Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
380 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I m very happy with the service the…
I m very happy with the service the staff provide
Thanks
30 maart 2026
I found the experience good
I found the experience good! I bought online and purchased in store. Very useful and and found the store easy to locate and found them helpful.
30 maart 2026
Very Professional
A great company to buy from or to sell to. Every person at the counter is very knowledgeable & professional
24 maart 2026
The most important thing for me was the…
The most important thing for me was the pleasant knowledgeable members of your staff.
27 maart 2026
Staff was very…helpful, knowledgeable and polite.
Staff was very professional,knowledgeable and friendly. This made my first dealing with your company a very pleasant and smooth experience.
20 maart 2026
Excellent Service
The staff were really helpful on the phone and made the whole experience very easy.
17 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words - we always value feedback on our team and our clients' overall experience.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I recieved nothing but professional…
I recieved nothing but professional service from beginning to end. I didn't regret becoming a customer.
20 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Quick delivery beautiful stuff
20 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I have been buying from this company…
I have been buying from this company for years and I have had always great and friendly customer service. Highly recommend!
18 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to leave a review for Baird & Co. We appreciate your long-standing trust in us and look forward to continuing to serve your precious metal needs for many years to come.
Best regards,
Baird & Co.
Packaging was really discreet
Packaging was really discreet. Product exactly as advertised. Will be ordering again soon.
25 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I like how I am dealing with a UK…
I like how I am dealing with a UK Refinery company,cutting the middle man out.Great prices,hard to beat else where.
Quality Gold and Silver bullion bars.
23 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you find our offering and pricing appealing.
We hope to serve you again in future.
Best regards,
Baird & Co.
Exelent servis
13 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I have been a customer for several…
I have been a customer for several years. Baird’s are efficient, accommodating and provide both keen pricing and excellent service
10 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to leave a review for Baird & Co. We appreciate your long-standing trust in us and look forward to continuing to serve your precious metal needs for many years to come.
Best regards,
Baird & Co.
Bairds Service
Easy Process to BUY and paperwork sent immediately.
Great Prices on metals
20 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
The quality of the product is good
The quality of the product is good.
The delivery times are good
The delivery costs are expensive(£19) and the packaging used unecessary.
The parcel could have been sent via special delivery for £9.25 or even freepost like a lot of the other gold companies.
20 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
Thank you also for your your feedback on delivery costs. Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to achieve this. Regardless, we actively try for these to be as reasonable as possible and we will always pass on any savings to our clients.
We hope to serve you again in future.
Best regards,
Baird & Co.
Products are great
Products are great. Went to buy bullion but had to wait 1 hour because only one person at the checkout. Need more staff and refurb the downstairs
19 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not fully meet your expectations. We are actively looking at solutions in order to reduce wait times during peak periods at Hatton Garden and we will be sure to take your comments on board.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
£20 for postage 20 days for delivery?
When you pay £20 for postage, and they have to wait 20 days for delivery, it is unacceptable.
9 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website, currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. These are determined both by value and weight as all parcels are fully insured.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.