Texted me to ask about a substitution, replied without issue. Then the next day had a email sent saying now *multiple* items will be missing from my order despite me putting a note specifically asking... Toon meer
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Lees wat reviewers zeggen
We received our order and we had a complaint regarding the order. The Bakkali customer service team took an action and issuing us with a full replacement order with no extra charges. Very good service... Toon meer
I was given a full refund for a shipment of asparagus which wasn’t up to scratch and received a very kind email immediately. Fantastic customer service made it very easy to reorder a box of vegetables... Toon meer
In my honest opinion this has to be the top online meat provider I have ever come across? Lamb beef chicken all fresh perfectly presented and packaged in a sturdy cool box to keep things as fresh as p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.
Contactgegevens
5 Brayford Square, E1 0SG, London, Verenigd Koninkrijk
- 07361587726
- ishan@bakkali.app
- bakkali.app
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bakkali; above and beyond
Bakkali when above and beyond. I made a mistake in my purchase. Yet, this company not only corrected my mistake, but also delivered the product without issue. It's this kind of dedication, that makes supporting smaller businesses so important, and they certainly deserve a five-star rating.

Antwoord van Bakkali
Genuine people with great produce and…
Genuine people with great produce and service

Antwoord van Bakkali
Great experience
Excellent and prompt communication in response to my queries.
Very reasonable prices for foods not available commonly in general groceries/supermarkets which could easily have been hiked up in other outlets.
Prompt delivery with ongoing tracking and updates along the way.
Packaging of the food excellent and done with care to preserve quality and freshness.
Free delivery for spending £30 and over.
Co-founders'zeal to provide an excellent service very evident, as well as their passion for their business and the respect and care for the customers they are eager to serve and please.
Will definitely be ordering again.

Antwoord van Bakkali
Very informative good quality meat
Very informative good quality meat, very friendly will use again

Antwoord van Bakkali
The website was easy to use.
The website was easy to use. A selection of food I can't get locally. A generally good experience

Antwoord van Bakkali
Will not order from them again
Will not order from them again

Antwoord van Bakkali
Very efficient company
Very efficient company, friendly staff, good response to problem solving. Will definitely buy from this company again. Clear website experience, good value and very pleased.

Antwoord van Bakkali
Everything as ordered though delivery…
Everything as ordered though delivery was delayed.

Antwoord van Bakkali

Antwoord van Bakkali
Excellent as usual
Very good products together with excellent service and always replying to queries to my occasional queries
Very rarely an error may happen but these are immediately rectified.

Antwoord van Bakkali
Delivered on time
Delivered on time, very pleased with all the products and at a good price. Would recommend.

Antwoord van Bakkali
Great service and excellent website
Great service and excellent website. Items were delivered exactly on time.

Antwoord van Bakkali
Will use again
Everything wanted arrived in perfect condition, and as ordered despite there being a slight delay with the delivery. This was not the fault of Bakkali in the slightest but a DPD carrier problem. Bakkali couldn't have been more helpful.

Antwoord van Bakkali
fresh produce and quick delivery
found this company when looking for a specific item
website very easy to navigate
well pleased with my purchases

Antwoord van Bakkali
Fresh produce and fast delivery
Fresh produce and fast delivery. Item packed well and arrived on time. Good communication. Pleasure to order any fresh produce and groceries.

Antwoord van Bakkali
Great company and excellent customer…
Great company and excellent customer service. Fair and responsive. Great products and you can find all the delicatessen and types of food you would need.

Antwoord van Bakkali
Excellent place to shop.
Good variety and choice of good brands and make of food products. Seems products are priced fairly and cheaper than other online shops. Free delivery for orders over £30 is a very good and convenient offer. The delivery was superfast with excellent communication and updates. The delivery slot was precise within one hour.
Well done Bakkali team.

Antwoord van Bakkali
Best Experience
I feel fortunate that we finally have Bakkali for online grocery shopping. It has solved all my problems of traveling to find Asian items and halal meat. This was my first time placing an order, and the items arrived in wonderful packaging, which truly impressed me. Plus, delivery is free for orders over £30. The fruits and vegetables are of the best quality and incredibly fresh. I’ll be using this service regularly and can’t recommend Bakkali enough!

Antwoord van Bakkali
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