Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
381 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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When placing order online getting all…
When placing order online getting all correspondence immediately and when go for collection have not to wait immeditely being served. Staff are very friendly and professional.
6 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Happy customer
My first time here, very happy with the service, friendly and professional
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Delivery took a very long time
Delivery took a very long time. They initiated the process of delivering after my call which is 22 business days from my order placed.
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days though peaked at twenty earlier this quarter. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock. Whilst we note your order was delivered within 17 working days from when it was placed, we apologise for the delay.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very happy with my order
Very happy with my order. If they would also drop the delivery price, that would be great.
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co., we appreciate your kind words.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. Regardless, we actively try to ensure these are as reasonable as possible and we will ensure any savings are passed on to our clients.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your exceedingly kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Very helpful.
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I buy my grandchildren’s birthday…
I buy my grandchildren’s birthday presents from Baird&co I feel I always get the best price and the online ordering is super easy for when I am unable to shop in store.
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
CAREFUL
poor communication. held @ ransom after paying substantial amount. different requests and promises from different ppl and departments and no promises fulfilled until legal treat. over 2 months for finalise the matter. CAREFUL
3 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The distinction between personal and business accounts is one we must maintain clear at all times. Whilst we note your order was delivered within 24 working days from when it was placed, delays (beyond those stated on the home page of our website) were incurred due to issues relating to this.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
I trust them completely
I trust them completely, very honest business with low commission on gold and silver.
23 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Customer service is non existent
23 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will be in touch via email shortly to discuss this further.
Best regards,
Baird & Co.
A renowned brand you can trust good…
A renowned brand you can trust good value and great customer service
27 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Best customer service ever
23 maart 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Had to wait 3 weeks for my order…
Had to wait 3 weeks for my order (things have improved since). Also requested to have my delivery made on my days off work but this was ignored but corrected after I called them. My emails were largely ignored and their delivery charge has gone up. But overall the product sent was amazing.
25 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. Please always feel free to contact us directly with any requests and we will do our best to accommodate.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Really difficult and usual company to…
Really difficult and unusual company to deal with in all regards. Ordered a 5oz silver bar start of February. Took a whole month to start the delivery process. They use a dedicated bullion delivery firm...even for a 5oz bar. This delivery company dont tell you they are coming. They tried four times...on the last time I caught them on my ring and spoke to the driver who refused to deliver next door, wouldn't leave it in a safe place, insisted I had to take it through my door. Well, I was at work on every occasion with no option to be at home and how would I have known when when they don't tell you. Baird &Co then advised I would be charged for attempted redelivery and they don't do refunds. But I could drive the 180 miles both ways to London to collect. Eventually offered a refund but that has never arrived. So no silver, no refund. Most bizarre purchase experience I've ever faced for such a small transaction.
20 maart 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. Whilst our delivery partners make every effort to ensure successful delivery, we appreciate this was the case on this occasion.
We believe we have now fully addressed the issues regarding your order, however, please do not hesitate to reach out to us again if there is anything further we may do.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
No action or acknowledgment from their complaints team
Online orders and phone queries so far have been dealt properly by Braid team until recently I raised a complaint via email regarding the manner a delivery was done on a recent order for which I still haven't had any response from their complaints handling team,not even an acknowledgement for almost a month now.The item was delivered at my door step for public view when I was not at home. For the amount charged for delivery this is not the service I expect for a high valued item.
It will be good if Braid address these complaints and concerns of their customers and deal with them seriously.
17 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Whilst our delivery partners make every effort to provide a seamless delivery experience, we appreciate this was not the case on this occasion. We have passed on this feedback to them to ensure service is improved. Lastly, we apologise for the delay in responding to you and will contact you via email shortly.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Excellent Service
The customer service was friendly,helpful, professinal and efficient. They are happy to answer your question. I will definately recomend them.
26 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
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