Backroad Goods Reviews 

Keith's Bee Hotels are definitely not as described on the website.

We ordered multiple Bee Hotels and we're extremely disappointed with all 4 items delivered.
They are definitely not the same as the product described on the website:
1. Western Red Cedar - no, looks and smells like Treated Pine;
2. Dimensions are supposed to be 20 x 18 x 20cm - no, they're 16 x 15 x 16cm;
3. Copper roof, photos appear that the whole roof is copper - no, only a thin copper strip on the ridge;
4. Bore diameters are claimed to be 2.5 to 9.5mm - no, they're all around the same size 7-8mm;
5. Bore finish is claimed to be "Hand dressed mirror finish" - no, many holes have very rough raw unsmoothed edges; and
6. Instructions included- no instructions in any of the 4 boxes or packages.

Extremely disappointing and annoying that the products supplied are not as described, nor we believe, fit for purpose.

Am only giving a 1* because I have to. If I could, it would be -5! This company is fraudulent and uses stories on Google to lure you into believing you are purchasing authentic handmade goods within Australia but are actually mass produced and sent from Hong Kong, using a 3rd party dropship company here in Australia. Website clearly states 30 day 100% money back guarantee with no return postage, items packaged and shipped from Australia, and communications by the person mentioned in the story (or their associate), yet once I discovered I'd been scammed, I told them I wanted a refund and was advised I had to return the package 'unopened', pay the return postage back to a Hong Kong address that I had to ask for (after being told the return address on was on their website - which it isn't) and that they would only refund me 35% of the purchase price. I've still not actually received the items, the tracking number is questionable, and I've contacted my bank to reclaim the money I have paid for these fraudulent items. I've also contacted Office of Fair Trading but due to this 'business' being overseas they are unable to help. Will be reporting to Scam Watch and also to the International Arm of the ACCC. I strongly suggest you all do the same.

What I thought I was purchasing were quality, hand-made native-bee houses, made in Australia, and therefore not needing to be fumigated like imported timber products. What I received were made in China and were, frankly, cheap rubbish which could have been purchased from Temu at a much lower price. They did not even closely resemble the advertised product. DO NOT BUY FROM THIS SELLER.

A complete and utter scam! Ordered a 'rain drum' allegedly manufactured and tuned in the Lake District, England. Received a tracking order. Now all reference has disappeared - and no delivery. Looking at the site now, the identical item appears to now be made in Tasmania.

Bought birdbox supposed to be hand carved from single block of wood turned out to be plastic molded junk.avoid this company at all cost

If I could give zero stars I would. I fell for the fake backstory of an elderly lady retiring and selling her last few homemade quilted bags. To date I haven't seen it when you email and try to cancel your order of course you can't. There is no elderly lady at Mullumbimby and there is nothing but an AI chat and an AI video. Case the other really bad reviews haven't helped definitely don't buy from these people

This company is a rip off, false advertising of products, just received the so called hand carved bird box & guess what it’s a plastic piece of rubbish, do not buy from this site!!

I ordered what was supposed to be a calendar of owl photography. Instead, I received a cheesy calendar of sketches of British woodlands. I wanted to return the calendar and receive what I ordered, but I am required to pay the shipping from Wyoming to Hong Kong, which will probably be the same as what I paid for the calendar. Total scam, do not order from this company!!! Also, the merchandise was paid for through SHOP, and they were of no help.

Just ordered goods from these people without researching. I could kick myself for being conned and not using my usual caution.

I would like to update my review regarding the hedgehog house I purchased
I have contacted pretend Back Road Goods and they have offered me 50 percent refund and I can keep the house, one I paid £90 for when I can get it elsewhere for £10. Back Road Goods is a fraudulent company, one that ruins the lives of decent creative artisans all over the world who are trying to make an honest living from their craft. Then they come along, highjack their livelihoods copy their designs and reproduce a total inferior product one that is not fit for purpose The they lie about it and sell it to innocents like me who are trying to support both the artists and nature. It's shocking
When will this sort of behaviour be punished?
A previous reviewer of Backroad Goods states that they are also disguised as The Cedar and Tin Company with a different granddaughter's name. Craft Folk is another
Stay well clear

I've been chasing delivery of the hedgehog house for my Dad's 85th birthday today! I got a fake Royal Mail tracking number and then check this company on Google to find all of these reviews & comments. SO SAD. I consider myself quite savvy but like others on here was highly encouraged by craftsmanship of artisans and wanted to support them. How taken in we've been. Scam Spoilt birthday gift. However, I have been in touch with my bank who have said if goods arrive not as advertised,described or pictured they can pursue a refund in another way. So hopefully my £95 isn't lost!!! Fingers crossed your banks can do something too.

bought Keith's Hand-Built Hollow Keeper Bee Hotel. This was supposed to be handmade red cedar. I got rough factory pine. This doesnt come close to what was advertised. Even the thickness of the wood it 5mm thinner.This was definitely not handcrafted.
i was advised I had to pay for international freight but the guarantee of quality actually states free shipping returns in Australia if returned in 30 days.

Very disappointed with my purchase. I ordered two bat boxes after being attracted by the claim that they were locally made in Gloucestershire by a retired craftsperson. The first box received was of poor quality, with workmanship and materials that did not match my expectations from the description provided online. The second box finally arrived a few days later and was equally as poor in terms of quality. The company advertises a 30 day money back guarantee, so I am currently giving them the opportunity to resolve the matter. I will update this review once it has been concluded. I always prefer to judge a business by how it responds when concerns are raised, so I hope a satisfactory resolution can can be achieved. Over to you Backyard Goods !

This is a scam site. I bought a hedgehog house. It hasn't arrived yet but now realise this is a scam. They weave a wonderful story so you believe you are buying something made by a craftsman but it's just cheap tat which you could buy for a fraction of the price from your local garden centre. Think it's called drop shipping.

As per other reviews ive been totally scammed. Its just so tragic that this company appeals to decent people who genuinely want to support local craft folk/ artisans and who care about supporting wildlife. Mine was a terrible cheap hedgehog house, I see now available on Amazon for £9. They charged me £90 with a long story about how carefully this had been hand crafted to thoughtfully protect hedgehogs and was built to last a life time . This is surely criminal behaviour. Assuming i will get no response to requests for a refund. It just makes me so depressed with the state of the world!! How do you people sleep at night?!

I am so disappointed and now kick myself for following a link instead of researching the company first. I read the Devon based story of Reg's hedgehog house and decided to buy 2 houses. We love hedgehogs and want to help support them. The houses are apparently due to be delivered by Royal Mail. Plastic, no doubt.
However, another google feed found me reading a verbatim article, but about Ted who's based in Clun, Shropshire. He's also 74 and selling off his last stock of hedgehog houses. I noticed that Backroads is now the Cedar and Tin Company with a different granddaughter's name.
I'm cross at myself for not being more sceptical and disgusted that this is a scam. Shame on those London based individuals who are responsible and who prey on caring members of society to obtain money for their perks. I am a pensioner.

I wouldn’t give them any stars if I could as I too have been caught out. (Stupid me for not checking reviews first). Their dispatch dates were all over the place and I didn’t get a straight answer when I queried this. Their replies were all empty promises. Reading the replies I can see that whoever/whatever is writing them is probably AI given the phrasing and wording. Now I’ve seen all the reviews and don’t expect them to refund my money.

I ordered Bron's hand made rain drum. I received a cheap, made in China item, that cannot be left outside, let alone in the rain.

Thes people should be prosecuted for false advertising!

I, like many others, was deceived by a lovely story about a man making bird houses from the remants of old tree logs in the Otway Ranges. I was very unhappy to receive my delivery of 2 plastic bird houses! I had also clicked on a link in my Google news feed that appeared legitimate. Feeling very disappointed and silly for not looking into it further before placing my order.

A complete scam of a company selling by fraudulent means. Avoid!