So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service g... Toon meer
Bedrijf heeft geantwoord
BackyardProvider.com
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Lees wat reviewers zeggen
Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge... Toon meer
We ordered an electric bike from Backyard Provider, and to be honest, I was a little put off by the "extras" offered - for example, +30 for a reinforced box. Then the order confirmation email sa... Toon meer
Price was very competitive. Malcolm with customer service was awesome. However, when products were shipped, I never received a tracking number or shipment details. Products were shipped with th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Backyard Provider is an online store that aims to provide the most competitive prices for backyard and home items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.
Contactgegevens
Verenigde Staten
- backyardprovider.com
Schending van onze richtlijnen
Great communication
Great communication, prompt responses, quick shipping. Our CSR took great care of us, was very informative and I will be a returning customer will representatives like one.
19 februari 2026
Review zonder uitnodiging
Backyard Provider is an Absolute Con Game - Run
Absolute con game. Run, fast. Looking for a Cervelo bike which were on year end sale from all dealers, but Backyard Provider was a few hundred cheaper. No bike showed and over the period of 4 weeks I called and emailed every 3-5 days. ZERO RESPONSE. At week 5, got an email that product isn’t available. 5 WEEKS LATER, MY SIZE ON THE MODEL I WANTED WAS SOLD OUT EVERYWHERE. If they had just COMMUNICATED, I could have bought the bike elsewhere. DO NOT USE! It’s worth paying more for a reliable vendor.
16 februari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi Mark,
We’re truly sorry to hear about your experience and completely understand how frustrating that situation must have been. That’s never the experience we want for any customer.
We would like to clarify that we made multiple attempts to reach you regarding your order via email, SMS, and phone.
We attempted contact several times to discuss the availability issue, but unfortunately did not receive a response via email, SMS, or return calls. We have double-checked our records to confirm this.
That said, we understand it clearly felt like there was no communication on your end, and for that we sincerely apologize. If the contact details above are not correct or were not the best way to reach you, we would really appreciate the opportunity to correct that.
We would welcome the chance to make this right and are more than willing to assist with placing a new order using updated contact information so we can ensure smooth communication throughout the process. We genuinely want to demonstrate that we are committed to good customer service.
If you’re open to it, please reach out to us directly so we can resolve this properly. We would truly appreciate the opportunity to earn back your trust.
Thank you for your time.
— Backyard Provider Team
They offer items without having them in stock.
made a purchase from this company of liars, which offered two-day shipping. It took them five days to contact me, only to tell me that the item would arrive 22 days later. And when that date arrived, they canceled the order because they didn't have the item in stock. I don't understand how these liars manage to stay in business.
8 februari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Dear Rick,
First, I sincerely apologize for the confusion and frustration this situation has caused. We understand you were looking forward to receiving your order, and we were equally committed to fulfilling it.
Your order was forwarded to our distributor within 24 hours to ensure prompt processing. However, we were recently informed of an unexpected internal change in our business partnership which means they are no longer able to fulfill this item. While you were initially advised that the product was out of stock, the technical issue is that we are no longer able to fulfill the order through our distributor at this time.
Despite our efforts to have it processed as an exception, we were unable to move forward. As a result, we unfortunately had no choice but to cancel the order. The payment authorization has been voided, and you will not be charged.
We truly apologize for how this was handled and for any inconvenience this has caused.
Reliable store with a solid range of
Reliable store with a solid range of premium appliances. Packaging was secure and instructions were clear. Would consider ordering again.
28 januari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Thank you for your thoughtful review! We’re glad to hear you were happy with the product range, secure packaging, and clear instructions.
We take pride in making sure everything arrives safely and is easy to set up, so your feedback truly means a lot. We’d be happy to serve you again anytime!
If there’s anything we could have done to make your experience a full 5 stars, we’d love to hear your thoughts. Your input helps us continue improving.
Decent experience overall
Decent experience overall. The website was easy to use and product description was accurate. Shipping could be improved, but the appliance arrived safely.
26 januari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Thank you for your honest feedback, Cole. We’re glad to hear the website was easy to use and that your appliance arrived safely.
We appreciate your note about shipping, and we’re always working to improve that experience. If you’re open to sharing, we’d love to know what we could have done differently to make this a 5-star experience for you.
Your input truly helps us get better.
Delivery Was delay a few days
The product itself is solid and works as expected. Delivery was delayed a few days, which was a bit frustrating, but customer service did keep me informed.
21 januari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Thank you for your honest feedback, Danial. We’re glad to hear the product is working as expected and that our team kept you informed along the way.
We completely understand how frustrating delivery delays can be, and we’re continuously working with our carriers to improve transit times.
If there’s anything we could have done to make this a full 5-star experience for you, we’d truly appreciate your thoughts. Your feedback helps us get better every day.
It went very smooth with very good…
It went very smooth with very good communication!
The truck driver who delivered was wonderful and very good!
26 januari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi Aron,
Thank you so much for taking the time to share your experience. We’re really glad to hear everything went smoothly and that communication met your expectations.
We especially appreciate you telling us about the truck driver. We’ll be sure to pass along your kind words and put in a good word for him. Feedback like this truly means a lot to our team.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
Overall a very good experience
Overall a very good experience. Shipping took a little longer than I expected, but the product quality made up for it. The wine cooler works great and looks premium.
16 januari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Thank you so much for sharing your experience, Johanna. We really appreciate your patience with the shipping and we’re glad to hear the quality and design of the wine cooler made it worthwhile. It’s great to know it’s working well for you. If you ever need anything at all, we’re always here to help.
The filter cartridge is thick and very…
The filter cartridge is thick and very high quality—really nice.
23 januari 2026
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi there,
Thank you so much for the kind feedback! We’re really glad to hear you’re happy with the quality of the filter cartridge. It means a lot to us that you took the time to share your experience. If you ever need anything, we’re always here to help!
So was a little unsure ordering online…
So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service got back to me fast without sounding scripted or pushy. Everything showed up on time and matched what I ordered. No issues, no back and forth. Just a smooth experience overall.
21 december 2025
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi there,
Thank you so much for sharing this. We really appreciate you giving us a chance, especially if you usually prefer seeing products in person. We’re glad everything turned out to be easier than expected and that our team could help quickly without any pressure.
It’s great to hear everything arrived on time and exactly as ordered. We truly appreciate your trust and are happy we could make it a smooth experience for you!
Reneged on Price
Placed an order for a Mr. Cool Versa Pro HVAC system. Weeks later (after it should have already shipped), I was told it was "out of stock," despite the fact that their website said "in stock" "ready to ship" when I order. They then cancelled the order.
In addition, at the time of cancelling my order, they were STILL selling the same product, but at a higher price on their website. My assumption is that they priced it too low, then refused to honor the sale.
Dishonest pricing, based on customer service. I wouldn't bother ordering from them.
8 december 2025
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi Jason,
We’re truly sorry for the frustration and disappointment this caused. We understand how upsetting it is to place an order in good faith and then experience delays and confusion around availability.
The situation you described was the result of an unexpected inventory mismatch from our supplier, not an attempt to change pricing or avoid honoring your order. That said, we completely understand how it appeared from your perspective, and we sincerely apologize for how this was handled and communicated.
This is not the experience we aim to provide, and your feedback has been shared internally so we can prevent this from happening again. If you’re open to it, we’d appreciate the opportunity to speak with you directly and see if there’s any way we can make this right.
Thank you for taking the time to share your experience.
Riding made effortless
I recently got the aipas f3 a bike combo and it's been such a joy the foldable design makes packing for trips a breeze and both bikes feel incredibly smooth and comfy to ride can't imagine hitting the road without them now
3 december 2025
Review zonder uitnodiging
Great smoker for weekend BBQs
Picked up the Z grills pellets smoker and honestly didn't expect it to be this easy to use took a little longer than I thought to heat up the first time but after that it's been smooth sailing the temperature holds steady and the ribs came out perfect last Sunday
2 december 2025
Review zonder uitnodiging
Big time scammers
Big time scammers. Put an order on 11-21-25 and after calls and emails sent they cancelled my order with no explanation just…. Order #31646 has been canceled. That’s it, two weeks later
11 december 2025
Review zonder uitnodiging
Customer Service had no hassle
Got the greenhouse I'd been eyeing for a while. Price was better here then most places. One panel had a small crack but i contacted them and they sent a replacement no hassle
1 december 2025
Review zonder uitnodiging
everything worked as expected
first time trying backyard provider and i was a little nervous but everything turned out fine. i got a patio heater and some accessories. everything was in the box.
23 november 2025
Review zonder uitnodiging
Ordered an item on October 23
Ordered an item on October 23. They waited until November 5 to contact me and tell the item wasn't in stock and that they were canceling the order.
5 november 2025
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi John,
We sincerely apologize for the delay and the inconvenience. The item went out of stock unexpectedly, and we should have informed you sooner. Your order was canceled as soon as we confirmed the issue.
If you need help finding an alternative, we’re here to assist.
Thank you for your understanding.
I bought the QW Amish BW Rustic Sofa…
I bought the QW Amish BW Rustic Sofa Table and it turned out great. The build quality is solid and it has a nice rustic look that fits perfectly in my space. Shipping took a bit, but it arrived safely and the team kept me updated along the way. Overall, really happy with it.
31 oktober 2025
Customer service is horrible
Ordered my item. Was told it would take 20 days to ship. Haven't heard a word about the order since. Called twice and emailed 3 times and nothing. I do not recommend
28 september 2025
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi Suzanne,
I’m really sorry you’ve had to wait this long without an update. We’ve been dealing with a higher-than-usual number of orders lately, and it slowed down our response time more than we expected. That’s on us, and we’re working on improving it.
Please share your order number so we can check on it right away and get things sorted for you.
Thanks for your patience, and again, apologies for the trouble.
Beware, likely a scam
Very bad experience and they could be a scam. I bought a high end microwaves from them that I've never received. I sent multiple email and called them but no answer or reply back. I will dispute the charge with my credit card.
1 september 2025
Review zonder uitnodiging
Antwoord van BackyardProvider.com
Hi,
I’m really sorry to hear about your experience — we understand how concerning it can feel when you don’t get updates, especially on a high-value order. We’ve recently been handling a larger volume of orders and support requests than usual, and that caused delays in our replies. We’re actively fixing this so customers aren’t left waiting.
Your order isn’t lost, and we want to make this right for you. Please share your order number so we can check the shipment status immediately and get back to you with a clear update.
We appreciate you giving us a chance to sort this out, and again, we apologize for the frustration caused.
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