair
Hi Emma,
Thank you so much for your lovely review. We’re really pleased to hear the mattress arrived quickly and that the ordering process was easy for you. Most importantly, we’re glad your son is now much more comfortable during his recovery.
We truly appreciate you taking the time to share your experience, and we wish your son all the very best for a smooth recovery. We hope to have the pleasure of helping you again in the future.
Alexandra provided excellent customer…
Alexandra provided excellent customer service! Great bed my daughter loves it!
8 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Jess,
thank you so much for your lovely review! We’re delighted to hear that Alexandra provided excellent customer service and that your daughter loves her new bed.
Your kind words mean a lot to the whole Babyfair team. We truly appreciate your support and hope to have the pleasure of helping you again in the future!
Weeks Later and Still Faulty and Unresolved
Not clear why previous review was removed...Since posting the below things have continued to get worse. Downgraded rating accordingly.
"Had such a good experience when ordering (omitted name following request, although this part was positive), but after first not receiving a mattress and now coming to build, have found the quality of the bed is poor and I've been sent the wrong parts, so can't even install properly.
My daughter remains without a bed and I'm getting zero response from customer service. I have called in excess of 25 times today."
EDIT: Several days post reply and still haven't been contacted.
3 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Dan,
we are really sorry to hear about your experience and the frustration this situation has caused, especially given the impact it’s had on your daughter.
This is certainly not the level of service or quality we aim to provide. We understand how disappointing it must be to receive incorrect parts and to have difficulty reaching our team.
Please be assured that a member of our customer service team will look into this as a priority and will be in touch with you shortly to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to put things right.
Absolutely awful experience with this…
Absolutely awful experience with this company.
I ordered two beds on 3rd March 2026 for my son and daughter and have since received FOUR faulty beds, all with the same issue. Each time I was promised a resolution, but nothing was ever properly fixed.
Communication has been extremely poor. My emails go unanswered, my questions are ignored, and I have been unable to get through to anyone on the phone. I was even asked to measure the beds myself for replacement parts, which is completely unreasonable when buying brand new furniture.
They have said they will collect the beds but have never provided a collection date or clear refund timeframe, leaving me completely stuck.
To make things worse, the delivery process caused damage to my home.
This situation has had a real impact on my children, who both have autism. They were prepared for one change, but have now had to deal with multiple disruptions and still have no proper beds. It has been stressful and upsetting for them.
I have now lost all trust in this company. I am still waiting for a resolution and have had to escalate the issue through Klarna and Citizens Advice.
I would strongly advise others to avoid this company.
6 maart 2026
Antwoord van BabyFair
Hi Gemma,
we are very sorry to read about your experience and the distress this situation has caused you and your family. This is clearly not the level of service we aim to provide, and we sincerely apologise for the repeated issues with your order, the lack of clear communication, and the disruption this has caused—especially given the impact on your children.
We completely understand your frustration at receiving multiple faulty items and not being given a proper resolution or timely updates. You should never have been left in a position where you had to chase responses or carry out measurements yourself for brand-new furniture. We also regret the inconvenience caused during delivery and any damage to your home.
Please be assured that your case is being taken seriously. A member of our customer service team will now review your situation in full and will be in touch with you directly as soon as possible to resolve this matter and provide clear next steps, including collection and refund arrangements.
Thank you for your patience while this is addressed, and again, we are truly sorry for the experience you’ve had.
Antwoord van BabyFair
Hi Valdir,
Thank you so much for your kind review! We’re really glad to hear you always enjoy shopping with us—it means a lot to the whole Babyfair team.
We truly appreciate your continued support and look forward to welcoming you back again soon!
Easy to chat to customer service to…
Easy to chat to customer service to resolve an issue we had with the mattress that was not fault of the company but the mattress itself. Customer service were reasonably speedy in response and resolved the matter for us. Thank you
13 april 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Hannah,
thank you so much for taking the time to share your experience with us.
We’re really glad to hear that our customer service team was able to help resolve the issue quickly and smoothly for you. We always aim to make things as easy and stress-free as possible, so it’s great to know that came across.
Your understanding and kind words mean a lot to us, and we truly appreciate your support. We hope everything is now just as it should be, and we’d love to welcome you back again in the future.
Thanks again for choosing Babyfair!
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