baller.tv Reviews 86

POOR STREAMING
APPLICATION NOT USER FRIENDLY
UNABLE TO FIND COURTS NEEDED TO WATCH
SEARCH IMPOSSIBLE ON TABLET AND PHONE
UNABLE TO SET UP WHAT WANT AND THEN GO BACK AND GET SAVED SEARCH

HUGE WASTE OF MONEY!!!!!!

My review is a 0. DO NOT USE. I have notified the Attorney General in their state and hopefully an investigation and an arrest will be made. I have been waiting since the end of January 2025 for my son’s highlight reel from a tournament in Florida with NAL (I will be blaming them for hiring this 💩 company). A total scam. Have over a dozen emails giving me the runaround.

If I could give a zero I would. I purchased a highlights package back on Feb 17 and yes it’s March 27 and still no highlights. I have email and spoke with multiple people about the situation and every time it was give us a week to get it done. Then it was can you send a pic of the player. I did all that still no highlights. I asked for a refund, it was give me a week to get it completed and to please be patient. 🤔 my patience has ran dry and I don’t care to receive them anymore. Bad business and even worse excuses.

As a grandparent wanting to watch games from afar this is not worth the money they charge. Limited programming with sports not at a lot of games . Also I canceled my subscription for the reason above, well in advance of the time frame and they still charged my card at subscription renewal. I asked for them to refund me fully and yet they only want to give me half of a refund. they admitted it was an error on their part to charge my card yet feel they should keep half the money for subscription. Make it make sense !

The majority of set in a volleyball game was just absent, thought I could download a copy to see if it would be there, used a credit. The missing set wasn't there and asked for a refund. Got scripted and impersonal messages and eventually to saying I checked and the whole game is there here's the clip, obviously not looking at the game because it freezes for 30 mins. When I brought that up, he ignores and says i gave you a credit back. Zero professionalism, sub par EXPENSIVE product.

(09:16:42) (Rep Name)
After granting the request, giving me a bad review. Thank you!
(09:16:45) (Rep Name)
Thank you for contacting BallerTV Support. Enjoy the rest of the day!

DO NOT waste your money!! You pay for a subscription, and they do not live stream all games. They should let people know this information up front.

Grandparents purchased a subscription to follow grandchildren’s volleyball. Unfortunately, there have been multiple different tournaments where they are unable to receive any of the matches. Some of the times we who attended the matches were not able to find a Baller TV representative on site to help. We even called a phone number with no pickup or voicemail. Poor product.

I've been a subscriber for 3 years and every year the service deterioates. Today I missed 2 of my granddaughters games in the MadeHoops West Circuit. Last month I missed 2 games, same circuit. There is no accountability for live events. support will answer you, but nothing gets done. I'm done with them.

Can I give a -1 star instead? Multiple games only have recorded and the chat function is useless. They want the customer to jump thru hoops to try and get a refund. No wonder this company has a 1 star rating. This isn't rocket science BallerTV if you need ideas on how to better serve your customers I have many...just ask.

Terrible quality. Poor Service. After I complained and told them that I would not be renewing for another year, and I told them I deserved a refund for the previous year, they charged me for another year. We missed three tournaments in a row that we could not watch, and our daughter only has about 10 tournaments a year. All the other tournaments had delays and glitches, so much of those tournaments were missed too. They are dishonest and cannot be trusted.

They literally steal your money! App does not work. And when you go into even click on the game your suppose to watch it takes you to the wrong game. Then they got ya! By opening the game (which was wrong game) says you used their app and they charge you for a YEAR! And I only needed to watch one tournament for my granddaughter and couldn’t watch cuz they had the wrong game. BEWARE this is a SCAM. If I could give them a ‘0’ I would! Appears several folks have been scammed!

I purchased the event pass to watch my daughter's futsal team play. When I tried to access the games, I was unable to watch them live. It took me a while to finally find them and access them. When I found the games assigned with my daughter's team, the name was correct but the video replay had the wrong teams. I asked for a refund bc I couldn't access the game videos and all I was refunded was $7.00. I paid $35 for the event access. Poor support to try and troubleshoot and the refund given me is a joke. Not even worth it. Steer clear of this service. I will never use them again

Complete waste of money. I spent 30 dollars to watch my daughter’s soccer game and only got to see half because the feed lagged and didn’t start at the correct time and ended early. Customer service said they would get back to me in 24-48 hours and got back to me 6 days later…. What a joke… please steer clear of the website and do not pay for such a crappy service.

There is no customer support or service. The games were not even listed on the event page preventing us from even finding most of the games. The 2 out 8 games or so we could actually find did not stream very well and were constantly stopped and reloaded making the whole experience a complete joke. It was more frustrating to try and watch so we gave up. We also accidentally double paid and were still charged. Your only option is to email billing and they don't help. Total waste of money and time. All Baller will ever do is give you half of your money back when you can't watch the games and even after we contacted them regarding the double payment within an hour of the mistake and before 90% of the games even started they still won't help us. Somebody needs to compete with Baller and take all of their business because they are just taking advantage of people and families.

They overcharge you and promise all the things - yet you don’t actually get to watch the games because they don’t know how to set up their cameras and stream them. Complete waste of money.

I paid for an event and only 2 of the 3 games were on.. If they had said this upfront I wouldn't have paid the $39. They don't list the games.. I would not recommend using this for your event.

Horrible streaming capacity. Some days are better than others. But more often than not, the streaming quality is terrible.

Also, whatever you do, DO NOT ORDER A CUSTOM HIGHLIGHT REEL. THEY ARE SO HORRIBLE. IT IS EXPENSIVE, TAKES FOREVER, COMMUNICATION IS HORRIBLE (THEY TAKE FOREVER TO RESPOND), and after I got mine, I made one that was 10 times better using iMovie which took me all of less than an hour.

TLDR; This company is nothing but a scam. Seriously.

They advertise as a monthly fee, but charge you for an entire year and refuse any sort of refund, even prorated. Service wasn't even usable and therefore served no purpose other than creating frustration while attempting to watch a game. Then they still want to keep your $150+.

I purchased this 7/27/24 and it kept freezing. I canceled my subscription after the game and here it is 2/8/25 and they have charged me again for the subscription. I haven’t signed in my account since 7/30/24 and they still charged me. I sent email to their support team because you can’t talk to anyone and they sent me half my refund back. They stated that they sent me a email stating that my subscription would be renewed, but if I already cancel my subscription my would you send a email saying you going to renew it. I’m thinking everything is cancel and I wouldn’t have anymore charges, but they still. gather me for a service i’m not using. That’s a complete scam. I told them i did not want to ever renew their service again and please don’t send me a email stating that they are going to renew it.

Don't waste your money. They don't stream events that they say they do. You can see the recorded event after the fact but no live stream is findable.