Banxa Reviews 

Antwoord van Banxa

3 dec 2024

Hi Usha,

We’re really sorry to learn you have been the victim of a scam. Unfortunately scammers are becoming increasingly sophisticated in tricking customers to using our service in violation of our terms & conditions.

When using our service we follow strict guidelines including verifying your identity.

When using our service our terms state that you must be the owner of the wallet address you request funds to be sent to. This is because the nature of cryptocurrency means that transactions are irreversible.

We recommend you report this to both your financial institution and local authorities. We are happy to work with them and provide any relevant information to assist in their investigations.

We really hope you are able to resolve this issue with your bank and relevant authorities.

Regards,

Banxa Support

Antwoord van Banxa

26 nov 2024

Hi Nathalie,

Thank you for your kind words about Banxa! We’re delighted to hear that you find our service fast, reliable, and easy to use.

Regarding your concern about the currency conversion, we’d like to clarify that the displayed amount in your Trust Wallet is managed by Trust Wallet itself. While we process your payment in euros and transfer the corresponding value in cryptocurrency, the way it’s displayed in USD or any other currency in the wallet depends on Trust Wallet's own conversion settings and rates.

Rest assured, the cryptocurrency amount sent from Banxa is accurate based on the exchange rate at the time of your purchase. If you have concerns about how the conversion is displayed, we’d recommend reaching out to Trust Wallet’s support team for further clarification.

We appreciate your feedback and your continued trust in Banxa. If you have any further questions, please don’t hesitate to let us know.

Warm regards,

Antwoord van Banxa

13 nov 2024

Hi AM,

I could see that your order was created AEST 2024-11-08 00:39:45 and was fulfilled 2024-11-08 00:40:41 which is actually real time.

Once a crypto transaction is marked as "fulfilled," a delay in receiving funds can typically be due to but not limited to:

Blockchain Network Congestion as when there’s a high volume of transactions, the network can slow down, delaying transaction confirmations or Exchange Processing as sometimes, the exchange or wallet provider may have an internal delay before releasing the funds, even after marking it as fulfilled.

If the delay seems unusual, please check the transaction ID on a blockchain explorer.

Thanks!

Antwoord van Banxa

5 nov 2024

Hi Robert,

We regret to inform you that we have permanently restricted access to our service due to a violation of our terms and conditions.

We understand this news may be disappointing to you however as a cryptocurrency payment provider we have strict guidelines we must follow. This decision is final and cannot be appealed.

We appreciate you taking an interest in buying cryptocurrency with us.

Antwoord van Banxa

30 okt 2024

Hoi,

We hebben gemerkt dat u geen details heeft verstrekt over uw bestelling en uw probleem.

Kunt u een bestelnummer van 7 tot 8 cijfers opgeven, en/of een e-mailadres dat is gebruikt om een ​​bestelling bij Banxa te plaatsen?

Bitcoin is een gedecentraliseerde digitale munt. Er is geen enkele entiteit die Bitcoin bezit en exploiteert.

Ons bedrijf fungeert als een crypto-betalingsplatform/aanbieder waar we Bitcoin kopen en verkopen aan onze klanten, maar we bezitten het concept van Bitcoin niet.

Ik kijk ernaar uit om van je te horen.

Antwoord van Banxa

20 okt 2024

Hi Insa,

We are truly sorry to hear that you have fallen victim to a scam. Unfortunately, scammers are becoming increasingly sophisticated in tricking customers into using our service in violation of our terms and conditions.

Our service follows strict guidelines, including identity verification. According to our terms, you must be the owner of the wallet address to which you request funds be sent. This policy is in place because cryptocurrency transactions are irreversible.

We recommend that you report this incident to both your financial institution and local authorities. We are happy to assist them by providing any relevant information for their investigations.

We sincerely hope you can resolve this issue with your bank and the appropriate authorities.

Best regards,

Banxa Support

Antwoord van Banxa

3 okt 2024

Hi Bas,

Thank you for leaving us a review.

Upon checking, your order was completed on 2024-09-30 23:23:34 which was only a few minutes from when you placed your order 2024-09-30 23:22:11 with this transaction hash 0x3cdb408a3bd0e0bed7b74db1d24c5ff01fd1e3af96cbd3751df201da97adb4b4.

Please be advised that network may experience delays and it will take some time for the coins to show up in your wallet and for the confirmation times to start changing as the blocks are taking longer to be mined.

We have fulfilled our end of the deal: we are a broker making it easier for you to acquire bitcoins. We do not run the network, and it is up to the transaction volumes that the network is handling.

Feel free to reach out to our customer support via our website for further assistance.

Thank you.