Bambinos & Beyond Reviews 

Items took longer than originally expected to arrive. However, the team kept us informed throughout. Good quality furniture we and have ordered a few more items. Would highly recommend

Purchased a pre-loved cybex t base. Easy to find. Fast delivery. Base is perfect. Highly recommend Bambinos & Beyond.

Brilliant service! Price matched to Amazon and the activity table we bought is fantastic, my little one loves it, will definitely purchase more items in the future! Fast delivery and lovely customer service 😊

I am currently in the middle of an unresolved issue with Bambinos & Beyond and unfortunately cannot recommend them based on my experience so far.

I ordered a Black Serpentine baby carrier but received the wrong pattern. Mistakes happen, and initially I was reassured when the director apologised and confirmed that the correct item would be dispatched and that I could return the incorrect item using a prepaid returns label.

However, since then I have received multiple conflicting emails from different members of staff. Over the course of a few days I was told:

• The correct item would be dispatched.
• The correct item had already been sent.
• The item would need to be specially ordered.
• The supplier was sending the item.
• The incorrect item needed to be collected before the correct one could be sent.

Despite repeatedly requesting the prepaid returns label that was originally agreed, a collection was arranged instead. A courier then arrived unexpectedly at my parents’ house, despite me having clearly stated that I did not want a collection and preferred the label option.

The most frustrating part has not been the original packing error but the lack of clear, consistent communication. I still do not have confidence about when, or even if, the correct item will be dispatched because the information provided has changed several times.

I removed my original negative review in good faith when I believed a solution had been agreed, but unfortunately the issue remains unresolved.

Based on my experience, I would advise potential customers to be cautious and to ensure they receive clear written confirmation of any replacement arrangements before returning items.

UPDATE: Since posting this review and requesting a refund, I was asked for my availability for collection, provided it, agreed to a collection date proposed by the company, and was told I would receive a collection time slot. No collection slot was provided, no collection took place, and my mother waited in unnecessarily. I am still waiting for the incorrect item to be collected so that my refund can finally be processed.

Unreal experience with brilliant staff, well organised and quick turn around with everything we ordered. Would highly recommend

Purchased a pre loved pram which was delivered the next day although paid usual delivery price. Pram was in pristine condition and I'm so happy with it! Lots of good communication and absolutely faultless service

No communication, I had to chase my order multiple times. Ordered back in March received part of my order second week in May and then two parts of my order was missing after being told it was in storing multiple times. I have only just 1/6 received all my order. No compensation offered for the inconvenience.

Ordered on 10th of May and still haven't received my order.
What a joke of a company.
Don't buy from them!

Beautifully packaged , arrived quickly, fair price , looks like new and my daughter is delighted!

Staff are always friendly and such good value for money!

Good product, delivered on the schedule date. Would recommend Bambino and beyond.

Bambinos & Beyond have been amazing, buying a pram of us, it was an unwanted gift, and they were so happy to take it of our hands, so simple and straightforward and paid straight away, no messing about, would highly recommend, thanks again very much

Awful service from Bambino.

I bought a car seat a month ago. Two weeks later, nothing had arrived—just an email saying they were aware of a delay. I was going on holiday for a week, so I asked them to deliver after I returned. When I got back, still nothing.

I contacted customer service. They were polite and said they’d send my order from another store, with delivery guaranteed by Friday of the following week.

That’s a week ago now. No delivery. No email with an expected date or time. I’ve wasted the whole day waiting for it. I sent two more emails yesterday and today—no response.

I called customer service today, and they had no idea when my package might arrive.

Really, really poor service. There’s nothing left to do but get a refund. Now I have to order from somewhere else—somewhere that actually has stock, rather than letting people buy things Bambino don’t even have.

The girls on the tiktok live were unbelievably helpful and sweet! I haven’t bought from the company yet as they are still helping me find the right travel system for me! Cannot explain enough how helpful kyra, shannon and katie were! Cannot recommend enough!

Very satisfied once it come amazing quality

The product I ordered took nearly 3 weeks to arrive and I tried calling and the number didn’t work. I tried emails and they took 2 days to answer. I was told it was out of stock, don’t advertise it on the website then. When it arrived the box was ripped thankfully it wasn’t a gift otherwise I would have had to send it back. Never had these problems before and have brought quite a bit from you

I WOULD GIVE 0 STARS IF I COULD…
Be careful before trusting this company with your expensive pram. I sent them my Oyster 4 (bought new for £600) for a buyout. They initially quoted £250, but dropped it to £150 after inspection. When I declined and asked for it back, it arrived damaged.I also had to pay for the return which cost me another £20.!
The company admitted in writing that the folding clip was damaged because their team packed it without care.
Despite admitting fault, their service has been appalling:
They offered to "fix" the clip themselves, which would have voided my manufacturer warranty.
They caused structural damage to my property through pure carelessness and have been dismissive ever since. Appalling customer service. Now they have totally ignored my emails.
Also the staff are so rude. They are only interested in interacting with you if it is obvious you’re going to buy something.

​Absolutely terrible service. We were promised a 14-day delivery window, but it took an entire month to arrive. Because my wife’s due date was moved forward, the extreme delay meant the items didn't arrive when we needed them most. To make matters worse, customer service was nonexistent—they never answered the phone. In the end, we had to drive to their warehouse and pick the items up ourselves. Avoid this company.

I previously purchased a pram from Bambinos and Beyond and had a positive experience, which is why I chose to order from you again. Unfortunately, this time I have been extremely disappointed with the level of communication regarding my order.

My travel system was only partially delivered, and I then spent a full day waiting at home with no clear timeframe or communication about when the remaining parts of my order would arrive. As someone who works full time, it is incredibly frustrating and inconvenient to have to stay in waiting for a delivery when you do not even know if it is definitely arriving that day.

Considering the amount customers spend on travel systems, I expected a much higher standard of customer service. If there was an issue or delay with my order, I would have appreciated a phone call or some clear communication explaining what was happening, rather than simply receiving an email stating it would be delivered “today” with no timeframe provided.

Overall, I am very disappointed with this experience and the lack of communication throughout the delivery process.