Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
381 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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£20 for postage 20 days for delivery?
When you pay £20 for postage, and they have to wait 20 days for delivery, it is unacceptable.
9 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website, currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. These are determined both by value and weight as all parcels are fully insured.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very good customer service
9 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great bullion dealers.
Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notification when dispatched and it arrived safely packed. Would highly recommended Baird Mint.
9 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. and for your exceedingly kind words. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
Excellent Service
6 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Safe but long wait
5 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
Good Trustworthy company
Good Trustworthy company. Secure delivery. Pleased with my purchase.
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great service and experience
Great service and experience, definitely recommended them if it’s your first time purchasing precious metals
9 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
As always Baird is amazing
As always Baird is amazing, they make shopping so easy, would totally recommend this wonderful crew! Will be back again.
10 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. and for your exceedingly kind words - we always value feedback on our team and our clients' overall experience.
We hope to see you again in future.
Best regards,
Baird & Co.
👍👍👍👍👍👍👍👍👍👍
3 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind feedback and hope to serve you again in future.
Best regards,
Baird & Co.
The quality of the products are very…
The quality of the products are very good. You may have to wait a while for them to come, but that is probably due to the demand for the items ordered.
3 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words on our products. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Quick and efficient service
9 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Not same professional level of service i received before.
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
4 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs. Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
We have looked into the issues regarding placing new orders and we will reach out shortly. We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
I ordered a 1kg silver bar good price…
I ordered a 1kg silver bar good price it took a little while to arrive but i have purchased from them before and always arrived so good service overall . Pleased .
5 maart 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
Product good, let down by delivery company.
I am pleased with the product I purchased. I did, however have concerns with the delivery company, Yolk as there was not enough information (no time or date) about when the product was being delivered.
3 maart 2026
Antwoord van Baird & Co.
Thank you for your review of Baird & Co. We appreciate hearing from our clients as it helps us to improve.
We will take your comments on your delivery experience on board and discuss them with our delivery partners. Thank you once more for taking the time to share them.
We hope to serve you again in future.
Best regards,
Baird & Co.
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