Baby Birds Reviews 

I ordered a baby bouncer from Baby Birds on 16th June. I was informed over two weeks later, past the expected delivery date, that the bouncer was in fact out of stock. I requested that the order was therefore cancelled and refunded, which I was informed was being processed on 10th July. It is now nearly a month later and I still have not received a refund. Emails are very infrequent in response and there is no other point of contact. Very dissatisfied.

I had a great experience. Price was significantly lower than elsewhere, dispatch and delivery fast, and constant updates on order progress. I didn't need to deal with CS but it's legit, fast and cheap. Minus one star because the sign up for a 10% discount didn't work even on a £90 crib.

Avoid avoid avoid

This company clearly drop ships

Ordered a car seat on the 21st of June says on the website it’s in stock proceed with my order it doesn’t arrive for 2 weeks company is so hard to get a hold of say it’s a supplier issue nothing they can do etc wait another 2 weeks ask for a refund they flat out refuse and said they will if they can get a refund from the supplier when I reminded them under consumer rights if I don’t have my goods within 30 days they are in breach of contract and our contract
Is between is and them not the supplier they said the refund is with the accounts team… it is now the 4th of August 6/7 weeks later no refund no car seat
Baby due in a couple of days

Would really love to be able to give this less than one star. Placed an order which specified 7-10 days delivery. Contacted the store multiple times to find out where my delivery was after 3 weeks, was told issue with supplier. After 5 weeks of going back and forth with delayed response a refund was requested and accepted, order then magically got processed and delivered next day. Returned item and still have no refund and no response on email or via phone call. Would not recommend at all, very poor service. Still awaiting refund.

Absolute nightmare experience with Baby Birds Ltd. Do not trust this company with your money!

On June 17, 2026, I placed Order #307287 for an Ickle Bubba Stomp Luxe Cirrus 12 Piece Travel System paying £379.05. The order invoice clearly stated an estimated delivery window of 7–10 days. This was an urgent gift for a friend’s baby who desperately needed a pram and car seat to travel safely.

After waiting over two weeks with no delivery, I followed up on July 2nd and was told by their staff member (Adam) that they were "chasing the supplier." Then came weeks of complete radio silence.

When I finally demanded a cancellation and full refund after nearly a month of waiting, they refused! On July 31st, they emailed claiming the supplier refused to cancel because the order had supposedly been "delivered on July 15th," sending me FedEx tracking ID 382595426334.

Here is the kicker:

Where FedEx actually delivered the package: Bournemouth, England

My actual delivery address on the invoice: Dundee, Scotland

The staff at Baby Birds didn't even bother spending two minutes checking the address on the tracking slip before trying to use false proof of delivery to deny my refund!

When I called them out on providing someone else's tracking details, another staff member (Meg) shifted the blame entirely onto their supplier. Rather than processing my refund immediately, she told me I have to wait even longer while they "clarify" the status with Ickle Bubba. My contract of sale is with Baby Birds, not their supplier! They are currently holding my £379.05 hostage due to their own sheer incompetence and disorganization.

Because of their pathetic delays, I ended up ordering the exact same travel system from another retailer—and they managed to deliver it directly to my door in Dundee in just 2 days.

Save yourself the stress, the delays, and the absolute headache of dealing with these incompetent scammers. Avoid Baby Birds at all costs!

Avoid at all costs! Out of stock items, zero communication, and refusal to refund
​Shopping at this store was an absolute disaster and a stressful experience I wouldn't wish on anyone—stay far away!
​I ordered a car seat on June 29th, trusting the delivery time of 7 to 10 days stated during checkout. It was only after that period passed, when I reached out to ask about the delivery status, that I was informed the 7–10 days was actually the time it takes for the car seat to be delivered from the manufacturer to the store's warehouse. This means they are selling items they do not physically have in stock.
​Once a few more days passed, my messages started being completely ignored. The store does not reply to emails and doesn't answer the phone. After three weeks of waiting in vain and facing a complete lack of cooperation (they also repeatedly refused to cancel my order despite my multiple requests), I was forced to buy a car seat from another supplier because the discharge date for my newborn baby was approaching, and the item from this shop was still nowhere in sight.
​The issue was only resolved thanks to opening a dispute through PayPal. The seller kept stalling, shifting the blame onto the manufacturer, and promising delivery "next week" over and over again. I only recovered my full refund thanks to PayPal's intervention, which ruled in my favor.
​This seller trades in items they don't own, drags out deliveries indefinitely, ignores customers, and avoids all responsibility. Save yourselves the time, stress, and money. Do not get scammed by them!

Terrible customer service.
I placed my order on 26 June.
My order was accepted and I was told to expect delivery in 7-10 days.
On 7 July I emailed for information as my order had not been delivered.
On 8 July Baby Birds replied explaining that they were still waiting for delivery of my order from their supplier and offering next day delivery on an alternative instead.
On 8 July I accepted their offer for next day delivery of an alternative.
On 9 July Baby Birds emailed to say that they had dispatched my alternative.
On 11 July I emailed to say that, since the item still had not arrived I would like to cancel my order for a full refund.
On 14 July I rejected delivery as I had sourced the item elsewhere.
On 21 July I emailed to ask about my refund.
On 22 July I was offered a choice of a refund or a voucher. I chose a refund.
On 30 July I emailed for update on when I would receive the refund. I was informed that this would take 5-7 days and that baby birds would keep £20 to cover cost of returning the item.
I replied that since they had failed to keep their delivery promises this was unacceptable.
I had no reply by 31 July so reported the issue to Paypal who promptly refunded my account.

I ordered a dolls pram for my daughter’s birthday with this company without realising that it was a pre-order item so I contacted to explain that I would need to cancel my order as it would not arrive in time. I spoke to Meg and she showed me a couple of alternatives which I chose (one being more expensive than my original order) I was willing to pay the extra but Meg arranged for next day delivery and no extra cost! Very happy with the customer service provided by Meg 😊

I recently ordered a pushchair travel system from Baby Birds. Unfortunately, the original colour I wanted was out of stock, but they contacted me and offered me the option to choose an alternative colour at a discounted price, which I appreciated.
The only downside was communication. The phone number doesn't really connect you to a person, as it's just an automated voice service, so all communication has to be done via email. I had read reviews saying they don't reply to emails, but that wasn't my experience. They do respond eventually—you just need to be patient, as replies can take a little longer than expected.
Overall, although the waiting time and communication could be improved, I did receive my order in the end and I'm happy with the outcome. If you're ordering from Baby Birds, just be prepared for a slightly longer wait and communicate via email rather than phone

Awful customer service, ordered an expensive pram accessory at beginning of June and 2 months later I’m still to receive anything?! Have tried ringing, emailing but have got 0 response.

Ordered a pram for my daughter’s birthday, delivery is now saying late September can’t get hold of anyone to cancel my order. Tried emailing multiple times I’ve got 3 days to find the money to buy her something in replacement after spending £155 on a pram that’s not going to be here for another 2 months, really disappointing

Can’t even get through to anyone on the phones without an extension number

I’m heart broken going to have one disappointed girl on Friday!!

We had a great experience with baby birds as we didn’t think we could get the ‘£100 free hamper’ (time limit ran out) but after contacting Meg she gave us the free hamper anyway!

She is extremely helpful, caring and I feel if we have any issues with the products she’s be happy to help!

We can’t wait to use these items on our baby girl (due in September)!!

It will be 7 weeks tomorrow that I ordered a car seat. It was supposed to be delivered in 7-15 working days. I’ve asked for a refund and they stopped replying to me. I’m now having to go through PayPal to try and get my money back. Almost £600 down and I still need a new car seat for my baby. Absolute joke to be honest, struggling with postpartum depression after having my baby and now I’m even more isolated because I can’t take my baby in the car. Don’t know how you sleep at night. 🙂

Item ordered and not sent, despite it being nearly 2 months since order and the original order stating 1-2 days delivery. Company not responding to my requests for a refund so I am now out of pocket with no essential items I have order for my baby.

AVOID THIS COMPANY — ABSOLUTELY DISGRACEFUL SERVICE

If I could give zero stars, I would.

We have been waiting TWO MONTHS for an item that was advertised as IN STOCK when we placed our order. Yet after taking our money, we were suddenly told there were "delays with the supplier."

Funny that — because the supplier's own website is showing the exact product as available.

For two months, we have been fobbed off with the same pathetic excuse that our order is "on its way", but somehow they can't provide a delivery date. How can an order supposedly be "on its way" for weeks on end with absolutely no idea when it will actually arrive?

The whole situation is completely unacceptable and frankly extremely suspicious. Customers should not be taking the risk of handing over their money to a company that appears unable to fulfil orders, provides misleading stock information and then hides behind vague excuses.

At this point, I genuinely question whether this company is trustworthy or legitimate. I cannot say whether it is a scam, but the way this order has been handled certainly raises serious questions.

DO NOT USE THIS COMPANY.

Save yourself the stress, frustration and potentially a very long wait for an item that you could apparently order directly from the supplier and actually receive.

Two months waiting. No delivery. No firm date. No accountability. Just excuses.

Absolutely disgraceful. I would strongly recommend that anyone considering ordering from this company think very carefully before handing them your money.

I ordered the Red Kite Rose & Ivy Home Bundle on 28 May and, despite waiting for months, I have still not received my order. I have also not received the refund I am owed.

I have sent over 20 emails trying to resolve this issue because it is impossible to speak to anyone by phone. The lack of communication and customer service has been extremely disappointing.

I have been patient and given the company every opportunity to put this right, but I have now reached the point where I will be taking legal action to recover my money if this is not resolved immediately.

Based on my experience, I cannot recommend this company. I would strongly advise others to think carefully before ordering until they can demonstrate they fulfil orders and process refunds promptly.

PLEASE DO NOT USE THIS COMPANY!!!!

I ordered a good quality mid range pram the costs weren’t cheap as I was trying to get something really good that would last but I didn’t even get a chance to see what I had ordered!

Once I ordered I waited 3 weeks without a email to say it was on its way baring in mind it said dispatch would be 3-5 working days!

I emailed (and called but you cannot get anyone on the phone!) they responded a WEEK later after 2 emails, 3 messages on social media and about 7 unanswered calls to their store saying that they would chase up my order, another week passed with nothing so at this point I am almost 5 weeks past my ordering date so I email them to simply cancel my order (I found another pram from a different store) I heard nothing but generic emails saying “we are receiving a high number of emails” when they finally responded they asked how I would like my refund which I told them I just wanted it refunded to my card, ANOTHER week passed and nothing they send another email asking how I wanted to be refunded or they could try and chase my order - absolutely not, so I said AGAIN please just refund my card as it’s a lot of money and I had had to buy a pram from a different website which was ordered and delivered in the space of this refund email exchange!

Finally they email today saying they will refund my card which will take a while to come into my account but honestly this whole thing has been a nightmare - almost 8 weeks on and my refund is only just now being processed so praying I actually get my refund.

Please as a busy mum who was just trying to find a good pram do not use this company, waste your time and have almost £500 gone from your account with nothing to show for it 6 weeks down the line and another 1-2 weeks waiting for the refund!

Extremely poor experience and unacceptable service.

I placed an order for a car seat on 10 June, with a promised delivery timeframe of two weeks. As of 20 July, the item has still not been delivered, and at no point was I proactively informed of any delays.

I contacted the company multiple times for updates. Emails went unanswered until I also messaged via Facebook, which finally prompted a reply. I was offered a refund or store credit last week and responded immediately requesting a refund. Since then, I have received no further communication and no confirmation that my refund is being processed.

I have now had to purchase a car seat elsewhere due to the complete lack of reliability. The company even commented on my use of different communication platforms, despite this being the only way to get any response.

This level of customer service is unacceptable. They have failed to deliver the product, failed to communicate, and are still holding my funds. I will not be purchasing from them again and cannot recommend them.

Wow absolutely love the new double stroller. Good service and everything. Very appreciated never been soo happy with the Purchase

If I could give 0 stars I would! Do not use this company! Ordered a £200 car seat with delivery time 7-10 days. A month later and still no seat. Phoneline doesn't work and getting nowhere on email. Chile now outgrown current car seat and will need to order elsewhere and get credit card company top try and get my money back. Fraudsters!!