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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Texted me to ask about a substitution, replied without issue. Then the next day had a email sent saying now *multiple* items will be missing from my order despite me putting a note specifically asking... Toon meer

Beoordeeld met 5 van de 5 sterren

We received our order and we had a complaint regarding the order. The Bakkali customer service team took an action and issuing us with a full replacement order with no extra charges. Very good service... Toon meer

Beoordeeld met 5 van de 5 sterren

I was given a full refund for a shipment of asparagus which wasn’t up to scratch and received a very kind email immediately. Fantastic customer service made it very easy to reorder a box of vegetables... Toon meer

Beoordeeld met 5 van de 5 sterren

In my honest opinion this has to be the top online meat provider I have ever come across? Lamb beef chicken all fresh perfectly presented and packaged in a sturdy cool box to keep things as fresh as p... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Boodschappenbezorgdienst
  2. Aziatische toko
  3. Groentesupermarkt
  4. Indiase kruidenierswinkel
  5. Kruidenier

Geschreven door het bedrijf

Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

435 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 22% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(435)

39 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I've put my 1st order in and it all…

I've put my 1st order in and it all went smoothly. Nicely packed and came very quickly. I've not used the spices as yet but I will definitely use them again.

15 januari 2025
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review!

Beoordeeld met 5 van de 5 sterren

Excellence

Finally, a company selling beverages in the UK that don't give me migraines! Excellent service from these guys and very reasonable prices, keep up the good work

15 januari 2025
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review Luke!

Beoordeeld met 5 van de 5 sterren

Flatbreads

Was looking for fresh flatbreads came across this site bakkali, found what I wanted to try great price and size so purchased the chosen breads
Great size great taste will definitely buy again

9 januari 2025
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review Tim!

Beoordeeld met 5 van de 5 sterren

Excellent quality meat reasonably…

Excellent quality meat reasonably priced delivered well and fresh and one date I was told great first delivery

10 januari 2025
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thank you so much for the review Chris!

Beoordeeld met 4 van de 5 sterren

Good products

Good products (one of the best pineapple we ordered but some of the other fruits didn't have a long shelf life) delivery was on time.

3 januari 2025
Logo Bakkali

Antwoord van Bakkali

Thanks for the review! I'm really sorry to hear that some of the other fruits didn't have a long shelf life. If they weren't up to standard, they may qualify for a refund with our 100% Freshness Guarantee, so please do get in touch if you would like any help. Thanks! Ishan

Beoordeeld met 5 van de 5 sterren

very good

-good quality products
-excellent customer service
-the butcher product like beef and chicken leg is clean,cheap and they can customise which is good

10 januari 2025
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review!

Beoordeeld met 5 van de 5 sterren

Nice people

Nice people, responsible and great customer service. Thanks!

9 januari 2025
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review!

Beoordeeld met 1 van de 5 sterren

Comunication is something need to be …

Comunication is something need to be learned by this company

2 januari 2025
Logo Bakkali

Antwoord van Bakkali

Hi Paolo, I'm really sorry to hear about your experience with us. Would you be able to get in touch with us at hello@bakkali.app? I am happy to personally help you with any outstanding issues with your order. Apologies once again and best wishes, Ishan

Beoordeeld met 1 van de 5 sterren

Part of the order not received

Part of the order not received
Other part was not available and o only knew a day before the delivery and there was no option for substitute and a refund issued
Emailed about the problem no one came back to me

2 januari 2025
Logo Bakkali

Antwoord van Bakkali

Hi Asmaa, I'm really sorry to hear that you've only received part of your order. You are certainly entitled to a refund for any missing items on your order, so I will investigate this issue with my team right away. It also seems like we haven't been receiving your emails? Would you please be able to get in touch with us at hello@bakkali.app so I can help you further. I will also get my team to contact you right away, just in case the emails are bouncing. Best wishes, Ishan

Beoordeeld met 5 van de 5 sterren

Bakkali Fresh Meat and Groceries Online

Genuinely the best online grocery and fresh meat online seller, prices are affordable, quality of there products they sale are excellent specially the meat, super fantastic packaging, delivery options always available and super fast delivery. Absolutely fantastic company, buy from them with confidence you will never regret. Any problem always sorted very quick with there fantastic customer services.

2 januari 2025
Logo Bakkali

Antwoord van Bakkali

Thank you so much for the review!

Beoordeeld met 5 van de 5 sterren

Great experience and had exactly what I…

Great experience and had exactly what I needed! First time buying from Bakkali & couldn’t be happier! Quick shipping, fair price, & great customer service! Will be using them again.

30 december 2024
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review Bobby!

Beoordeeld met 5 van de 5 sterren

Love Bakkali

Love Bakkali, they are very helpful and genuinely down to earth. I buy from them regularly and plan on continuing to do so

1 december 2024
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thank you so much for the review Keith!

Beoordeeld met 5 van de 5 sterren

Excellent online grocery store

Excellent app online grocery store! Easy to navigate and order groceries.
Customer service is amazing. Thank you for being super helpful with my queries too! Would definitely order again.

29 december 2024
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thanks so much for the review Isha!

Beoordeeld met 5 van de 5 sterren

Wonderful store

What a gem of a store. My son wants Sucuk for his Christmas meal and I found Bakkali had just what i needed. Prices are very good. Ordering was easy and i was given choices of delivery days. I chose Christmas eve. The order arrived in excellent packaging including ice to keep the refrigerated items chilled. I was emailed throughout the process including tracking. I thoroughly recommend this store and look forward to ordering more in the future. Massive thanks to Ishan and Issam

24 december 2024
Review zonder uitnodiging
Logo Bakkali

Antwoord van Bakkali

Thank you so much for the review Mark

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