Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
381 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
As a first time buyer of gold I was…
As a first time buyer of gold I was more than happy with the advice I received. All very friendly and knowledgeable.
11 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Never let me down always clean silver…
Never let me down always clean silver fast delivery’s
11 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Was in and out in 15 mins
11 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Very good service.
9 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
All sorted quickly
All sorted quickly. Amazing and reliable service. Will definitely use it again
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I have both bought and sold Gold with…
I have both bought and sold Gold with Baird and have always found them helpful and good value.
I have, and would Recommend them.
3 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I have ordered a 1g gold bar as part of…
I have ordered a 1g gold bar as part of a Christmas gift. Not a large order, granted, but an order all the same. The website states 3-5 days delivery delivery. Now 9 days later and 5 unanswered emails and messages, it has still not even been despatched. It’s Friday 19th December and they close for Christmas next Monday. They won’t answer so what should I do? Terrible customer service.
So what I did was order from Bullionbypost yesterday and got next day delivery, today and also £10 cheaper.
Take my advice and many others. Avoid this company.
I’m having to contact my bank on Monday to ask if they can help me to start a chargeback.
19 december 2025
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. — we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear of the issues you have had with your order. We would like to discuss this in greater detail so have reached out via email.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Your staff are very upfront & positive
Your staff are very upfront & positive. The attitude is we’re happy to be of service.
Makes it easy to engage.
8 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
waited over a hour to get served
28 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. — we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear that your experience didn't meet your expectations. During peak times, waiting times may be prolonged at our Hatton Garden showroom, however, if you call ahead, we will always try to accommodate for any times constraints you may have.
Best regards,
Baird & Co.
A Very Friendly service & Im happy with…
A Very Friendly service & Im happy with the coins i purchased at a fair price.
24 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Customer Service at Baird & Co
Am a Regular Customer with Baird & Co. Customer Service and Purchase Transactions are usually good, smooth and prompt. However on the recent transaction, am not very impressed with the customer service from a gentleman when asked a question on the item delivery delay- compared to previous purchases. After a few phone calls, I was told there had been a delay in the processing due to some admin issues. It was then quickly resolved by a lady. Request to maintain good customer service at all times.
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. — we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear that your experience didn't meet your expectations. We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
The product was perfectly presented, But delivery??
The product was perfectly presented and packaged as expected, But when we come to delivery, which cost a considerable amount (£90) well thats a long story. The courier used was Fedex, it was very difficult to get tracking information from them. first my precious parcel was to arrive on Friday AM, that passed, then before 6 PM, that came and went, then Monday before 6 PM, it eventually arrived Saturday at 11AM, no explanation. it was extremely worrying when such a valuable package was expected. On reflection, get on a train and Collect in person.
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Whilst our delivery partners make every effort to provide accurate delivery windows, we appreciate this was not the case on this occasion. We will be passing on this feedback to them to ensure service is improved.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Customer service
Excellent experience when purchasing bullion. Double sovereigns & fractional Britannia’s in particular.
3 december 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Easy to use website and delivery of…
Easy to use website and delivery of product in a timely manner.
27 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I was greeted by a female member of…
I was greeted by a female member of staff who was quite frankly, thee most helpful person I’ve had the pleasure in meeting. She helped me through registering with Baird and making my purchase decisions. Will 100% be back for more purchases.
21 november 2025
Antwoord van Baird & Co.
Thank you for taking the time to review your experience of Baird & Co. We are pleased to hear the experience met your expectations and we appreciate your kind words.
Whilst we don't provide advice, we are always happy to outline all different options to our clients. Please do reach out in future if we can be of any further assistance and we hope to serve you again soon.
Best regards,
Baird & Co.
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