Second bed purchase from Babyfair and have been delighted both times. Beds are well made and lovely designs for children's room. Purchased ottoman beds with safety rails on both times, great beds for... Toon meer
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Honestly the best bed in the house! ⭐️⭐️⭐️⭐️⭐️ We bought this single bed for our three-year-old and I cannot recommend it enough. He has genuinely never slept so well in his life — it is SO com... Toon meer
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Received the bed, half the screws had no tread where they'd been temporarily put in so I was unable to remove them with either a screwdriver or drill. I asked for help or a partial refund and sent all... Toon meer
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Ordered Single Bed for my daughter she picked the colours of the rainbow she wanted. The design was easy to do. We orderd a mattress as well, we did pick the wrong size but the company called us and... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to BABYFAIR – your one-stop destination for baby and family. We're passionate about helping families find quality products that bring comfort, style, and value to everyday life. Our commitment is to provide excellent customer service and a shopping experience you can trust.
Contactgegevens
Savile business centre, mill street east, Dewsbury , WF12 9AH, Dewsbury, Verenigd Koninkrijk
- 03301757526
- sales@baby-fair.co.uk
- baby-fair.co.uk
4,2
Goed
2K reviews
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The beds are so worth the money
The beds are so worth the money, each to put together and great quality. I bought two for my little girls and I love them. Amazing
19 december 2025
Review zonder uitnodiging
Antwoord van BabyFair
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you found the beds to be great value for money, easy to assemble, and of such good quality. It's especially lovely to know that your little girls are enjoying them and that you love your purchase too.
Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience.
Thank you for choosing BABYFAIR. We hope to welcome you back again in the future!
Kind regards,
The BABYFAIR Team
Very nice quality of bed
Very nice quality of bed , my daughter loves it, customer service is great
26 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi,
Thank you so much for your lovely review! We're delighted to hear that you're pleased with the quality of the bed and, even more importantly, that your daughter loves it. It's also wonderful to know that you had a great experience with our customer service team.
We really appreciate you taking the time to share your feedback, and we hope to have the pleasure of serving you again in the future.
Kind regards,
The BABYFAIR Team
What l ordered wasnt what l got and l…
What l ordered wasnt what l got and l have long related this matter.
Just waiting to return it which l am still trying to figure out how to go about it.
I will appreciate if Baby fair can come and pick it up today at thesame location it was dropped.
Kind regards.
Joyce Olumuyiwa
26 juni 2026
Antwoord van BabyFair
Hi Joyce,
We are truly sorry to hear that you received a different item than what you ordered, and we apologize for the frustration and inconvenience this has caused. This is not the experience we want for our customers.
Kindly share your order number or the details of your order with us so we can investigate the issue promptly and work toward a resolution. We'll also guide you through the return process and arrange the appropriate next steps, including collection where applicable.
Thank you for bringing this to our attention and for your patience. We look forward to resolving this for you as quickly as possible.
– The BABYAFAIR Team
Beds are gorgeous…
Beds are gorgeous… my girls absolutely love their beds , quality is top notch and delivery was swift, the delivery guy was so patient and kind with us, we were not home to receive the order, but he left it in a very safe place… thank you so much
25 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Dolapo,
Thank you so much for your wonderful review! We're thrilled to hear that your girls absolutely love their new beds and that you're pleased with the quality.
It's great to know that the delivery was swift and that our delivery driver was patient, helpful, and ensured your order was left in a safe place for you. We'll be sure to pass on your kind words to the team.
We truly appreciate your support and are delighted that we could provide a positive experience from start to finish. Thank you for choosing BABYFAIR, and we hope to have the pleasure of serving you again in the future.
Warm regards,
The BABYFAIR Team 💜✨
Fast delivery and great customer…
Fast delivery and great customer support. I ordered the wrong size, but the customer support team was brilliant to cancel the order on very short notice and provide a speedy refund. The right size mattress arrived quickly and is great quality for the price.
18 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Ahmed,
thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with both the delivery and the support you received from our customer service team. Mistakes can happen when ordering, so we're especially glad we were able to assist with cancelling the incorrect order and processing your refund quickly and smoothly.
It's also fantastic to hear that your replacement mattress arrived promptly and that you're happy with its quality and value.
We truly appreciate your kind words and your support. Thank you for choosing Babyfair, and we hope to have the pleasure of serving you again in the future.
Kind regards,
The Babyfair Team
Really disappointed
All I can say is that I would strongly advise against purchasing from this company. The customer service, the bed, and the mattress have all been extremely disappointing.
Firstly, regarding the delivery, I was initially asked to leave my property to locate the driver as he was unable to find my address. Upon arrival, the driver informed me that he would bring the items into my home; however, he later withdrew this offer, stating that he was being monitored and was running behind schedule, and therefore could only leave the delivery on my doorstep. This placed me in a very difficult position, as I was alone with my baby and unable to move the items without assistance.
In addition, I was informed that only the mattress was on the delivery vehicle and that the bed itself had not been included. When I questioned this, the driver responded in a dismissive and discourteous manner, insisting that the bed was neither on the lorry nor at the depot, even after speaking with his supervisor.
Secondly, the bed slats do not fit the frame properly. The bolts located on the sides where the headboards attach are exposed and pose a significant safety concern, particularly for a child.
Finally, the mattress I purchased from the company is of very poor quality. It does not even fit the bed correctly, despite it being the mattress that was specifically recommended to accompany the bed.
Overall, the quality of both the products and the service has been extremely disappointing, and I would not recommend this company to others.
19 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Erin,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
The level of service you have described, from the delivery issues and communication with the driver to the concerns regarding the bed assembly, safety, and mattress quality, falls far below the standards we aim to provide our customers. We completely understand how difficult and stressful this situation must have been, particularly while caring for your baby.
We take your concerns very seriously and would like the opportunity to investigate this matter thoroughly. Please contact our customer service team with your order number and any additional details regarding the issues you have experienced. Once we have your order information, we will review the delivery, product concerns, and mattress compatibility, and work with you to find a suitable resolution as quickly as possible.
We value all customer feedback as it helps us improve our products and services, and we are committed to resolving this matter for you.
Kind regards,
The Babyfair Team
Antwoord van BabyFair
Hi Lucy,
Thank you so much for your kind review! 😊
We're delighted to hear that you found our service professional and punctual. At BABYFAIR, we always strive to provide the best experience possible, and your feedback means a lot to our team.
Thank you for choosing BABYFAIR. We hope to have your custom again in the future and look forward to serving you soon!
The BABYFAIR Team 💙
The bed itself is great
The bed itself is great - now that we have it set up with all the correct components.
When we initially received the bed, it came with the wrong size of headboard. After feeding this back, sending pictures, measurements, and pictures with measurements, we received a new headboard - which was the same as the original headboard. Fed back again in the same way, and out third headboard was correct. This process took longer than hoped but we go there in the end and all of the people I dealt with along the way were helpful enough.
30 januari 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Carol,
Thank you for taking the time to share your experience and for your patience throughout the process.
We're delighted to hear that you're pleased with the bed now that it has been fully set up with the correct components. However, we're sorry for the inconvenience caused by the incorrect headboards and the time it took to resolve the issue. We understand how frustrating that must have been.
That said, we're glad our team was able to assist you along the way and that we were able to get everything sorted in the end. Your feedback is invaluable and helps us improve both our products and service.
Thank you for choosing Babyfair. We truly appreciate your understanding and support, and we hope to have your custom again in the future.
Kind regards,
The Babyfair Team 😊
Antwoord van BabyFair
Hi Angelina,
Thank you for taking the time to leave us a review! We're delighted to hear that you found the product nice and soft, appreciated the quality, and that it provided good support for the back.
Your feedback means a lot to the Babyfair team, and we're so pleased that you're happy with your purchase.
Thank you for choosing Babyfair. We hope to have your custom again in the future!
Kind regards,
The Babyfair Team 😊
Very reasonable price and very quick…
Very reasonable price and very quick delivery
18 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Karen,
Thank you so much for your kind review! We're delighted to hear that you found our prices reasonable and were pleased with the quick delivery.
At BABYAFIR, we always strive to provide great value and fast, reliable service, so it's wonderful to know we met your expectations.
Thank you for choosing BABYAFIR. We truly appreciate your support and hope to have the pleasure of serving you again soon!
Warm regards,
The BABYAFIR Team 💛
If I could give 0 stars
If I could give 0 stars, I would. I purchased a bed for my daughter on the 22nd of March, and after opening the box, we realised we were only sent half the bed. I raised my concerns with the company and asked if the matter could be dealt with urgently as we were moving into our new home and our daughter would be without a bed. We’ve been given false promises and excuses now for 2 months, still with no avail. Our 2.5 year old daughter has been and is still sleeping in a travel cot. Absolutely nothing is being done about it. At this point I’d rather a refund to purchase elsewhere. It’s so disappointing as I know my daughter would’ve loved the bed so much. Shocking!
17 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Hollie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and the frustration and disappointment this situation has caused.
We completely understand how upsetting it must have been to receive only part of your daughter's bed, particularly during a house move and when you were relying on it being ready for her. We also appreciate how unacceptable it is that the issue has remained unresolved for such a long period, despite your efforts to seek assistance. This is not the level of service we aim to provide, and we apologise for the inconvenience caused to both you and your family.
Please be assured that a member of our Customer Service team will review your case as a priority and will be in touch with you shortly to investigate the matter and work towards a resolution.
We are truly sorry for letting you down on this occasion. We value your feedback as it helps us improve our service, and we hope that we can resolve this matter for you and restore your confidence in Babyfair. We would welcome the opportunity to have your custom again in the future.
Kind regards,
The Babyfair Team
I had a very challenging experience…
I had a very challenging experience with Babyfair which took several months to resolve, and at least 3 replacement beds/parts were sent as a result.
I am happy with the final outcome and hope that quality assurance measures have since been tightened to prevent this happening in future, as when in order it is a good product which I could not source elsewhere.
17 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Mike,
Thank you for taking the time to share your experience and for your patience throughout what was clearly a frustrating and prolonged process.
We sincerely apologise for the issues you encountered and for the inconvenience caused by the multiple replacement beds and parts that were required before a satisfactory resolution was reached. This is not the standard of service or product quality we aim to provide, and we understand how disappointing this must have been.
We are pleased that we were ultimately able to achieve a positive outcome and that you are happy with the final product. Your feedback has been invaluable, and we continually review our quality assurance and operational processes to help prevent similar situations from occurring in the future.
Thank you again for your understanding and for giving us the opportunity to put things right. We truly appreciate your support and hope we will have the pleasure of serving you again in the future.
Kind regards,
The Babyfair Team
I would give Zero stars
I would give Zero stars. Complete scammers. They took my money and didn’t deliver my bed. I’ve chased them for 2 months now! I’ve given them two days to return my money- I doubt they will as they said they have sent it to the “refund department” to which I said can I have there number and they said no. There is no refund department. I will have to go through my bank to claim back the money. My 4 yr old son has been left without a bed for months. Do NOT buy from this retailer unless you want to be out of pocket hundreds of pounds!
17 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Leonie,
Thank you for to read about your experience and understand how frustrating and upsetting this situation has been, especially with your young son being left without a bed for such a long time. This is not the level of service we aim to provide, and we sincerely apologise for the delays and lack of confidence this has caused.
Having reviewed your case, we can see that you have recently spoken with our manager, who has been working to resolve the issue. We have been advised that your bed is scheduled for delivery next week, and every effort is being made to ensure this goes ahead as planned.
We appreciate your patience while this matter is being resolved. Once the delivery has taken place, a member of our team will be in touch to confirm that everything has arrived safely and that the process has gone smoothly.
Thank you for bringing your concerns to our attention, and again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
BABYFAIR Customer Service Team,
Got an ottoman with the anti fall…
Got an ottoman with the anti fall sides. Couldn’t recommend enough!
My 2 year old moved from a cot straight to a double bed.
I’m 16st and I frequently get in along side my 2 year old.
Sturdy bed.
Would recommend a quality mattress as options from baby fair not the best but other than that 5* from me!
17 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Fletcher,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that you're happy with the ottoman bed and that the anti-fall sides have worked so well for your little one. It's great to know the bed is sturdy enough for those bedtime cuddles too! We also appreciate your honest feedback regarding the mattress options, as comments like yours help us continue to improve our products and service.
Thank you again for choosing Babyfair and for recommending us to other families. We truly value your support and hope to have the pleasure of serving you again in the future.
Best wishes,
The Babyfair Team 😊
Very good
Very good. Fast delivery, good quality bed. My toddler gets in and out with ease
17 februari 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Alice,
Thank you so much for your wonderful review! We're delighted to hear that you're pleased with the fast delivery and the quality of the bed. It's especially lovely to know that your toddler can get in and out with ease – that's exactly what we aim for.
We really appreciate you taking the time to share your experience, and we hope your little one enjoys their new bed for years to come.
Thank you for choosing BABYFAIR. We look forward to welcoming you back again in the future!
Best wishes,
The BABYFAIR Team
Customer service is really good had a…
Customer service is really good had a problem with my mattress and they had resolved the issue for me
15 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Dwight,
Thank you for your lovely review and for sharing your experience with us.
We're so pleased to hear that our customer service team was able to help and resolve the issue with your mattress quickly and to your satisfaction. Providing excellent support to our customers is very important to us, so it's great to know we were able to assist.
We truly appreciate your feedback and your support. Thank you for choosing Babyfair, and we hope to have the pleasure of serving you again in the future.
Best wishes,
The Babyfair Team
Delivered quicker than expected so…
Delivered quicker than expected so happy with that plus it was fir one if my grandchildren. He loves it
8 juni 2026
Antwoord van BabyFair
Hi Janet,
Thank you so much for taking the time to leave us a review. We're delighted to hear that your order arrived quicker than expected and that your grandchild loves it!
It's always wonderful to know that our products are bringing smiles to little ones and their families. We really appreciate your kind feedback and are pleased we could provide a positive experience.
Thank you for choosing Babyfair. We hope to have the pleasure of serving you again in the future.
Best wishes,
The Babyfair Team
Two Beds & Matresses, Bad Customer Service
I ordered two single beds and two single mattresses in February for my two boys. From placing the order through to delivery, the service was flawless. The bed frames were easy to assemble and appear to be of lovely quality.
Unfortunately, the mattresses have been a major disappointment. The quality does not match the standard of the bed frames, and one of the mattresses does not fit the bed properly as it is too large, causing it to bunch up and create waves when placed on the frame.
I contacted customer services shortly after delivery in February and was advised that they would look into the issue once I provided photographic evidence. I supplied the photos as requested and followed up several times, but despite this, the issue remains unresolved. We are now in June, and I have given up trying to get a solution.
To add to the frustration, I was also promised two complimentary gifts as an apology for the delays and lack of response. Unfortunately, these have also never arrived.
While the ordering and delivery process was excellent, the lack of after-sales support has been extremely disappointing. I would not order from this company again, as based on my experience, if something goes wrong, you cannot rely on the issue being resolved.
16 februari 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the ordering process, delivery experience, and the quality of the bed frames. However, we are very sorry to learn about the issues you have experienced with the mattresses and the frustration caused by the lack of resolution from our customer service team.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the disappointment caused by the delays in communication, the unresolved mattress concern, and the complimentary gifts that were promised but have not been received.
We appreciate how frustrating it must be to have reported this issue shortly after delivery and still be without a satisfactory outcome several months later. Please be assured that we take your comments seriously. A member of our Customer Service team will review your case as a priority and will be in touch with you directly to investigate the matter fully and work towards a suitable resolution.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused. We value your custom and hope to have the opportunity to restore your confidence in Babyfair.
Kind regards,
The Babyfair Team
Really helpful
Really helpful, we ordered both of our children’s beds.
Literally the next day we received an email asking to confirm the colours and then a few days later a delivery date came through.
The beds were really easy to assemble and then a few days later we received a call just asking if we were happy with them.
Both of the kids love them and so do we they are absolutely beautiful and very well made.
2 mei 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi Laura,
Thank you so much for your lovely review and for choosing BABYFAIR for both of your children's beds!
We're delighted to hear that the ordering process was smooth, from confirming the colours to arranging delivery, and that you found the beds easy to assemble. It’s especially wonderful to know that both your children love their new beds and that you're pleased with the quality and craftsmanship.
We truly appreciate you taking the time to share your experience, and we're glad our follow-up call helped ensure everything met your expectations.
Thank you again for your kind words and support. We hope to have the pleasure of serving you again in the future.
Best regards,
The BABYFAIR Team 💙
Thank you so much
Good price
Good price, good quality, arrived after 3 days, delivery was perfect, no reason to complain.
8 juni 2026
Review zonder uitnodiging
Antwoord van BabyFair
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the price, quality, and delivery of your order. It's great to know everything arrived smoothly and met your expectations.
We really appreciate you taking the time to share your experience, and we hope to have the pleasure of serving you again in the future.
Thank you for choosing BABYFAIR!
Best regards,
The BABYFAIR Team 💙
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