Texted me to ask about a substitution, replied without issue. Then the next day had a email sent saying now *multiple* items will be missing from my order despite me putting a note specifically asking... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We received our order and we had a complaint regarding the order. The Bakkali customer service team took an action and issuing us with a full replacement order with no extra charges. Very good service... Toon meer
I was given a full refund for a shipment of asparagus which wasn’t up to scratch and received a very kind email immediately. Fantastic customer service made it very easy to reorder a box of vegetables... Toon meer
In my honest opinion this has to be the top online meat provider I have ever come across? Lamb beef chicken all fresh perfectly presented and packaged in a sturdy cool box to keep things as fresh as p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.
Contactgegevens
5 Brayford Square, E1 0SG, London, Verenigd Koninkrijk
- 07361587726
- ishan@bakkali.app
- bakkali.app
4,4
Uitstekend
435 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered my vegetables from them and…
I ordered my vegetables from them and they were very fresh and the packaging was great and they delivered on time as per the time they gave and I am very happy with them. My experience has been very good.
25 april 2025
Antwoord van Bakkali
Hi Sahrish 😊
Thank you for the lovely review! We’re so pleased to hear your veggies arrived fresh and on time 🥬⏱️
We’re always here to make sure your experience stays this smooth!
Best regards,
Aya
Customer Service Team @Bakkali
Fresh meat and no compromise on on quality
Fresh meat and no compromise on quality. Very well packed.
25 april 2025
Antwoord van Bakkali
Hi Arshad!
Thank you for the kind words 😊 We're thrilled you appreciated the freshness and packaging – we don’t compromise on quality! 🥩✨
We hope to see you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali
Items were fresh and nicely packaged
Items were fresh and nicely packaged. Reasonably priced and delivered on time.
24 april 2025
Antwoord van Bakkali
Hi Patricia 👋
Thank you so much for your lovely feedback! We're glad everything was fresh, well-packaged, and on time 🛒📦
Your satisfaction means the world to us 💚
Best wishes,
Aya
Customer Service Team @Bakkali
Fantastic service from Bakkali
Fantastic service from Bakkali - especially Ishan, even on a small order such as mine was.
Ishan contacted me throughout and answered my initial questions clearly & thoroughly. Excellent.
Package arrived ahead of advertised time, and was very well wrapped & secure.
14 april 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Kevin,
Thank you so much for the thoughtful feedback! 🌟 We're so glad to hear Ishan was able to assist you clearly and thoroughly — we’ll be sure to pass on your kind words 🙌
We’re also happy the package arrived earlier than expected and in great condition. Your support means a lot!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
I had previously ordered from them and…
I had previously ordered from them and received an email saying the meat would arrive the next day. The following day, I got a message saying it was delivered, but the postal carrier emailed us saying they would bring it a few days later. When we finally received the package—six days later—the meat had spoiled. There was no label or indication on the packaging that it contained perishable items. We emailed the company but never received a response. Very disappointed with the lack of proper labeling and customer service.
Update 25/04/2025
After my initial review, Bakkali reached out and apologised for the issue. They processed a full refund and also sent a replacement order free of charge under their Freshness Guarantee. I appreciate the way they handled the situation and their prompt response once they were aware of the problem. It’s good to see a company take responsibility and make things right.
14 april 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Mahsa,
I'm really sorry to hear about your experience with us. I completely understand your disappointment, especially with the delay and the condition in which your order arrived — that’s absolutely not the experience we want for our customers.
Please know that under our 100% Freshness Guarantee, you're entitled to a full refund for your order. I'd really appreciate a chance to resolve this for you. Could you please get in touch with us at hello@bakkali.app or call/text us on +44 7361 587726 with your order details?
Unfortunately, I wasn’t able to locate an order under your name in our system, but once we have your details, we’ll look into this right away and make things right.
Apologies again for the inconvenience, and I look forward to hearing from you soon.
Best wishes,
Aya
Customer Service Team @Bakkali
Antwoord van Bakkali
Hi Tanzeela,
Thank you so much! 🌟 We're really glad you were happy with the quality and our service. If there's ever anything you need, our team is always here to help 😊
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Great product and excellent service.
25 maart 2025
Antwoord van Bakkali
Hi Marie,
Thanks a ton for your kind words! 💚 We're thrilled to know you appreciated both the product and our customer service. We're here whenever you need us! 🙌
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Overall Excellent but need to add a high quality choices of fresh savoury and sweet Arabic pastry .
Excellent customer service, nice food, packed with care abd love . Reasonable, however; not wide enough variety of choices particularly with fresh Arabic pastry both sweet and/or savoury. I hope you look into this as soon as possible because it will definitely take you to another level in terms of meeting your customers demands and expanding your customer base . Hope this makes sense. All the best .
25 maart 2025
Antwoord van Bakkali
Hi Elaine,
Thank you so much for your thoughtful feedback and kind words 💛 We're really glad to hear you enjoyed the service and quality! You're absolutely right — expanding our range of Arabic pastries is something we’re actively working on 🥮🥟 Your input means a lot and helps us grow in the right direction.
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Hello I am very happy for your service…
Hello I am very happy for your service your service is amazing thank you
25 maart 2025
Antwoord van Bakkali
Hi Javid,
Thank you so much for your kind words! 😊 We're really glad to hear you're happy with our service — it means a lot to us.
If there's anything else we can do to earn that extra ⭐ and make your experience even better, we'd love to hear from you! 💬
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Antwoord van Bakkali
Hi Englina,
Thank you for your kind review! 🙏 We're so glad you found the experience professional — that means a lot to us.
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Good quality products at a good price…
Good quality products at a good price and a fast delivery
25 maart 2025
Antwoord van Bakkali
Hi Michael,
Thank you for the great feedback! 🙌 We’re happy to hear you were pleased with the quality and speed of delivery.
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Recently placed an order for chichen…
Recently placed an order for chichen and other items quality is really good definitely will be ordering again
25 maart 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Azz,
Thank you so much for your kind words! 🐔😊 We're thrilled to hear that you were happy with the quality of the chicken and your other items.
Looking forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Authentic Turkish-Lebanese Delights Delivered Fresh from Bakkali Shop!
I recently placed an order with Bakkali Shop, a Turkish-Lebanese store, and I must say, it was an excellent experience from start to finish.
I ordered a selection of items including Lavash, Khubz, pomegranate syrup, molasses, cheese, falafel, rose water, and olive oil. Everything arrived fresh, well-packaged, and in perfect condition. The quality of the products truly stood out—especially the olive oil, which had a rich, authentic flavour, and the pomegranate molasses that added a delicious depth to my cooking. The falafel was perfectly spiced, and the cheeses were fresh and full of flavour.
What impressed me most was the authenticity of the items. It felt like a little taste of the Middle East delivered right to me. The rose water had a delicate aroma, ideal for desserts and drinks. Delivery was timely, and their customer service was polite and helpful throughout.
I highly recommend Bakkali Shop for anyone looking for authentic Turkish and Lebanese ingredients.
Don't forget their exotic fruit range that will be my next shop in Sha Allah.I will definitely be ordering again soon!
18 maart 2025
Antwoord van Bakkali
Hi Uzma,
Thank you so much for your thoughtful and heartwarming feedback! 🌿🫒 We're truly touched by your kind words and thrilled that you enjoyed the variety and authenticity of our products.
We can't wait to welcome you back for that exotic fruit haul! 😄
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Great shop
Love this shop. Ordered for delivery twice, never have issue, all products were good and fast shipping too.
Highly recommend!
7 maart 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Leni,
Thank you so much for your kind words and continued trust! We're delighted to hear your experience with us has been smooth and reliable. Your support means everything to us 🙏🏼
Looking forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Great customer service and products at good prices
Great customer service and products. I was very happy to find many products are great prices, and was particularly delighted to find Palestinian products. Also, all the fresh food that I ordered was really good condition - nothing I wouldn't have chosen myself in person. Quick and free shipping as promised - slight hiccup in that I was provided a tracking number that didn't work, but customer services (who returned my call in a short amount of time) investigated promptly. Only other issue was I got swapped red peppers instead of the red pears I ordered, but again, customer services promptly refunded me.
15 februari 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Matthew,
Thank you so much for your thoughtful and detailed review! 🌟 We’re truly happy to hear that you enjoyed the selection—especially the Palestinian products—and that our team was able to assist you promptly.
We’re sorry again for the small hiccups with the tracking and the swapped items, and we appreciate your understanding. Your support means a lot to us!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Fast delivery and good service
Fast delivery and good service and communication. One of my items was out of stock and a refund was quickly actioned
24 februari 2025
Antwoord van Bakkali
Hi Glenn,
Thank you for your kind review! 😊 We're really glad to hear our service and refund process met your expectations.
Looking forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Everything was great as purchased
Everything was great as purchased
Only one issue, I didn’t notified that the order shipped or even delivered
24 februari 2025
Antwoord van Bakkali
Hi Kareem,
Thank you for your feedback and for your kind words! 🌟 We’re happy everything arrived as expected.
We’re sorry about the lack of shipping notifications—this shouldn’t have happened and we’re looking into it to improve the experience moving forward.
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Very easy smooth transaction from order…
Very easy smooth transaction from order to delivery less postage than others
26 februari 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Louisa,
Thank you so much for your kind feedback! 😊 We're thrilled to hear your experience from order to delivery was smooth and cost-effective.
Looking forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
will order again
The vegetables i ordered were all fresh and delicious. Meats and the other things i ordered were also nicely packed and fresh. delivery was on time. will shop again
22 februari 2025
Review zonder uitnodiging
Antwoord van Bakkali
Hi Oguz,
Thank you for the wonderful review! 🌿🥩 We're so pleased to hear everything arrived fresh and on time.
We truly appreciate your support and can’t wait to serve you again!
Warm regards,
Aya
Customer Service Team @Bakkali 🛒✨
Thanks guys never disappoint excellent…
Thanks guys never disappoint excellent service the foods are of a high standard easy to buy Halal food in bulk at unbeatable prices.
Just place an order and it’s at your door in no time.
Can’t thank this company enough.
18 februari 2025
Review zonder uitnodiging
Antwoord van Bakkali
Thanks so much for the review Louis!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.