Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
381 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Fantastic service
21 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Excellent service very polite staff and…
Excellent service very polite staff and helpful
28 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
easy ordering process
It was easy to place my order. The staff were pleasant and helpful.
20 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Great customer sales
Great customer sales. Faster delivery and at a good price. Many thanks
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Very helpful and so friendly
Very helpful and so friendly. Nothing is too much trouble. I have ordered from them twice now and have never been let down.
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your continued custom and hope to serve you again in future.
Best regards,
Baird & Co.
Trusted supplier of gold and silver bars
Straightforward transactions. Good price. Have used for years.
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I’m really disappointed with the…
I’m really disappointed with the delivery service. I paid a high delivery charge for next-day delivery, but my parcel arrived almost three days later. This delay was very inconvenient and not what I expected given the cost. I hope the company improves its service, because this experience was quite disappointing.
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve - we take all reviews seriously.
We are sorry to not have met your expectations on this occasion. Having reviewed your order, we can confirm that initial delivery was attempted three days after the order was placed, within the delivery timeframe stated in our FAQs.
If you would like to discuss this further, we would appreciate it if you could contact us on sales@bairdmint.com and we would be happy to do so.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Delivery was a nightmare disappointing delivery service
Delivery was a nightmare
Royal mail never contacted me to tell me when they would deliver I was out they never posted a card to say they had been arranged delivery with them to post office they said they would inform me when parcel was there they didn't
25 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Whilst our delivery partners make every effort to ensure successful delivery, we appreciate this was not the case on this occasion. We will be passing on this feedback to them to ensure service is improved.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Good price on the gold (delivery could…
Good price on the gold (delivery could be cheaper and, I had to go to the post office to collect it myself - otherwise I am happy with my purchase) will buy again
26 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Promised delivery next day but never…
Promised delivery next day but never received items for 4 days late,not able present 🎁 gift on function day. It lost all important of gift.
17 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. We would like to address your concerns and will therefore reach out via email shortly to discuss this in greater detail.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Good experience
17 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Lack of company comms
I haven’t ever given bad reviews in the past. Generally if a company doesn’t meet my expectations, I simply do not use them again. In this case I have used several bullion dealers like chards, Atkinsons and Gerrards with wonderful results, but the most recent use of Baird and co prompted me to leave this not so great experience. I have used Baird and co on one occasion before having to gently chase them for delivery dates. Regardless of the recent rush of orders all dealers seem to be enduring , Baird seem to be the worst when it comes to delivery. Because my initial order eventually was delivered I gave the company a second chance. This time the delay was excessive with no feedback from the company as to why and only after several attempts to chase them, they finally revealed that the ordered item which was paid for and supposedly confirmed as in stock was actually not available. Their response was to offer a more common and readily available coin from the same range which of course was no good to me as my order was for a specific coin. Sadly I will not be using them or recommending them for future purchases. They get 3 stars only because the refund was timely.
1 december 2025
Review zonder uitnodiging
Customer of precious metals purchase
Being abroad, good and clear exchange over e-mail. I am a customer for several years already and have some precious metals at their vaults
17 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and your continued custom.
Best regards,
Baird & Co.
Explanation for the final figure
Helpful staff,their explanation of how the figures were reached was transparent and they gave me time to work the figures out (using my calculator) .
14 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
perfection every time
From the time you walk in to the time you leave you are made to feal welcome, everything is clear to understand and you just ask if not, The perfect bullion dealers I will use them every time.
20 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review your experience of Baird & Co. We are pleased to hear the experience met your expectations and we appreciate your kind words. We hope to see you again in future.
Best regards,
Baird & Co.
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