BackyardProvider.com 

Absolutely horrible company!! Ordered a base for a pizza oven and the same thing happened to me as to others. Was told I would receive it within 3 weeks. When I emailed to check on it close to the 3 week time span, I received an email the next day stating they wouldn't fulfill the order and it was cancelled, even though they still have it on their website available for sale!!! This put us in a very bad spot, as we needed it for an event. Would never order from them again!!!
Edit: So I found out a new interesting tidbit, their MO is to charge a ridiculous extra amount ($140) to protect your item from loss and damage and if you choose not to accept those insane charges (as they are responsible regardless of whether you pay extra for them) they cancel your order!! What absolute scam artists!! I would never purchase from a company with such deceptive practices!!!

I was ordering a $4500 E-Bike for my son. Had problems with the order. Tried calling the (888) number and "nothing." Sent an Email and "nothing." Used the CHAT service and again... "nothing." For $4500 purchase, I expected at least one form of reply! If they wont respond before I send $4500, imagine if I had an Issue after spending the money? No thanks

This company has the worst customer service. Ordered my item on 032525 and still have not received order confirmation. I’m about to Call Discover to have the transaction cancelled then they can deal with that issue on their own. Very bad business practice in their part. Don’t buy from them!!!!!

STOVE UPDATE:

After I left my initial review earlier in March, I received a phone call where I was assured my stove would arrive by 3/28.

It is now 3/25 and I have not received any tracking information and have not heard from them. Still not convinced this isn’t a scam website and they are just taking my money. I have been trying to get in touch with them in the past 24 hours and still nothing.

We ordered a Bio Bidet Discovery Toilet from Backyard Provider website and the product was delivered to our home on time within 2 days. We had it installed the same day and happy with their excellent and prompt service and the price was very reasonable.

Very attentive company. They made sure to inform me at every stage of my order up to delivery. I recommend shopping with them

They don't answer the phone or emails. There site states that they have a live chat option, but it's nowhere to be found.

Very disappointing that you can't contact a live person. May have been scammed so buyers beware.

Lived the call backs and updates on my delivery also this electric bike is awsome my son loves everything about it especially the performance

Product is great! Perfect for my 14 year old kiddo. Delivery was smooth.

Purchased a sauna that reflected to have 10 in stock ready to ship. First received an email that said I would be contacted to see if I wanted to pay extra for expedited shipping, it was free for the item. That was an extra $350 that I couldn't even get them to tell me for days. A week passed and still no regular shipping date. I talk to them and the order was cancelled because they said they no longer were able to get the item. After that I was still receiving the invoice for the extra shipping. I ordered the sauna from another vendor with free shipping and received within a week. Not sure this is a legitimate business.

Sketchy looking website. I would only order with a credit card as I was unsure if the company was legitimate. Slow shipping is why I gave 3 stars. Don't think I would use the company again due to sketchy policies. Also why would you ask me to tip an online order with so many fees. Just made me lower the rating to 2 stars alone because of that.

The equipment was rugged and has held up well during the season. My son enjoyed learning how to tackle using the product and I also brought it to practice for the rest of his team to use. It was a big hit with the team and they were disappointed at some practices when I didn't bring it.

To Malcolm's Supervisor,
Malcom was extremely professional with being most helpful, proficient, respectful, courteous, and thorough beyond those I've dealt with on past phone orders.
He repeatedly followed up and notified me with updates pertaining to my correct order, on issues of when will my new Alfresco 42" Grill be shipped along with information on the rebate plan that my purchase fell under, the form to fill out for filing, the amount I will be receiving back with the Distributor managing for Alfresco's Rebate Program dated from Feb to Sept 2024. This gentleman deserves to be addressed as a great representation for Backyard Provider and hopefully acknowledged and respected by offering him an award of recognition, as well a promotion / raise within the company, to motivate and keep this personnel onboard as a great asset to your company's future.
It was an absolute pleasure doing business with your company due to having an incredible individual, the likes of Mr. Malcolm ! Respectfully yours, Shel Jake Berman

it took over the 20 days to ship out i had to text to see when it was going to be sent out.Setting up was a little hard the booklet gave you alot of stuff but nothing on setting up had to go to you tube for programing unit

They were extremely helpful and willing to make sure I received my generator asap !

Ordered a mini split AC unit from backyardprovider on 28th of May. Got a call next day asking to upgrade to priority shipping for $300, standard shipping will take 2 weeks. Declined the expedited shipment offer. No updates for next several weeks and after calling them up, received an email saying order is cancelled as item is out of stock. The item is still available and showing in stock for order on their website.