Texted me to ask about a substitution, replied without issue. Then the next day had a email sent saying now *multiple* items will be missing from my order despite me putting a note specifically asking... Toon meer
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Lees wat reviewers zeggen
We received our order and we had a complaint regarding the order. The Bakkali customer service team took an action and issuing us with a full replacement order with no extra charges. Very good service... Toon meer
I was given a full refund for a shipment of asparagus which wasn’t up to scratch and received a very kind email immediately. Fantastic customer service made it very easy to reorder a box of vegetables... Toon meer
In my honest opinion this has to be the top online meat provider I have ever come across? Lamb beef chicken all fresh perfectly presented and packaged in a sturdy cool box to keep things as fresh as p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.
Contactgegevens
5 Brayford Square, E1 0SG, London, Verenigd Koninkrijk
- 07361587726
- ishan@bakkali.app
- bakkali.app
4,4
Uitstekend
435 reviews
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Have made multiple orders now from…
Have made multiple orders now from Bakkali, generally a good experience, a few issues here and there with the DHL delivery service leading to spoiled products and other issues but these were always corrected very quickly and professionally by Bakkali when brought to their attention.
There is room for improvement on a couple of aspects:
1) Weight of Meat can be off by 20g here and there which doesn't seem much but it adds up over time, weight of fresh produce can be off too, previously we ordered courgette and it was nearly 300g off, and when this is needed for a meal, it creates issues,
2) Work on keeping pricing consistent, lately we have noticed prices on meat and other things creeping up? Not sure why this is. Also noticed a jar of 900g Chtoura turnips has gone from £3.99 to over £10, which obviously is not affordable for me. Please keep prices consistent as if they keep increasing the won't be affordable for us.
Overall a good experience but not as good as when we first ordered, hopefully things improve soon.
28 april 2026
Review zonder uitnodiging
This store selling pork products also , you can’t be sure of its credibility
I was asking products from this store since I came to uk , suddenly I discovered he is selling pork .
While they are saying they are selling halal but you can find pork products which means you can’t trust their products .
4 mei 2026
Review zonder uitnodiging
Great produce
Great produce, efficient delivery, well packed and courteous staff. Well done - a pleasure shopping with uou.
16 april 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Serah,
Thank you so much for your lovely feedback 💛 We’re really happy to hear that our team made your experience a positive one and that you enjoyed the quality and value of the products. Knowing everything arrived quickly and was packed with care truly means a lot to us.
Thank you for your kind words and support 🌿😊 We look forward to serving you again soon.
Warm regards,
Muhammad
Customer Service Team @Bakkali ✨
Absolute con artists and thieves.
15 april 2026
Review zonder uitnodiging
I loved shopping from Bakkali
I loved shopping from Bakkali. They have a big variety of Asian/Middle Eastern food with reasonable prices. Wonderful team with excellent customer service. Great communication and quick responses. It was truly a great experience and I will definitely buy again in the future. I give Bakkali 7 ⭐⭐⭐⭐⭐⭐⭐ and A++++++ for their dedication and reassurance that customers are left satisfied and happy. Thank you Bakkali team. Best wishes Hind A 😊
9 april 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Hind,
Thank you so much for your wonderful feedback ⭐ We’re truly delighted to hear that you had such a positive experience with us. It means a lot to our team to know that our service, pricing, and website met your expectations.
We really appreciate your kind words about our staff and how we handle any issues that arise — your satisfaction is always our top priority. We look forward to serving you again soon!
Warm regards,
Muhammad
Customer Service Team @Bakkali ✨
Excellent Customer Service and Reliable Experience
I have been a customer of Bakkali since 2024, and I have been very happy with their services. They always put their customers first and make sure everything meets expectations, and always goes beyond them. Many thanks to the amazing team. I couldn’t recommend them more.
1 april 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Zeina,
Thank you so much for your kind feedback ⭐ We’re incredibly grateful for your continued support since 2024. It means a lot to hear that we’ve been able to consistently meet your expectations and go beyond them.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
There has been some misunderstanding…
There has been some misunderstanding but the people behind the company have contacted me directly and they been very professional , polite and attentive! I highly recommend this company , honestly!
27 maart 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Alin,
Thank you so much for your kind feedback ⭐ We’re really glad to hear that everything was resolved and that you had a positive experience with our team. Your support means a lot to us and truly motivates us to keep delivering the best service possible.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Amazing company and Nice Services and…
Amazing company and Nice Services and fresh meat products.
16 maart 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Syeed,
Thank you so much for your kind feedback ⭐ We’re really glad to hear that you’re enjoying our services and the quality of our fresh meat products. Your support means a lot to us and motivates our team to keep delivering the best experience possible.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
My parcel (Order #35351) was left in my…
My parcel (Order #35351) was left in my garden at the back door with no note or notification, even though it could have been placed at the front door porch.
I only discovered it later and all the meat inside was spoiled and smelling, with the gel packs fully melted.
Customer service asked for photos to process a refund, but after sending them they are now refusing compensation.
Unacceptable handling of perishable food deliveries.
14 maart 2026
Review zonder uitnodiging
Amazing
Very impressed, surprised this store is not more popular 🙌🏼 delivery was fast and no complaints
13 maart 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Kani,
Thank you so much for your amazing feedback ⭐ We’re really glad to hear you were impressed and that your delivery arrived quickly with no issues. Your support truly means a lot to us.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
I won't be buying again
I bought some lamb ribs all i got was fat hardly and lamb just fat
24 april 2025
Antwoord van Bakkali
Hi Carol,
Thank you for your feedback, and we’re truly very sorry to hear about your experience with the lamb ribs. We completely understand how disappointing this must have been.
Please know that we take matters like this very seriously. We did try reaching out to better understand what happened with your order, and we would genuinely appreciate the opportunity to look into this properly and make things right for you.
At your convenience, please call or email us back so we can investigate and resolve this for you as quickly as possible.
You can reach us at:
hello@bakkali.app
+44 7361 587 726
We truly value your feedback and hope to restore your confidence in us.
Warm regards,
Aya
Customer Service Team @Bakkali
Very good experience
Very good experience. Everything arrived well packed, and only a few days after purchase. Fresh fruit was of good quality and size. Many thanks, guys.
3 februari 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Jenny,
Thank you so much for your lovely review ⭐️ We’re really pleased to hear that everything arrived well packed and on time.
It’s great to know you were happy with the quality and size of the fresh fruit — we always aim to deliver the very best to our customers.
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Antwoord van Bakkali
Hello,
Thank you for reaching out, and we’re really sorry to hear that your order hasn’t arrived. Please accept our sincere apologies for the inconvenience caused.
We’d be more than happy to look into this and resolve it as quickly as possible. Could you please share your order number with us?
Alternatively, you can contact us directly via:
Email: hello@bakkali.app
Call/Text: +44 7361 587 726
Thank you for your patience and understanding. Our team is here to help and make this right for you.
Warm regards,
Aya
Customer Service Team @Bakkali
Excellent communication
Excellent communication, everything was great.
14 januari 2026
Review zonder uitnodiging
Antwoord van Bakkali
Hi Carl,
Thank you so much for your wonderful feedback ⭐ We’re delighted to hear that you had a great experience with us and that our communication met your expectations. Knowing that everything went smoothly truly means a lot to our team.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
The staff were incredibly kind and…
The staff were incredibly kind and patient. The interaction was excellent. The meat was both delicious and offered great value. Everything was packed with care and arrived quickly.
23 december 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Jayne,
Thank you so much for your lovely feedback 💛 We’re really happy to hear that our team made your experience a positive one and that you enjoyed the quality and value of the meat. Knowing everything arrived quickly and was packed with care truly means a lot to us.
Thank you for your kind words and support 🌿😊 We look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
AMAZING customer service
DHL falsely claimed they couldn’t access my address even though I live in a house with no front gate I guess the driver wanted an early night on Saturday
As I was home and tracking the order (fresh meat)
I emailed Bakkali customer service they helped me and offered a FREE FRESH DELIVERY even though it cost over £100 ! yes please!
Wow what a customer service 5 starts
I’ll definitely be ordering from there again
They didn’t even ask me to leave a review
Don’t hesitate to order from those guys you’r in a safe hands
Thanks again Bakkali team ⭐️⭐️⭐️⭐️⭐️
15 december 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Abed,
Thank you so much for taking the time to share this amazing feedback 🌟 We’re really grateful for your kind words and are glad we could step in and support you when things didn’t go as planned.
Looking after our customers — especially when it comes to fresh orders — is something we take very seriously, and we’re happy we could arrange a solution that worked for you. Your trust and support truly mean a lot to the whole team.
Thank you for choosing Bakkali and for recommending us — we look forward to serving you again very soon 😊
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Great value for hard to find products
Good value for money for exquisite products not found anywhere else, will buy again. Plus the delivery service works like a charm, there were regular updates between order and delivery as well. Well done one getting the experience right 👍
5 december 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi there,
Thank you so much for your lovely feedback 💛 We’re really glad to hear that you enjoyed the value and range of our hard-to-find products, and that the delivery experience and updates worked smoothly for you.
Your kind words truly mean a lot to us and encourage our team to keep improving and getting the experience right 🌿😊
We look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
I'm very happy with the service
I'm very happy with the service! Thank you for sending the frozen food safely. I really appreciate the prompt response and fast delivery. The staff were very friendly and kind. The items were well packaged and kept at a good temperature upon arrival.
Highly recommend.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Lily,
Thank you so much for your lovely feedback 💛 We’re really pleased to hear that your order arrived safely, well packaged, and at the right temperature, and that our team and delivery met your expectations.
Your kind words truly mean a lot to us and motivate our team to keep providing the best possible service 🌿😊
Thank you for your recommendation — we look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali
Quick delivery and everything is packed…
Quick delivery and everything is packed so well mashallah, I can’t believe how fresh the vegetables are. Shukran, I will definitely be ordering again 😊.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Yasmin,
Thank you so much for your lovely feedback 💛 We’re really glad to hear everything arrived fresh and well packed — that means a lot to us! Shukran for your kind words and support 🌿😊 We look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Great Produce
I ordered a range of products for a weekend delivery last week, including several larger glass jars. Everything arrived on time and in excellent condition, with no broken glass or leaks.
17 september 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Andrew,
Thank you so much for your kind review 🌟 We’re delighted to hear everything arrived safely and in perfect condition — especially the glass jars! It’s great to know you were happy with both the timing and quality of your delivery. We truly appreciate your support and look forward to serving you again soon 🙌.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
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