Baofengradio Reviews 

Product is well made.great selection of add-ons.good to have in case of emergency...

Purchasing easy, delivery quick that’s what your 2 stars are for. The radio was advertised as having AM band, it doesn’t. After 7 seven emails back and forth and sending them a video of the issue they asked me to program the radio via chirp, tried that it won’t read the radio, so they said to update firmware, they sent me a link via google drive but it needs a password, emailed them but no response it’s been a week now and nothing. Last baofeng radio I’ll buy, just purchased a few Tidradios, awesome customer service I’ll stick with them.

I bought radio amateur equipments through Baofeng website, they are a serious company, the delivery process went good and whenever you need to contact the customer service they answer back fast and efficiently.

A brilliant company that has most Baofeng products but sadly some can’t be bought in the uk 🇬🇧 and are available at Ali Express

Absolutely terrible company
Ordered another radio for my company but got it sent to my home address as I was planning on using it personally
There delivery courier service delivered it to the wrong address and then have admitted it was there fault but the won’t send a replacement or refund me and it’s a WE have your money and we don’t care That’s
Do you’re self a favour go with a better company

10 days after placing order and nothing.
Been told to wait ✋️

Get one of Amazon instead.

I ORDERED FROM BAOFENG UK NOT CHINA. SCAM

Price was excellent, the unit itself feels quality but emailed several times to understand delivery schedule but never got one reply, hence 4 stars

I’ve purchased two radios from them both 40 text normal for them to get back to you for your email and now waiting for a refund and don’t seem to get any answers from them

I've ordered a pair BAOFENG UV-82 on the 18th December, just before Christmas at it was delivered on the 30th December. Great price, product with all extra parts ordered, working great. Considering the price and product quality - superb service. And they even except Amex. :)

orderd a beofeng uv 5rh & tactical antenna
says 3 to 9 days on delivery on 10th day i worried about alot of bad reviews contacted by email and was told it was at a local post office and arrived that day all working well will use again replys was fast good products will use again

Good delivery time and great product. Fun to use

From order to delivery, all went well. That’s all you want.

The instructions are clear and the product is excellent.I walked for a long distance in the park communicating clearly on the baofeng radio with my daughter.

The instructions are hard to follow, so having played around, I used the reset function to clear the radio. Unfortunately this does not take the radio back to the condition it is shipped in (as it should), but the radio is left with just two channels and is completely useless, until the channels are reprogrammed in (especially hard with the poor instructions supplied). I corresponded with Baofeng about this, but it is a painful process with one message per day and lots of language misunderstandings. They offered a 30% refund, but after a month of negotiations they changed their mind and reduced it to 20%. I'd steer clear of them, there are better radios around. Sadly, I'm sending mine back.

Was given a faulty radio , they refused to replace it and instead made me pay more money for a new one that I still haven’t received and every time I ask when it will arrive I get ignored , poor customer service and and absolute joke of a company

Great product, solid, reliable, love Baofeng, have 4 models.

Ordered 5x UV-5R radios on 01 July 2024, received on 11 July without issue.

Package was received at roughly 4pm and by 8:30pm I had finished charging and testing all units to find that onc of the 5 radios, had a faulty accessory connection. I tried all 5 headsets the units came with and 2 others I had also purchased, none of which would work with this single unit, but all worked with every other.

I raised a case with customer services on 11 July at 8:34pm and spent the next 4 days going back and forth explaining the issue to be offered the resolution of them refunding me £5 and me taking it to be repaired somewhere locally? This would cost more than £5, but should not be down to me to have the unit repaired if it arrived faulty.

Then on 17 July, they responded by asking me to PAY them a FURTHER £10, for them to send me another radio. After refusing, I was then offered on 18 July, the alternative of PAYING them £5 for them to send me another radio.

I have on multiple occasions expressed my refusal to pay them any further monies in order to receive a suitable and working radio and they have yet to even arrange the return postage for the faulty unit, ELEVEN DAYS after I reported the issue!

I am going in circles, they will not honour the warranty and keep asking me to pay more money to replace the faulty unit that they have sent out to me!

AVOID AT ALL COSTS!

Warranty and customer service is absolutely apalling and they do not stick to UK consumer law.

UPDATE:

Review updated from 1 Star to 5 Star, with the below additional feedback.

After leaving review Baofeng reached out with a resolution on 23/07/24. They offered a replacement unit at no additional cost to myself. Replacement was dispatched with tracking info on 25/07 and received on 31/07, fully tested and working. Still unsure as to the cause of the failure or if a repair would be possible of the original unit, but the issue is now resolved and I have 5 fully functional radios.

For my use case, I only needed a radio that is good enough for listening into UHF FM frequencies (for me, specifically in the 400MHz region), and so the UV-5R being the cheapest and really good quality option meant this was the radio I was going to buy.
Stumbled upon this website, and the price for the UV-5R was cheaper than anywhere else I saw so I decided to order. Admittingly, after ordering I had actually taken a proper look at the website and had my doubts as to if this was actually a legit website due to the spelling errors here and there and just the website layout and posters in general (I ordered on the mobile version of the website, the desktop version looks much cleaner and organised such that the occasional spelling mistakes can be ignored) however I'm happy to be proven wrong after receiving my item in just a week (which is the estimate the website said for shipments coming from China). Very neatly packaged, unit was pristine quality and came with everything that was required. It has been 3 or so months since first using my UV-5R (as of writing this review in July of 2024), and some programming later (bought a programming cable separately) I'm happy to say I've had zero issues and am very satisfied. Would 100% recommend this website!