Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
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The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
381 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Customer service very good even when…
Customer service very good even when being very busy they were informative and very polite on the phone providing good udates. Products are fantastic and delivery service excellent. Thank you to all at Bairds.
16 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Seamless purchase of silver brits from…
Seamless purchase of silver brits from Baird. Pick up from store.
13 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Honestly and integrity 10/10
Excellent trusting service 10/10 on every aspect.
Honest professional and approachable.
Would not hesitate to recommend their services
Explaining all aspects of gold investment process.
Thank you
FCC
13 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Very professional staff that helped…
Very professional staff that helped through out the process.
12 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Top of the range!
12 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
£45 for delivery!!!!!!!!!!!!!!!!!!
12 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. - we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear that your experience didn't meet your expectations. Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this.
Charges are determined both by value and weight as all parcels are fully insured. They are also reflected as separate line item on invoices in the interest of clarity.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great service great prices
Customer service was very friendly, helpful and efficient.
First time using them to scrap some silver.
I was served by Jeylan who was extremely helpful. My friend also praised the customer service he received from another colleague when he scrapped some gold.
Prices were best around and we really appreciated the first class service and how easy it was to set up an account despite being first time customers.
27 februari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team - we will be sure to pass it on to the relevant team members.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Very slow!!!
Very slow service. I paid for my gold bar and then had to wait weeks just to be told it was ready for collection. In that time, the gold price went up and then dropped again, costing me the profit I should have made. Extremely frustrating and unacceptable.
The only positive was the friendly reception lady, so I’m giving 3 stars for her alone.
10 februari 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. Please do check our website for live updates on order lead times - our teams are working hard to fulfil orders as quickly as possible and we are doing our best to improve on our current timings.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Best regards,
Baird & Co.
they sell you the metal hold your money…
they sell you the metal hold your money for 20 (working) days and if you're lucky you may get delivery. Why don't they just say we don't have it available right now so that i can do something else with my funds rather than they pocket the interest ... shocking!!!!
25 februari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - our teams are working hard to fulfil orders as quickly as possible and we are doing our best to improve on our current timings of 20 business days.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
Best regards,
Baird & Co.
Company name should be Baird & Cowboys…
Company name should be Baird & Cowboys (I'm assuming that's what the Co. is short for).
Placed an order on 5th February 2026, everything seemed fine as payment was successful.
Showed as £xxxxx paid and 0 left to pay on order and order Processing.
After checking the status of my order a few days ago I noticed my order had been cancelled on 10th February for some strange reason, maybe because Gold & Silver prices was more expensive and Baird & Cowboys couldn't fulfil my order at purchase price?
No call or email to advise me that my order had been cancelled and why.
Sent an email in early hours of 20th February, I didn't expect a reply right away so called them later on 20th February for more information and my call was cutoff after 30 mins waiting.
Total shambles.
I placed 4 orders with The Royal Mint at the end of January 2026, all orders were fulfilled within 1 working week with no issues.
Shame on you Baird & Cowboys.
20 februari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations.
Please note all online orders are settled by bank-to-bank payment at the time the order is placed. It is possible that, as part of their own monitoring and checks, clients' banks will hold or withdraw payment without instruction. If this happens, we do not receive notification though the order is automatically cancelled due to payment failing.
We would advise clients check directly with their bank if any issues arise as we unfortunately have no control or visibility over this.
Best regards,
Baird & Co.
Placed an order on 27th jan
Placed an order on 27th jan, at the time said waiting times were 7-10 days, it’s now the 20th feb still no word on eta for delivery after 2 emails,
Has now been 28 days since placing the order, no communication whatsoever
order #71421
27 januari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. Whilst we note your order was delivered last week, we apologise for the delay in you receiving it.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very poor customer service.
Very poor customer service.
Most unhappy with whole buying experience.
27 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. We would like to learn more and will be in touch via email shortly to discuss this further.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Perfectly crafted gold or silver bars…
Perfectly crafted gold or silver bars from a company with heritage and decades of experience. British-made. The waiting time is slightly longer than with dealers, but it’s worth it.
30 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Buyer beware!
Had an email 5 days ago that the silver had been packaged. Waited a few days for delivery notification then emailed asking where delivery was and had no answer. Emailed again a day later again no answer. I am now starting to believe that they do not have any silver in stock and the 20 day waiting period is to give them time to buy from retail to sell on. Been buying silver for many years but will never use this lot again. Let’s see if I get a reply or are reply’s only for when you give 5 stars.
UPDATE 16 Feb-now over a week since I received the email saying the silver had been packaged. 3 emails sent with no reply and no reply on here either. I will keep updating until I get a response.
UPDATE 18 Feb- had an email from ‘Danny’ saying the silver had not been sent. To be clear had an email 10 days ago saying it had been packaged but they have not dispatched. This makes no sense and is completely unacceptable. I will keep on updating until my silver is received.
UPDATE 22 Feb- exactly 14 days today since I received the email saying silver had been packaged (this was sent by them on a Sunday so clearly this is a business day for them). Now completely disgusted. BAIRDS-can I come to London to pick up the silver you have packaged but are unwilling to send?
UPDATE 4 March-Silver received yesterday working day 19. 3 weeks after receiving email saying silver had been packaged.
This has not been a good buying experience and 1 month wait in current climate is unacceptable-Communications are terrible.
I have upgraded to 2 stars but will not be using Baird again.
13 februari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Unfortunately, as there is no associated email address with your review, we have been unable to find a record of your transaction. We are keen to address your concerns and speak further your recent experience. We would therefore appreciate it if you could contact us on sales@bairdmint.com in order to discuss this in greater detail.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
very poor after sales
Good at selling, but if you have a problem, you will wish you had gone somewhere else! They have ignored my last 3 e-mails.
10 februari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Unfortunately, as there is no associated email address to your review, we have been unable to find a record of your transaction. We are keen to address your concerns and speak further your recent experience. We would therefore appreciate it if you could contact us on sales@bairdmint.com in order to discuss this in greater detail.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
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