Texted me to ask about a substitution, replied without issue. Then the next day had a email sent saying now *multiple* items will be missing from my order despite me putting a note specifically asking... Toon meer
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Lees wat reviewers zeggen
We received our order and we had a complaint regarding the order. The Bakkali customer service team took an action and issuing us with a full replacement order with no extra charges. Very good service... Toon meer
I was given a full refund for a shipment of asparagus which wasn’t up to scratch and received a very kind email immediately. Fantastic customer service made it very easy to reorder a box of vegetables... Toon meer
In my honest opinion this has to be the top online meat provider I have ever come across? Lamb beef chicken all fresh perfectly presented and packaged in a sturdy cool box to keep things as fresh as p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.
Contactgegevens
5 Brayford Square, E1 0SG, London, Verenigd Koninkrijk
- 07361587726
- ishan@bakkali.app
- bakkali.app
4,4
Uitstekend
435 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Good home delivery food supermarkets…
Good home delivery food supermarkets for halal or otherwise
28 juli 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Christopher,
Thank you for your kind words 🌟 We’re so glad you value our service and look forward to serving you again soon!
Warm regards,
Aya – Customer Service Team @Bakkali ✨
So impressed
So impressed - food arrived brilliantly fresh and packaged really well. Will definitely be ordering from them again
9 september 2025
Review zonder uitnodiging
Antwoord van Bakkali
Dear Sophie,
Thank you so much for your kind words! 🌟 We’re delighted to hear that everything arrived fresh and well packaged. It means a lot to us to know you had a great experience, and we can’t wait to serve you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali
Antwoord van Bakkali
Dear Nader,
We really appreciate your lovely feedback! 🥰 It’s wonderful to know you were happy with both the service and the freshness of our food. Your support keeps us motivated to always do better.
Warm regards,
Aya
Customer Service Team @Bakkali
The delivery was prompt.
The delivery was prompt.
No delays.
Good news as we were holding a community event the next day.
27 augustus 2025
Antwoord van Bakkali
Dear Miriam,
Thank you so much for sharing your experience! We’re so glad your order arrived promptly and in time for your community event — that makes us very happy to hear. 🙏 We hope everything went well on the day, and we’d be honoured to serve you again in the future.
Warm regards,
Aya
Customer Service Team @Bakkali
Highly Recommended
Excellent grocery options, good offers and delivery in time. Very friendly and cooperative customer services team. The reward program is really good. Website is user friendly and easy to navigate. I highly recommend this Bakkali.
12 juli 2025
Review zonder uitnodiging
Antwoord van Bakkali
Dear Esraa,
Thank you so much for your thoughtful review! 🌟 We’re delighted to know you enjoyed our grocery options, offers, and delivery service. It makes us very proud to hear that our customer service team and loyalty program made a positive impact on your experience. Your recommendation means the world to us.
Warm regards,
Aya
Customer Service Team @Bakkali
Antwoord van Bakkali
Dear Virginia,
We truly appreciate your kind words! 🥰 We’re so glad our customer service stood out for you, and feedback like yours inspires us to keep delivering the best possible experience for our customers.
Warm regards,
Aya
Customer Service Team @Bakkali
Great experience packaging was great…
Great experience packaging was great accurate and timely delivery.
27 augustus 2025
Antwoord van Bakkali
Thank you so much, Muhammad, for your kind words! 🌟
We’re delighted to hear that you had a great experience with our packaging and timely delivery. Your feedback means a lot to us, and we look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Great costumer service
27 augustus 2025
Antwoord van Bakkali
Thank you so much, Antonio! 🌟
We’re really happy to hear you had a great experience with our customer service. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Comprare I prodotti sono validi
Io mi ci trovo benissimo hanno solo un piccolo problema il corriere per le consegne insieme a DPD EVRI fanno schifo
26 augustus 2025
Antwoord van Bakkali
Ciao Massimo,
Grazie mille per le belle parole sui nostri prodotti – siamo felici che tu li trovi validi e di qualità.
Ci dispiace molto leggere della tua esperienza con DPD. Purtroppo a volte possono verificarsi problemi con i corrieri, ma comprendiamo perfettamente la tua frustrazione. Ti assicuriamo che stiamo continuamente valutando i nostri partner logistici per migliorare il servizio e garantire consegne più affidabili.
Il tuo feedback è molto importante per noi e lo terremo in considerazione per offrirti un’esperienza sempre migliore.
Grazie ancora per la fiducia,
— Aya
— Il Team Bakkali
So well packaged
So well packaged! And you can choose delivery date.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Bakkali
Thank you so much, Zara! 💚
We’re delighted to hear that you were happy with the packaging and found the delivery options convenient. Your feedback means a lot to us, and we look forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali ✨
5 stars
I love to buy from Bakkali, is a very good shop and I find all I need, fresh and transport is good. Thank you guys
12 augustus 2025
Review zonder uitnodiging
Antwoord van Bakkali
Dear Gabby,
Thank you so much for your kind words and 5-star review 🌟! We’re so glad you find everything you need with us and that the freshness and delivery met your expectations . Your support means a lot, and we look forward to serving you again soon 🙌.
Warm regards,
Aya
Customer Service Team @Bakkali ✨
Great
Very nice people extremely patient.
Great interaction.
Great value and tasty meat
Carefully packed and fast delivered.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Bakkali
Dear Barojos,
We truly appreciate your lovely feedback 💚. It’s wonderful to hear that you enjoyed the interaction, value, and taste of our meat . Knowing that the packing and delivery worked out so well makes us really happy ✨.
Thank you for trusting us — we can’t wait to welcome you back soon.
Warm regards,
Aya
Customer Service Team @Bakkali
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I’ve placed over 7 orders with Bakkali now, and they’ve been consistently excellent every time. Their customer service is outstanding. On the rare occasion there’s a small issue, it’s resolved quickly and professionally. That said, I’ve hardly ever had a problem because everything runs so smoothly!
They offer a fantastic variety of high-quality Middle Eastern products, and their Ayran is a firm favourite in our household. The fresh produce is exceptional, genuinely fresher than anything I’ve bought from major supermarkets.
I’ve recommended Bakkali to friends, family, and colleagues, and will continue to do so. A truly reliable and top-notch service!
5 Stars 🌟 all day long from me!
1 augustus 2025
Review zonder uitnodiging
Antwoord van Bakkali
Dear Jen,
Wow — thank you so much for this amazing review 🌟🌟🌟! We’re thrilled to hear that your experience with us has been consistently excellent and that our Middle Eastern products and fresh produce have become favourites in your home.
Your kind words about our service and reliability mean the world to us 🙏, and we’re so grateful for your trust and for recommending us to your friends and family 💚.
We look forward to continuing to serve you with the same quality and care every time .
With gratitude,
Aya
Customer Service Team @Bakkali 🌸
A disappointmenting first and last experience. Good customer service though
Edit :
The customer service was quick to reach out apologised and sent a replacement and a complimentary chicken cut. Can't fault their customer service so 5 stars for that.
First time ordered from them after being exclusively with Tariq Halal for a long time and sure enough turns out to be a disappointment. Asked for 2 whole chickens to be cut into 8 pieces and be without skin but bakkali decided to save their precious time and sent whole chickens with skin. The online order clearly states that and their delivery confirmation email also points the same but somehow they decided to cause inconvenience in trying to save their own time.
1 augustus 2025
Review zonder uitnodiging
My go to app for halal meats
25 juli 2025
Antwoord van Bakkali
Dear Badr,
Thank you so much for your wonderful review 🌟! We’re delighted to be your go-to app for halal meats . Your trust means a lot to us, and we’ll keep working hard to make sure every experience with Bakkali is smooth and reliable 🙌.
We look forward to serving you again soon ✨.
With gratitude,
Aya
Customer Service Team @Bakkali
Recommended
I ordered two types of groceries one delivered and the other failed to appear and was refunded. No explanation and when I asked for the item to be sent was told NO as it is too late the refund was issued. No apology. When I ordered I had every intention of buying again from them as I liked the story of how they started but now I have no intention to order from them again.
Update: 23/8/25
Since I wrote my review Bakkali phoned me and offered sincere apology for the mishap. They offered to send the missing item for free. I accepted their apology, turned down the kind offer and intend to continue shopping with them. I have been impressed by how they dealt with the issue in such a sincere and personal manner. The item I received was of highest quality. I wish them every success
25 juli 2025
Antwoord van Bakkali
Dear Onsy,
Thank you so much for updating your review and for your kind words 🌟. We’re truly grateful for your understanding and for giving us the opportunity to make things right. It means a lot to know that our approach and sincerity were appreciated 🙏.
We’ll continue working hard to deliver the quality and care you deserve , and we look forward to serving you again soon.
With gratitude,
Aya
Customer Service Team @Bakkali
Thanks for the wonderful experience
Thanks for the wonderful experience
25 juli 2025
Review zonder uitnodiging
Antwoord van Bakkali
Dear Ayo,
Thank you so much for your kind words 🌟! We’re delighted to know you had a wonderful experience with us 🙌. Your support means a lot, and we look forward to welcoming you back soon.
With gratitude,
Aya
Customer Service Team @Bakkali
It’s such a shame as the quality is…
It’s such a shame as the quality is most of the time really good. I have ordered multiple times over the last year and they always seem to get something wrong, I know no one is perfect but the fine detail is what makes a business stand out.
I find items are missing and I am having to chase them. When they run out of items the don’t give back the correct refund so yet again I’m chasing them.
Again I will say the quality is good and their response is good also but as a customer I shouldn’t have to chase every time I place an order as something has been missed by your team.
24 juli 2025
Review zonder uitnodiging
Antwoord van Bakkali
Thank you so much, Sami, for sharing your feedback and for being a valued customer. 💚 We’ve reached out to better understand what went wrong and how we can improve. Please let us know the details — we truly appreciate your input and will work hard to make your next experience smoother.
With gratitude,
Aya
Customer Service Team @Bakkali
TAKE CARE, Spoiled food
I placed an order for about 120 pounds. It consisted of cheese, juices, bread, meat, chicken...
Seriously, I was surprised to find that the liver and kidneys were rotten, their color was almost black, and their smell was very bad. I even took the garbage bag out of the house the same day because of the strong smell. I just want to warn customers. Seriously, if I had time, I would have filed a complaint at FSA and environmental health council. And I would have followed up until action taken against this seller. I am sure that it is not a coincidence, and that he has other rotten products. Shame on you for selling rotten food. Unfortunately, the site does not support attaching images for customers to view.
.................................................................................
Update:
I was contacted by customer service. They asked me about the issue in detail so they could determine which step in the process caused the problem. The conversation was nice and friendly. They explained that the meat products are handled and shipped by a third-party provider. I understood their explanation. They apologized and sent me a free replacement.
What stood out to me — and the reason I would change my review — is their excellent customer service. They truly care about customer satisfaction and kept following up via phone and email until the issue was resolved.
Thanks for the great customer service! Wishing you success and continued growth.
27 juni 2025
Antwoord van Bakkali
Hi Mohamed,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconvenience you encountered. We completely understand how disappointing it must have been to receive items in such condition — especially when it comes to fresh meat.
We’re truly sorry your order didn’t meet expectations. At Bakkali, we stand by our 100% Freshness Guarantee, and we take such incidents very seriously. To make up for this, we’ve already sent you a complimentary replacement order, as a gesture of goodwill and commitment to customer satisfaction.
We are currently investigating the incident across all areas, including packaging, meat quality, and courier delays, as we can see the order was delivered late — something that can directly impact the quality of perishable items.
We truly appreciate your feedback and hope to have the opportunity to serve you again — properly this time.
Warmest regards,
Aya
Customer Service Team @Bakkali
I ordered type of biscuits and I was…
I ordered type of biscuits and I was given different type which I didnot order and I spoke to customer service who advised will send the ordered one but given same .the person from customer service gave different name from the email .I have very sad and disappointed experience 😞
8 juli 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi M. Shahin,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your disappointment with this experience.
We want to clarify that the item originally ordered was a specific type of biscuit from a particular brand, and when that exact variety wasn’t available, our sourcing team sent a similar one from the same brand that included dates, as a temporary solution. When you reached out, we immediately offered either a refund or a replacement — and upon your preference, we sent a replacement at no cost.
We truly understand how important specific preferences are, especially when it comes to nostalgic or traditional products. That’s why, even after the replacement, we contacted several suppliers in an effort to locate the original version. While it’s currently unavailable due to it being an older type of biscuit, we have placed a sourcing request with our partners should it come back in stock.
Regarding your customer service experience, please note that we have multiple team members assisting customers, which may explain the name difference you mentioned.
We’re truly sorry this didn’t go as smoothly as we hoped and appreciate your patience as we continue working hard to meet your expectations.
Warmest regards,
Aya
Customer Service Team @Bakkali
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