Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Toon meer
Bedrijf heeft geantwoord
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Toon meer
Bedrijf heeft geantwoord
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Contactgegevens
48 Hatton Garden, EC1N 8EX, London, Verenigd Koninkrijk
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,4
Uitstekend
381 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great customer experience
First time customer and flawless transaction. If you are getting into silver or gold, its a great place to start buying.
23 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Contacted Baird by email 3 times
Contacted Baird by email 3 times. But got no response to my enquiries.
30 januari 2026
Antwoord van Baird & Co.
Thank you for your review of Baird & Co. Whilst we are currently experiencing exceptionally high levels of enquiries, we are sorry for the delay in responding to you.
We would like to discuss this in greater detail so will reach out via email soon.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve - our teams are working hard to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve - our teams are working hard to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
The transactions went very well
The transactions went very well. In my opinion the delivery time is to long and very expensive for royal mail delivery
22 januari 2026
Antwoord van Baird & Co.
Thank you for your review of Baird & Co. We appreciate hearing from our clients as it helps us to improve - our teams are working hard to improve on our current timings.
We will also take your thoughts on our current delivery partners into consideration and thank you once more for taking the time to share them.
We hope to serve you again in future.
Best regards,
Baird & Co.
Long ordeal still unsure if im even going to receive
Ordered a product around 15-20 business days ago had one email saying my product was being packed still hasnt arrived yet
20 januari 2026
Review zonder uitnodiging
Antwoord van Baird & Co.
Thank you for taking the time to share you experience with Baird & Co. - we take all reviews seriously.
Whilst we have found no record of your order, we are keen to address your concerns and speak further on your recent experience. We have reached via email and look forward to hearing back from you. We would also appreciate it if you could include the email you received from us in your response.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
I have bought gold and silver from this…
I have bought gold and silver from this company before and the prices have always been fair and delivery has always been prompt.
21 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate hearing from our clients as it helps us to improve.
As stated on our website, our Hatton Garden showroom opening hours of 09:30 - 16:30 remain the same, however, in order to ensure all clients are fully served, last admittance is currently at 15:45. We encourage you to check our website for any updates prior to visiting.
We thank you for your continued custom and hope to see you again in future.
Best regards,
Baird & Co.
Buying made easy
Smooth process of buying. Although it would be nice if they were opened one weekend.
26 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and will take your comments into consideration.
Best regards,
Baird & Co.
Reliable service good communication
Reliable service good communication. Would be nicer to get things delivered quicker.....but understood demand is high for precious metals
22 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
Having bought from Baird i can only say…
Having bought from Baird i can only say service and delivery is exceptional.They keep you informed throughout. Would definitely recommend there service.
23 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to serve you again in future.
Best regards,
Baird & Co.
Simple and efficient
The web site described a delay due to high demand and delivery was within the specified time frame so it was a simple and efficient process from beginning to end
23 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
No nonsense and easy purchase.
22 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Good delivery service considering…
Good delivery service considering National shortage. Only few days delay
22 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings.
We hope to serve you again in future.
Best regards,
Baird & Co.
100oz bar
Ordered my bar on the 8th of January, and it arrived within 2 weeks. Was very fairly priced compared to other companies.
22 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil your orders as quickly as possible and we are doing our best to improve on our current timings of 10+ business days (as mentioned on our website).
We hope to serve you again in future.
Best regards,
Baird & Co.
Great service
Great service , I ordered online for London pickup , communication was great , prices were best compared to others , once at the office , super friendly staff , will be a life long customer
15 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and are pleased to hear you found the overall experience to be a positive one.
We hope to see you again in future.
Best regards,
Baird & Co.
Top quality experience
The prices are competitive probably the best, plus kept me informed all the way through. From initial order to dispatch I was updated
Packaged and tracked
Brilliant
22 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Quality at a great price
14 januari 2026
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Antwoord van Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
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