Balloon Monkey Reviews 

805
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great and easy website. I made a mistake on my order but emailed in that evening and I had a response early the next day. My mistake was corrected, amazing!! Too many online companies just don't bothe... Toon meer

Beoordeeld met 1 van de 5 sterren

Had some balloons delivered for my daughter's birthday. Didn't arrive on time due to DPD not being able to find the address, due to the company mixing together the delivery address and paid for addres... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered some 16th Birthday balloons which arrived in great time for the occasion the balloons were so lovely they have lasted well over two weeks & are still up as I write this review. Great purchas... Toon meer

Beoordeeld met 5 van de 5 sterren

I've ordered from here a few times now and every order has arrived on time, exactly as ordered. I recently tried and loved the 'AI Balloon Genie' which I used to create a dinosaur design with my son's... Toon meer

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4,1

Goed

TrustScore 4 uit 5

805 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(805)

41 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent service and quality

This is the second time I have used this company and I'm still thrilled to bits with the service! Any queries I had before my order were answered promptly, the balloons were delivered to my holiday parks nice and early, which means the staff were able to set them up for us which was lovely when we got to our lodge. The balloons are accurate and as described (we had numbers and pet air walkers) and they are pretty much still fully inflated at the end of the week. I love this company, I will definitely be using them again and I will be recommending yo all my friends :)

27 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Service was brilliant

Service was brilliant, I had a small problem with my order but it was resolved very quickly with the staff and they were proactive in getting in touch and keeping me updated.

20 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

balloons

Hi
Balloon monkey have a great variety .This is the 2nd time I have used them. They communication when my order was sent and delivered was outstanding.

20 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really blooming excellent

Really blooming excellent. After years of driving and stuffing helium balloons in cars for my kids birthday this was SO EASY! Plus they use DPD which is worth 5 stars in and of itself. Really good, value for money and excellently done.

17 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always deliver exactly what was asked for and when.

I have used Balloon Monkey on several occasions and they have never let me down. Delivered what was asked for and when required.
My recent order was for a delivery to a hospital as a friend was recovering from a operation. Suddenly my friend was being discharged 2 days earlier than expected. I emailed Balloon Monkey immediately (not really expecting them to be able to help) and they were able to redirect the balloons just before they were on their way. I am so grateful and they arrived and achieved the smiles I was hoping for. Thank you everyone at Balloon Monkey.

12 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent balloons

We had some birthday balloons delivered on 02/09/23 to our holiday B&B in Salcombe. The order process was easy to follow and the balloons arrived in good time. They looked fantastic. The date is now 10/10/23 and the balloons have only just started deflating! I am so impressed with this company. Thank you. I will definitely be purchasing from you again in the future and highly recommend you to others.

2 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Long Lasting.. which was nice

I just wanted to send a quick message to say thanks and how well the balloons I purchased recently lasted, the large 50 stayed 'up' for nearly 4 weeks, the group of balloons is still going from the 5th of August, now mid September !!

These are not the lowest cost but lasting this long was awesome and made the recipient very happy.

I would happily buy from you again.

6 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was very impressed with the service

I was very impressed with the service, Chloe especially was very attentive. I would use the service again and recommend it to others. Thank you for making my daughters birthday extra special.

15 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Incredibly frustrating

Incredibly frustrating. Have now been trying for over an hour to order some balloons for my Mum's 88th birthday. It took me ages to choose carefully but I can't get the order to progress beyond the basket stage to payment and delivery. What a waste of time. I've been in and out of the site starting over at least 5 times but always the same - big freeeeeeze.

Addendum: So then I tried to ring them (in Warks) and got an American voice saying they can't answer calls and I should email - not likely!!! Found an alternative.

12 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My balloons arrived deflated I have…

My balloons arrived deflated I have tried for well over a week to contact then no phone answered and email sent 3over the last week or so with no reply what so ever wrose company I have every delt with balloons where to cheer my granddaughter who had been very ill that never happened don't waste your money

29 augustus 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Please be assured we have been responding to all of your emails immediately as explained and shown via our text message exchange this morning. Your email provider has been blocking/filtering out our responses to you but we can confirm we have refunded your order in full for the faulty balloon you had received.

Kind Regards
Chloe

Beoordeeld met 5 van de 5 sterren

A* experience

So easy to order. I uploaded an image which was printed perfectly - everything arrived on time and looked even better than I expected!

perfect.

4 september 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Sarah

That's great to hear. I'm glad you love your personalised balloon! Thanks for the great review!

Kind Regards
Chloe 🎈🐵
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Bunches of fun!

Ordered three balloon bunches including a personalised balloon for my wedding vow renewal. It was very easy to order. They arrived exactly when they promised, the balloons were great and they’re still floating three weeks later!

5 augustus 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Eric

Thanks for the 5* review! Glad to hear the balloons are lasting well 😀🎈

Many Thanks
Chloe
Customer Service Manager

Beoordeeld met 1 van de 5 sterren

Not recommended

Requested to change the delivery date. Emailed and called to revise, then cancel as directed on their website before the dispatch date. No reply to 3 x emails and phone number is an automated message directing you to email, not call. Won’t be using again.

11 augustus 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Sarah

I am sorry to hear this. I have checked the entire email system and can confirm we have not received any emails from yourself. We do pride ourselves on offering very quick and efficient customer service so please be assured if we had received your email, we would have responded immediately. Please can you try sending another email to help@balloonmonkey.co.uk and I will personally sort this for you.

Kind Regards
Chloe
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Great!

Really straightforward to order, and picked my mums birthday date, was kept up to date on the delivery- arrived perfectly on time and my mum loved them they looked really really nice! So pleased, will use again.

21 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Thanks for the 5* review! We are happy to hear you love your balloons and will come back and order from us again 😊🎈

Thanks
Chloe
Customer Service Manager 🎈🐵

Beoordeeld met 3 van de 5 sterren

Not good value for money

Arrived on time and order was correct but balloon deflated much quicker than expected. Also website says 'most' orders qualify for free delivery with no detail which feels a bit disingenuous. I paid almost £5 delivery which was a lot given how much the balloons already cost. Not good value for money.

10 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Genevieve

I am very sorry to hear you are not happy with your order. Please can you send us an email to help@balloonmonkey.co.uk so we can look into this for you.

Many Thanks
Chloe
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Get well soon balloons

I bought a 12 ballon bunch get well soon balloon for a girl at work who had just had an operation . Everyone said how colourful the balloons were and well designed. Would recommend ballon monkey excellent balloon bunch and delivered on the day requested

11 juli 2023
Review zonder uitnodiging
Logo Balloon Monkey

Antwoord van Balloon Monkey

Hi Stephen

Thanks for a lovely 5* review 😀

Kind Regards
Chloe
Customer Service Manager 🐵🎈

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