Balloon Monkey Reviews 

Love this company. 🎈 Been shopping with them for literally 10 years! Their ballon’s being such joy to the receiver and their website is great to navigate. Tracking of parcels is also really slick, and they’ve always delivered on time. Great selection of occasions - and their new video upload is a great treat for our relatives overseas. Will hopefully keep shipping with them for another 10 years!!

The customer support has been incredible. I needed a replacement balloon and the response was swift, helpful, sincere and a replacement was sent out next day. I’ve been ordering balloons from Balloon Monkey for years. Such a great company and customer service.

There was a problem with my order on arrival as it had been damaged during delivery. I emailed the team to explain the issue and had an almost immediate response. The team were so helpful and offered me a fantastic resolution to the issue, really went over and above to ensure I had a perfect balloon display re-delivered the very next day. Thanks to Dion and all the team at Balloon Monkey, you really made my day and I will most definitely be a repeat customer.

This is the third time I have used Balloon Monkey and each time the service and delivery has been exceptional! The first time I got the date wrong and they amended it immediately for me.
Thursday was my Grandsons birthday and the balloons were amazing and arrived on time and were amazing

Really happy with this company. The balloons were as expected and arrived very quickly. They looked really good and I felt care had been taken in putting them together (I ordered a balloon bouquet). They are still up after a month (although a little deflated). I would highly recommend this company. Easy to order online and reasonably priced too.

Always so excited to receive the big boxes of delights from Balloon monkey, they are my go to for birthday balloons and are so easy to work with, and create the most lovely displays. LOVE the personalisation options too and the customer service is second to none! Thanks so much you cheeky (balloon) monkeys!

Balloons were fab and arrived when expected. Would definitely use them again. Thank you

I ordered a helium balloon for my special friend to cheer her up as she is unwell. It arrived the next day and really brought a smile to her face. They also kept me informed when the balloon had been dispatched and delivered. Excellent service thank you

Perfect, thanks. Ordering is easy, great selection. Delivery as described as were balloons, and packaging was a lovely touch. Would certainly recommend.

I got a dog walking balloon for a friend's 65th present - it went down a storm and had everyone laughing! She always wanted a dog!
Great little company - quick to answer any questions (size of balloons etc) and balloon delivered in perfect condition on my chosen day at no extra cost.

Ordered personalised ballon plus 2 extra for 3 yr old grandson birthday party order was incorrect when arrived
Was offered £6 refund which is not the point the item was not what I ordered won’t be ordering again
Very dissapointed

Great company, great priced balloons with number 1 service thank u so much x

Nice website, easy to find what I was looking for and my balloons arrived exactly when they said they would.

Ordered a balloon package to be delivered today. I can’t tell you about the balloons but I will say when buying be prepared for them not to take ownership of deliveries, if you have any issues you get a standard response and not at all genuine. They will happily take your money and wash there hands of any delivery issues. My advice don’t bother ticking the box stating deliver to neighbour if out, there 3rd party delivery company ignore it anyway and will leave it out in an unsecured area. Thankfully item was received later that day, and had not been stolen.

Amazing company! Will definitely be using again. Yesterday I ordered some helium filled number balloons for my daughter’s 13th birthday. They arrived this morning and are exactly what I was looking for! Tracking was spot on and the balloons look stunning! Highly recommend, thank you so much!

See my other review this is the response from Chloe lol 😂
So what is stopping anybody who buys a helium balloon from letting go of it !!!!!! That means it’s launched into the sky 😂😂should you be selling helium balloons in that place ?😂 Because I’m going to find out Chloe response is below ps I’ve never heard anything so ridiculous in the whole of my life. No wonder you’re getting so many bad reviews. Get on with it then i*d**i*o**T

When you questioned if the balloons were helium filled because you intended to launch the balloon, 😂😂we explained our policy and the reasons behind it, hoping to provide insight into the environmental impact of balloon releases. Our goal was to offer alternative ways to enjoy your balloons in an environmentally friendly manner.
You gave , an explanation. Too late for to either chsnge or to Non-helium balloon or get another alternative company he sent a non-helium balloon or get another alternative company he sent an email which I didn’t spot until was far too late in the day why didn’t you call me and explain and offer an alternative then ?? You just cancelled my order. Sent email and refund no considerations for my feelings what so ever !!!! !! I look forward to you going bankrupt as a company and out of job serves you all right You upset me greatly and here she is trying to justify the refund but not thinking about the effect of cancelling an order had on my mental health when I’d ordered with Them many times before must of been covering backs as I dared too ask 😂 I repeat you are a Disgrace and I repeat you may well put a little card in your box but if somebody is holding a Helium balloon and accidentally let’s go what’s stopping them😂..

Excellent customer service, great balloons delivered very promptly and at the promised time. I will be using you again. Thank you.

I would like to say I found this company extremely efficient, I made a mistake and sent them an email and I received an email back confirming they had made the changes and it would be no problem to correct it, almost immediately.
So thankyou so much,
Mary CLAXTON

Brilliant service. Friendly team and the balloons are great. Whats not to love!

I'm so pleased to find a fabulous balloon Co. after being let down by another company. The arrangement that was delivered for a new baby was slightly different than ordered but absolutely stunning. Recipients were so happy as am I. Delivered on time. Their cat was also suitably impressed with the box the balloons came in. 😀 Very very happy and will use again. I'm telling everyone how great Balloon Monkey are!