BackyardProvider.com Reviews 71

My item arrived damaged due to shipping, which was disappointing at first. But their customer support handled it really well and sent me a replacement within a few days. That kind of service really builds trust.

I was a bit unsure, but after getting the product in hand I realized the quality was good. It's working fine in use too. In that respect, I'm satisfied.

Are experience was Excellent

The website was easy to use and the ordering process was seamless. I received shipping updates, which made it feel hassle-free. I may get it again in future.

Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge of $100 to get within 2 weeks. From time order was placed to time I should receive product will be almost 4 weeks and paid $100 more

You can find many types of products here that are hard to find on other sites. I found what I was looking for here, and the price was reasonable. Definitely worth checking out.

I ordered an outdoor product from BackyardProvider. The quality is very good and the product arrived exactly as described. The whole process was easy-overall experience positive.

I had ordered for an outdoor product and it arrived in great condition. The packaging was safe, and the support team was updating me regularly. On the whole, very good.

Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another vendor the same day and then cancelled the order with Backyard Provider via email on the same day the original order was placed. For two days I had no response and kept sending emails with no reply. Calling their supposed 24/7 customer service line just gets me a voice mail which sounds like an answering machine. Starting to Believe this place is a scam. Looked at their 5 star reviews and see the same products reviewed two reviews in a row with different user names. Appears like the reviews are false Something is off. So far unable to contact anyone and they better not ship me the product!!! Affirm so far has been useless in helping since the product has not shipped.

KEEP AWAY FROM THIS COMPANY!

I was a bit sceptical at first, but after receiving the product, I am I was satisfied. The quality is good and the finish is premium . Customer support has also been helpful throughout process.

Price was very competitive.
Malcolm with customer service was awesome.
However, when products were shipped, I never received a tracking number or shipment details.
Products were shipped with the incorrect address and phone number, causing further delays and confusion.
But on the flip side, Malcolm with customer service was awesome in helping resolve these issues.

The quality of the product that I bought from BackyardProvider was really good. The customer service was quite helpful and quick. Although they were late in delivering, the service was good overall.

I was a bit sceptical when I placed my first order here, but the quality of the product was good so was the support. Everything came as expected and the experience was good overall.

I ordered a product through BackyardProvider. The quality was good as well as I had no issues. Nevertheless, it took a while to have it delivered.

Was left almost out into the road and partially blocking small driveway. But other than that was quick and great. Package was not damaged. Great customer service.

Customer service and delivery was excellent. The delivery was on time (faster than expected) and I received exactly what was ordered. I will be ordering from Backyard Provider again.

Finding products on the site is easy, thanks to its user-friendly design. Placing the order was also easy. However, the order processing and shipping updates could be improved. Communication has room for some improvements.

My shopping experience was so-so with BackyardProvider. Taking the time to check out the product availability may be a good idea.

After I placed the order, I was informed subsequently that the product was out of stock. While they kept me in the loop, receiving an update right from the beginning would have been better.