Dr. Hersheeta Khiani is a very professional and patient doctor who listened to my symptoms and gave me good advice and next steps. I'll start the treatment now and see if everything resolves quickly.... Toon meer
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Lees wat reviewers zeggen
Great service! I got an appointment within a few hours, and the doctor was fantastic: friendly, smiling, attentive, and she gave me really good advice. I received my prescription just a few minu... Toon meer
Researched medical online advisory services. BaliDoc got good reviews. Booked free 20 min appointment slot. Pre-consult questionnaire was quick and straitforward. Invite sent plus handy reminders on... Toon meer
Bedrijf heeft geantwoord
I was able to set up an online consultation in 20 minutes, which was really amazing. I had prescriptions from my home country and uploaded them to the system when asked. However, after the consultatio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Company Description Balidoc.com is Bali’s leading digital healthcare platform, founded in 2023 to provide reliable medical services for tourists, expats, and digital nomads. Our mission is simple: to make healthcare in Bali safe, accessible, and stress-free. Whether you need a doctor consultation, prescription, medical certificate, or referral to trusted local providers, Balidoc.com connects you instantly with qualified professionals. By combining modern telemedicine with the rich tradition of Balinese care, we ensure every patient receives fast, convenient, and culturally sensitive medical support. Our partnerships with Bali’s best clinics, hospitals, and pharmacies guarantee that you get quality healthcare whenever you need it. What Makes Us Unique Balidoc.com stands out as the only platform in Bali designed specifically for international visitors and long-term residents. We bring together advanced technology and local expertise to deliver accurate diagnoses, ethical care, and transparent pricing. Our values—trust, professionalism, and patient-first service—are at the heart of everything we do. With Balidoc.com, you don’t just get medical help—you gain peace of mind, knowing that high-quality healthcare is only a click away, wherever you are in Bali.
Contactgegevens
Verenigde Staten
- balidoc.com
4,7
Uitstekend
135 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Incredible service
Incredible service. From requesting a booking to having the medication in hand was 3 hours - unthinkable turnaround in my home country.
17 maart 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you for the great review, Jennifer! From booking to having medication in hand in just 3 hours — that's the BaliDoc experience we strive for. We understand how frustrating it can be to wait days for care in some places, so we've built our entire service around making medical support in Bali fast, accessible, and reliable for every traveller. We hope you're feeling well and that the rest of your time in Bali was wonderful.
Very helpful Doctor. Would use again if needed
I woke up at 6am feeling sick today and made an appointment for a video call from a Dr here in Bali for 8am.
The process was easy and the Dr was very upbeat, friendly and really helpful.
Would recommend this service. Thank you Dr Michael.
21 maart 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Stacey! Waking up feeling unwell and having a video call with a doctor booked and done before 8am — that's exactly what BaliDoc is here for. We're so glad Dr. Michael was able to help you feel better and at ease. We hope you made a speedy recovery and enjoyed the rest of your time in Bali. Thank you for the recommendation.
Terrible service
I scheduled an online consultation with the doctor and waited in the conference for 20 minutes… but no one ever showed up.
My time was completely wasted — deeply unprofessional and incredibly disappointing. I cannot recommend this at all.
18 maart 2026
Review zonder uitnodiging
Antwoord van Balidoc
Hi Vasilisa, thank you for your feedback, and we are truly sorry for this experience. We completely understand how frustrating it must have been to wait for your consultation and not have the doctor join. This is not the level of service we aim to provide, and situations like this are very rare for us.
As soon as we became aware of the issue, we tried reaching you via email and WhatsApp chat. We also called the number provided, which was picked up by your husband, as we were genuinely trying to reconnect and make things right for you as quickly as possible.
We would still very much like the opportunity to resolve this and support you properly. Please feel free to reach out to us directly, and we will prioritize your case and ensure you receive the care you expected.
Very professional and efficient
15 maart 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Billet. We really appreciate you taking the time to leave a review. We are glad the experience felt professional and efficient. Providing reliable medical care in Bali is something we take seriously.
Excellent service
9 maart 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Lee. We are happy to hear you had a good experience. We appreciate your support.
Antwoord van Balidoc
Thank you, Kieran. We are glad we could help and that your experience felt positive. Making it easy to access a doctor in Bali is something we care deeply about.
Dr K was prompt and organised my…
Dr Karina was prompt and organised my medication swiftly.
1 maart 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Dylan. We are really glad Dr Karina could help you quickly and get everything arranged without delay. Fast support and medication delivery in Bali is something we work hard to provide.
Antwoord van Balidoc
Thank you so much. We are really glad we could help you quickly. We appreciate your kind words.
What a fabulous service
What a fabulous service! Have a dental implant soon and was feeling extremely anxious. Took to Google to see if I could get medication prescribed and stumbled across this free 20 minute appointment so booked only 40 minutes before my chosen time. The Dr was understanding and went through a few questions. Sadly he could only recommend over the counter medication and sent me a list through whatsapp. Fabulous to be able to get a Dr's appointment so fast but also over the Internet.
20 februari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you for sharing this. We are really glad you reached out, especially when you were feeling anxious about your upcoming procedure. Being able to speak with a doctor online in Bali and get clear guidance can make things feel a lot more manageable. We are happy we could support you in that moment.
I found it great I have not used such a…
I found it great I have not used such a service before. I could be open and I'm sure if they can help they will. A great service sitting in doctors offices is never fun and it takes so much time.
Thank you.
16 februari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you so much, Fi. It truly means a lot that you gave our service a try, especially if it was your first time using something like this. Being able to speak openly with a doctor matters deeply to us. One of the things our service is trying to change is the experience of sitting anxiously in a doctor’s office and losing hours of your day. We are glad you felt supported and at ease. Thank you for trusting us.
Great!
Dr Karina was lovely.
Video call was seamless from first message to end of call.
Thank you x
13 februari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Mandy. We are so happy your call with Dr Karina felt smooth and easy from start to finish. Knowing the experience felt seamless makes us smile. We truly appreciate you taking the time to leave a review.
Everything was fantastic
Everything was fantastic. Great customer service from the booking team, quick and easy to make a booking, the doctor was exactly on time and she was really professional and lovely. This is a great service.
3 februari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you for your kind words, L Clarke. We are really pleased everything felt straightforward and professional, from booking through to the consultation. Our whole team puts a lot of care into making the process simple and supportive. We are grateful for your recommendation.
Excelences
29 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you very much! We appreciate your feedback.
WHY CHARGING IN US DOLLARS and FEE SO HIGH?
My general practicioner doctor wasn't much help to provide me with a prescription for a common medication that i'm running out and instead told me that I needed to get a consultation with a psychiatrist for USD 75 just to get a prescription. Was quite annoyed that Balidoc is charging IN US DOLLARS in Indonesia AND USD 75 is about 1,250,000 Rupiah which is a very high / huge amount in Indonesia for a simple consultation (only around 250,000 to 400,000 Rupiah MAX for locals). For an online service, it's a big rip off the fact that Balidoc is charging in US DOLLARS and such a HIGH FEE just for a consultation which DOES NOT even include prices for the drugs.
28 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you for sharing your experience.
For clarity, all patients at BaliDoc first receive a free initial online consultation with one of our general practitioners. In many cases, prescriptions can be issued directly at this stage.
In this situation, the medication involved falls under a regulated category in Indonesia that requires specialist oversight due to safety and interaction considerations. Under local medical regulations, this type of medication cannot be prescribed or renewed by a general practitioner, but is commonly prescribed after an online assessment by a licensed psychiatrist.
The psychiatrist consultation fee covers a fully compliant specialist evaluation in English, conducted entirely online, without the need to visit a clinic, wait in queues, or navigate the local healthcare system. Once a valid prescription is issued, we can also coordinate legal prescription handling and medication delivery directly to a hotel or villa, which many international travelers find especially helpful.
We display pricing in USD for transparency for international visitors; the full equivalent in Indonesian Rupiah is shown before payment. Medication costs are separate, as they depend on pharmacy pricing, dosage, and availability, and this is communicated in advance.
While we understand how stressful it can be to run low on medication while traveling, we cannot bypass medical safety standards or local regulations. Our role is to ensure care that is safe, appropriate, and legally valid in Indonesia.
We appreciate the feedback and hope this helps future travelers better understand how regulated prescriptions are handled in Bali.
Very easy process 👌
I was able to book a video consultation appointment within 10 mins.
Very straightforward and they can also deliver your medication to you if needed.
22 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Stacey. We’re glad the booking process was quick and straightforward, and that the consultation and delivery option worked well for you. We appreciate you taking the time to share your experience.
Consistent great service
This is my second time using Bali Doc. The Doctor is always on time for the appointment. Each time I've been able to clearly discuss my problem and be prescribed the necessary treatment. When I injured my back I was unable to ride my motorbike so I was able to get the medicine delivered.
21 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you for coming back to us and for sharing your experience. We take pride in making the process easy and reliable, from on-time appointments to clear communication, and we’re glad medication delivery helped when you needed it. We really appreciate your continued trust in BaliDoc.
Excellent competent and efficient
Excellent. Dr BINTANG was very professional. I would use them again.
20 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Susan, for your kind feedback. We’re glad to hear you had a professional and efficient experience with Dr. Bintang, and that everything was clear and straightforward. We appreciate your trust and would be happy to assist you again.
Very convenient service
Very convenient service. They will deliver to anywhere in Bali. I am staying on the East Coast - 2 hours away from the main locations - but they were still able to deliver prescribed medicine without any issues. Reasonably priced and professional.
17 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, GJ, for taking the time to share this. We’re really glad we could reach you on the East Coast and get everything delivered without hassle. Bali is spread out, and making sure people feel supported no matter where they’re staying is something we care deeply about. We appreciate your trust.
Excellent service
The call opened on time.
The doctor had excellent English.
The image was clear.
She asked good questions to ascertain my condition. She was clear in explaining what my ailment was and how to treat it. She listened and factored in the things I was telling her.
She was kind and friendly and even asked about the weather where I was on a small Indonesian island far away from Bali.
I was blown away by the service and will now use if I have another health issue when in Indonesia.
8 januari 2026
Review zonder uitnodiging
Antwoord van Balidoc
Thank you so much, Amelia, for such a thoughtful and detailed review. We’re truly happy to hear you felt listened to, well informed, and cared for throughout the consultation. Those small moments matter to us just as much as the medical care itself. We’ll be here whenever you need support again during your time in Indonesia.
Very convenient, reassuring and easy accessible.
This service is so convenient and well-organized. I was short on medication and very worried, but after a consultation with one of the doctors and submitting my medical history they could provide just what I needed, on the very same day! Would very much recommend.
24 december 2025
Review zonder uitnodiging
Antwoord van Balidoc
Thank you, Melissa. We know how worrying it can be to run short on medication, especially while traveling, so we’re really glad we could help quickly and ease that stress for you. Your recommendation means a lot, and we’re always here if you need us again.
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