Bambee Reviews 

Almost doubled their pricing for annual subscription from $2000 to $3400 and then charged our card and will not refund.

6/7/23:
Since I last wrote, Chris from customer service was able to get someone to provide the documentation I needed to move forward with ADP. I left 2 stars for the HR dept which was pretty great but with all the mishaps, and errors made, and the effort it took for me to rectify their mistakes with payroll, I think 2 is being generous. Chris was great at getting everything done but it took a while to get to her. Recommend HR but do not touch Payroll.
5/19/23: Since I last wrote, ADP has been trying to get the necessary paperwork from Bambee for the 1st quarter in which I ran payroll with Bambee and they haven't submitted it nor have they responded to my emails. I contacted Chris from the response below and no answer as of yet. I filed a BBB complaint today hoping I will get a response that way.
****************************************************
I wish I had never signed up to use Bambee for payroll. We had so many errors. My staff had more money deducted than was necessary due to BAMBEE errors. It took forever to get them corrected and reimbursed. They DO NOT know the payroll business at all. DO NOT USE them for payroll. I just switched to ADP and ADP found additional errors in the files they got from Bambee.
When I canceled, it had an option to pay $9/month to keep access to our records. I just logged on and everything is gone!! I was going to recommend them for Human Resources but not anymore. They are on California time and do not have 24-hour staff to handle customers in other time zones. It is just a mess. My own fault for not checking reviews first. The sales staff talk a great talk saying they have former ADP employees working for them. They probably got fired from ADP. DO NOT USE BAMBEE! You have been warned.

Absolute nightmare. The platform is full of glitches which make it impossible to complete payroll and onboarding tasks without the help of a Bambee representative over chat or the phone. When we were adding new employees in states that we have not employed people in before, they failed to give us guidance and adequate information. Bambee reps had to add employees for us and randomly picked where new employees worked without asking us. So we have California employees registered as working in Florida and signing flordia paperwork when in fact they are in CA. Paying CA withholdings and not the correct state tax bureau. Our Bambee rep called and told us Bambee was responsible for the “miscommunications” but then a few hours later it got escalated and they tried to brush it under the rug. They won’t even explain why and how they made these mistakes. Do not use this company. It’s packaged up nicely but internally it’s terrible.

First you see false advertising. You don’t get an HR manager you get shared coaching with God knows how many other companies. Then the next lie $99 per month. Well that is if you don’t have employees. As you get more employees the price doubles and triples. With only one employee I was paying $199. I tried at least twice to set up appointments with my designated HR person but our schedules never aligned. When the time came to dismiss my only employee, a bot asked various questions and told me yes or no (I changed the answers twice to see what the bot would say), and the bot told Me I could go ahead and dismiss the employee.

Great fast service. Easy to use.

I rate a 5 star because they were nice and polite,very informative and patient with me

Jose wasn't available to assist me however Candice did an excellent job. She was kind and very thorough in her response. Thank you!

The company has helped our management team make fair and safe decisions whenever dealing with difficult situations.

Likely the worst experience I could have had. We signed up and immediately had a meeting scheduled. Instead of asking about our needs, this meeting was a sales call to upsell us on something we already purchased. We then asked to have Bambee handle our employee handbook and advise what policies we would need. This was never answered. A request for a policy was ignored for a month, then a new manager signed on and advised she would get it done right away. No action for a further two weeks and no communication. When then cancelled.

The Bambee team is great! From helping us onboard, to giving us the time we need to learn their processess, as well as very prompt responses and assistance. There’s no being given the run around and the team really is there to work WITH you. They have really WOW’ed this customer.

Wonderful HR experience so far. We’ve really enjoyed working with Bambee! The onboarding process has been quick and effective!

Appreciate the assistance with any issues/concerns raised to them. Can provide concrete suggestions and solutions to the problem/concern/issue. Helpful in any way.

Julia is always great! Professional, helpful, engaging, and knowlegeable.

Megan's exceptional service has truly made a positive impact on my organization, and I am grateful for the partnership.

Jose called me twice because I didn’t pick up the first call even on a holiday when I was in full panic from an employee threatening to “seek legal action” from a resignation gone bad.
He was prompt, professional, but also so real and down to earth with me and the experience. He went above and beyond for me. THIS IS WHY I HAVE AN HR COMPANY. Bambee and Jose exceed my expectations over and over again. I honestly never knew what I wasn’t getting until I actually had it with Bambee!

Bambee is the worst HR and payroll company that you could sign up for.
Don’t bother signing up for them unless you like confusion and chaos in your business.
HR
1. I was sent to The Texas Workforce Comission by employees twice during my time as their customer. They couldn’t assist me with fighting back when both employees were never actually fired. I had to seek additional legal counsel to fight both cases.
2. They will give you a new payroll manager every month. You’ll have to update the new manager on your business etc.
3. When you do have an issue the payroll manager is never available via phone, you’ll have to massage on the platform in order to communicate with whoever is available.
Payroll
1. I cancelled in the middle of the year when I downsized and no longer had employees. Bambee did not inform me that they wouldn’t file taxes for quarters 1 and 2. When I called to inquire they lied and said they would escalate the claim. When it took to long I called back and they informed me that because I cancelled in the middle of the year they would not file my taxes and I should just find someone else to do it.

Do yourself a favor by not signing up for their services. I honestly don’t know how they’ve gotten this far as a company.

Sierra is great & always answers questions quickly & thoroughly

Answers my questions and always available