Dr. Hersheeta Khiani is a very professional and patient doctor who listened to my symptoms and gave me good advice and next steps. I'll start the treatment now and see if everything resolves quickly.... Toon meer
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Great service! I got an appointment within a few hours, and the doctor was fantastic: friendly, smiling, attentive, and she gave me really good advice. I received my prescription just a few minu... Toon meer
Researched medical online advisory services. BaliDoc got good reviews. Booked free 20 min appointment slot. Pre-consult questionnaire was quick and straitforward. Invite sent plus handy reminders on... Toon meer
Bedrijf heeft geantwoord
I was able to set up an online consultation in 20 minutes, which was really amazing. I had prescriptions from my home country and uploaded them to the system when asked. However, after the consultatio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Company Description Balidoc.com is Bali’s leading digital healthcare platform, founded in 2023 to provide reliable medical services for tourists, expats, and digital nomads. Our mission is simple: to make healthcare in Bali safe, accessible, and stress-free. Whether you need a doctor consultation, prescription, medical certificate, or referral to trusted local providers, Balidoc.com connects you instantly with qualified professionals. By combining modern telemedicine with the rich tradition of Balinese care, we ensure every patient receives fast, convenient, and culturally sensitive medical support. Our partnerships with Bali’s best clinics, hospitals, and pharmacies guarantee that you get quality healthcare whenever you need it. What Makes Us Unique Balidoc.com stands out as the only platform in Bali designed specifically for international visitors and long-term residents. We bring together advanced technology and local expertise to deliver accurate diagnoses, ethical care, and transparent pricing. Our values—trust, professionalism, and patient-first service—are at the heart of everything we do. With Balidoc.com, you don’t just get medical help—you gain peace of mind, knowing that high-quality healthcare is only a click away, wherever you are in Bali.
Contactgegevens
Verenigde Staten
- balidoc.com
4,7
Uitstekend
135 reviews
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Professional and courteous Doctor
Dr. Hersheeta Khiani is a very professional and patient doctor who listened to my symptoms and gave me good advice and next steps. I'll start the treatment now and see if everything resolves quickly. Thank you Doctor.
15 november 2026
Review zonder uitnodiging
5 star experience
From the 20 minute online visual consultation to the updates and tracking of my medication all delivered to my hotel within 90 minutes. Everything was was seamless. Communication was exceptional and very reasonable price . Can't recommend them enough
6 november 2026
Review zonder uitnodiging
Lovely consult with charming doctor…
Lovely consult with charming doctor inspiring cofidence.
Still awaiting outcome and finalisation.
6 november 2026
Review zonder uitnodiging
Simple online booking with good…
Simple online booking with good availability of times, prompt consultation and good review of all health issues as well as showing interest on my general wellbeing and interests
2 november 2026
Review zonder uitnodiging
AMAZING ⭐⭐⭐⭐⭐
Great service!
I got an appointment within a few hours, and the doctor was fantastic: friendly, smiling, attentive, and she gave me really good advice. I received my prescription just a few minutes after the consultation.
You can communicate with the team through WhatsApp. It’s fast, efficient, and an incredible service. Highly recommend!
31 oktober 2026
Review zonder uitnodiging
The doctor I had was exactly on time…
The doctor I had was exactly on time and spoke excellent English. She had a very good bedside manner.
28 oktober 2026
Review zonder uitnodiging
I needed a local prescription for a…
I needed a local prescription for a medication that is highly controlled in Indonesia. Rather than bring it with me with documentation and risk any problem at immigration I used Balidoc to actually get a local prescription and get my medication once I arrive in country.
I had a thorough medical history review with Dr. Hershey.
Be prepared to provide a list of your medications and diagnoses prior to your online consultation, so allow a little time to do that and upload your prescription's. Have your information as to where you will be staying as well. It was an easy process.
18 oktober 2026
Review zonder uitnodiging
This is the best service of the World.
This is the best service of the World.
I have never experienced such service before.
Many thanks for the Balidoc.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you so much for your wonderful review, Marius!
We're truly delighted to hear that you had such a great experience with BaliDoc. Your kind words mean a lot to our entire team, and knowing that we exceeded your expectations is incredibly rewarding.
We believe healthcare should be accessible, convenient, and genuinely caring, and it's wonderful to know we made a difference for you.
Thank you for trusting BaliDoc. We're always here whenever you need us!
Warm regards,
The BaliDoc Team
product arrived repacked without outer box and medical letter
very overpriced (30% above market average)
very high prescription fee for 5 min consultation
product arrived repacked without outer box or medical letter
12 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you for sharing your feedback. We're sorry to hear that your experience did not fully meet your expectations, and we'd like to clarify a few points.
Regarding pricing, BaliDoc is a healthcare platform that connects patients with licensed medical professionals and partner pharmacies. Our all-inclusive packages cover much more than the retail cost of medication, including medical consultations, prescription arrangements, medication sourcing, pharmacy coordination, delivery, documentation, and follow-up support. While your consultation was indeed brief in this particular case, the overall service involves considerably more work behind the scenes. This is why comparing our complete package price directly with retail pharmacy prices does not reflect the full scope of services provided.
Regarding the packaging, you requested a smaller quantity of medication than contained in the manufacturer's original box. Our partner pharmacy therefore dispensed the exact quantity requested separately. Following your feedback, we also arranged to send you the original box, although unfortunately we have not received confirmation from you whether it arrived.
Regarding the medical letter, we understand you are referring to the manufacturer's information leaflet normally included in the original medication box. This is separate from the official medical and prescription documentation, which was provided to you digitally. We appreciate that this distinction could have been communicated more clearly.
Most importantly, when you expressed your disappointment, our team made several attempts to reach out and find a satisfactory solution. Although the requested medication and quantity had been supplied, we genuinely wanted to go further to make things right. Unfortunately, despite our efforts, we were unable to reach a resolution together.
At BaliDoc, we care deeply about the experience of every patient using our platform. We believe that good healthcare involves more than simply receiving medication. It also means access to appropriate medical guidance, safe and responsible dispensing through licensed partners, and reliable support throughout the process.
We appreciate your feedback and remain committed to improving our service and communication.
Warm regards,
The BaliDoc Team
Scam !!
Scam !!! Be careful !! Ozempic don’t need a prescription and the normal price is 150€ ! Don’t pay with the link they send you !!!
9 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Anaïs,
We're sorry to hear about your concerns, and we'd like to clarify a few important points about our service.
First, Ozempic is a prescription-only medication in Indonesia, as confirmed by the Indonesian Food and Drug Authority (BPOM). As a healthcare platform connecting patients with licensed medical professionals and trusted pharmacy partners, we take these regulations and patient safety seriously. We also encourage patients to seek proper medical guidance and ongoing monitoring when using medications like Ozempic, as appropriate prescribing, dosage adjustments, and follow-up care are important for safe and effective treatment.
Regarding pricing, BaliDoc is not simply a pharmacy selling medication. Our initial consultation with an English-speaking doctor is completely free. Our medication delivery packages include prescription handling, sourcing authentic medication through our pharmacy partners, pharmacy coordination, delivery directly to your accommodation, and ongoing patient support and follow-up.
The quoted price therefore reflects the complete service, not just the retail cost of an Ozempic pen. We understand that medication may be available at different prices elsewhere, but our service is designed for patients who value professional medical guidance, convenience, and reliable support while abroad.
We also offer a prescription-only option, when medically appropriate, for patients who prefer to arrange their medication independently.
All prices are communicated before payment, with no obligation to proceed. We use established payment providers, and our team is happy to verify any payment link before payment is made.
We understand that our service may not be the right fit for everyone's budget, and we respect that. However, we want to reassure you and others reading this review that BaliDoc is a legitimate healthcare platform committed to facilitating safe, transparent, and professional medical care.
We would be happy to discuss your concerns directly and clarify any misunderstandings.
Kind regards,
The BaliDoc Team
A brilliant, uncomplicated service for all travellers
The whole process through BaliDoc could not have been easier. From the initial booking , telehealth appointment witn the GP and all arrangements after, flowed smoothly, uncomplicated and all staff were very helpful.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Bruce,
Thank you for your kind review! Uncomplicated is exactly what we aim for when someone needs care while travelling, so it's great to hear that the booking, the GP appointment and everything that followed went smoothly.
We'll pass your kind words on to the team members who helped you.
Safe travels, and we hope the rest of your trip is a healthy one.
Warm regards,
The BaliDoc Team
Really impressed
Really impressed with the service from Bali Doc. The whole process was done online, which was incredibly convenient as I could do everything from my hotel. I had a free consultation with Dr. Mona, who was punctual, professional and very helpful.
The medication had to be reviewed and approved by a psychiatrist, and this was completed free of charge before any payment was taken. Nothing was charged until the medication had been approved.
From the initial consultation to receiving my medication at the hotel, the entire process took less than 4 hours! Everything was very straightforward and efficient, especially compared with the hassle of seeing a doctor back home in the UK.
I was genuinely impressed with the service and would definitely recommend Bali Doc to other tourists.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Harris,
Thanks for sharing your experience. We're glad you could handle everything from your hotel and that each step was clear to you before anything was charged.
Dr. Mona will be pleased to read your feedback. Having everything sorted within the same afternoon is what we work towards, and it's good to know it made such a difference compared with arranging care back home.
Thank you for recommending us to fellow travellers!
Warm regards,
The BaliDoc Team
Medical help in Bali
Such an easy process to contact the doctor via telehealth.
Doctor listened and advised what medication my husband needed. They then sent me a link to organise the payment and delivery of the prescription to our resort, which arrived within 2 hrs.
Price worked out similar to Australian prices.
The service was outstanding. Can highly recommend this service.
Made easy using our Whatsapp
6 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Vicki,
We really appreciate you taking the time to write this. We're glad the consultation felt easy, that the delivery reached your resort within a couple of hours, and that WhatsApp made the whole process simple to manage.
It's also good to hear the pricing felt fair compared with home.
We hope you both enjoy the rest of your time in Bali!
Warm regards,
The BaliDoc Team
Easy to arrange
Easy to arrange, quick appointments and Doctor had good understanding of the issues.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Jill,
Short and to the point, and much appreciated! We work hard to keep appointments quick to arrange, and it's good to know you felt your doctor really understood what you needed.
If you need us again while you're in Bali, just send us a message.
Warm regards,
The BaliDoc Team
Client focussed
Quick in her respons. Clear in what they can do, but also in what they don't do. In fact they were very supportive. I would recommend them to anyone with a chronical deasease and permanent need of medication who wants to explore Indonesia
3 oktober 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Saskia,
We appreciate you mentioning both the quick response and the clear communication.
Being upfront about what we can and can't help with matters to us, even when the answer isn't the one a patient was hoping for.
If there's anything we could have done better to earn that fifth star, we'd welcome hearing from you through the contact details on balidoc.com.
Warm regards,
The BaliDoc Team
Thank you
On time, very thorough, caring and understanding and great advice. Very pleased with the service. Well done Dr Hersheeta. Thank you
30 september 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Peter,
What a lovely review to read. Being on time and taking the time to listen properly are things our doctors and company care a lot about.
We'll pass your thanks directly to your doctor, who will be glad to hear the advice was helpful.
Wishing you a healthy and enjoyable rest of your stay.
Warm regards,
The BaliDoc Team
Wonderful service
Wonderful service. Awesome doctor, that listens and is very patient and asks all the right questions. Everything was covered from the getgo and even had my medications delivered to my villas. Thank you BaliDoc!
26 september 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Grant,
Thanks so much! A doctor who listens and asks the right questions makes all the difference, and we're pleased everything was covered from the start, right through to the delivery to your villa.
We'll share your message with the doctor and the rest of the team.
Enjoy the rest of your time in Bali!
Warm regards,
The BaliDoc Team
The doctor was brilliant
The doctor was brilliant, she was very quick to respond and I could get an appointment in 30 minutes. She listened to my concerns and advices both things I could do to support healing as well as a combination of medication to treat. I checked with a doctor in the UK who said they would have prescribed in the same way. I am travelling around Bali so they arranged the medication to the next villa I was due to arrive at at a convenient time for me. They communicated throughout and were very professional. If anyone is poorly in Bali, I would recommend their services. The cost is fairly reasonable too for the medication.
26 september 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Hannah,
Thank you for such a detailed review, and for taking the extra step of checking with your doctor in the UK. It's reassuring to hear they would have advised the same. Our doctors follow internationally recognised clinical guidelines, so you get the same care you're used to at home, only faster. Half an hour from booking to consultation, and not a waiting room in sight!
We take the same care with your personal and medical information: it stays confidential and is only shared with those directly involved in your care, such as the pharmacy preparing your delivery.
We're glad you felt listened to and kept informed while travelling around the island. Happy and healthy travels!
Warm regards,
The BaliDoc Team
Excellent professional service
Excellent service and very professional thank you. Would highly recommend for Aussie visitors to Bali
24 september 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Mary,
It means a lot that you'd recommend us to fellow Aussies visiting Bali, and our team will be glad to hear the service felt professional from start to finish.
Wishing you a wonderful rest of your trip, or a smooth journey home if you've already headed back.
Warm regards,
The BaliDoc Team
All OK, but make sure your location is covered
I was able to set up an online consultation in 20 minutes, which was really amazing. I had prescriptions from my home country and uploaded them to the system when asked. However, after the consultation there was some disappointment regarding the price and delivery options. Eventually, I am happy and really grateful how Bali Docs handled my case. The meds got delivered to me the same day without any surcharge, but maybe they should not say they deliver all over Bali or warn that location makes a price difference. Still, if I am in need again, I will use Bali Docs for sure.
19 september 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Aneta,
Thank you for such honest feedback. We're glad the consultation was quick and that your medication arrived the same day.
We do offer island-wide, same-day delivery across Bali, and the delivery cost for your location is normally included in the full price we calculate upfront, because we aim for no financial surprises. Unfortunately, a hiccup on our side meant this wasn't calculated correctly in your case. That's why it was important to us to resolve it with you directly, and we're happy you appreciated the solution. Your suggestion about making this clearer from the start is a valuable one, and we use feedback like yours to keep optimising our services.
We'd be happy to help again whenever you need us.
Warm regards,
The BaliDoc Team
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