I would like to thank the Basma team for this wonderful result, which perfectly aligns with the treatment plan. I also appreciate their diligence in providing regular follow-ups and their strict adher... Toon meer
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أنا للحين ما خلصت من رحلة أسناني مع بسمة، لكن إلى الآن مره سعيدة بتجربتي معاهم! 🤍✨ وبالأخص نورة، الله يسعدها، كانت تسهّل علي كل خطوة وتخلّي التجربة أريح وأسهل بكثير. والأجمل إني شفت فرق بأسناني... Toon meer
Bedrijf heeft geantwoord
التعامل جدا سلس وسهل وايضا التطبيق والخطوات واضحة مع تعليمات بسيطة خصوصا انه بعض العيادات اعطوني نتائج مختلفة وطويلة المدى مع سعر عالي جدا اما عيادة بسمة جدا سعرها ممتاز مع تعامل جميل وايضا اقل زيارا... Toon meer
Bedrijf heeft geantwoord
I really appreciated how the customer service team explained everything clearly and took the time to answer all my questions and concerns. What I liked most about Basma is the convenience. Instead of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Who’s BASMA? BASMA offers convenient and affordable doctor-directed treatment for aligning teeth using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalization, we enable patients to start their journey at one of our clinics, where they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces. Every treatment plan is designed and supervised by our licensed orthodontists, from your first scan to your final smile. Our app lets you track your progress, view your 3D smile, manage appointments, and chat with our care team anytime. We also offer flexible installment plans to make treatment more accessible, and every treatment is backed by our Smile Guarantee. Beyond aligners, we also offer professional in-clinic teeth whitening to complete your smile. With 6,000+ smiles transformed across 30+ clinics in 12+ countries, we’re proud to be trusted by patients across the region. We value every review, as your feedback helps us keep improving the BASMA experience.
Contactgegevens
Verenigde Arabische Emiraten
- +971 54 575 5078
- care@basma.com
- basma.com
Get straight teeth in 6-10 months
4,5
Uitstekend
821 reviews
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Just a scam
It’s ironic how all their latest adds they insist that it’s 100% guaranteed and it’s not! Unless if you continue for a lifetime listening to them that you have to add more steps to make it work!
I don’t have spaces between my teeth or any major problems, i just had 1 tooth that is slightly diverted to the inside. I wanted to fix it for my wedding that back then was 1 year away and they said it’s totally doable since the steps need just 6 months. My wedding passed, and one year and a half later I found myself with no result but with more problems instead of less problems, and they were still expecting me to add more and more steps waiting just for a result that I didn’t believe I will see anymore.
A stressful experience sending them so many voice messages crying that I couldn’t continue and somehow convinced to wait more. And no it’s not painless and your pronunciation WILL be affected putting them, so if your work is based on talking to people or requires you to put lipsticks good luck! Eventually I asked them for a refund because I waited long enough for this GUARANTEED result and didn’t get it, but of course they didn’t accept and left me hanging after almost 2 years of struggle with no result and a stupidity feeling that I paid “not a cheap amount “ for nothing, knowing that I can use the same money or even less for another treatment.
Worst investment ever!
5 september 2025
Review zonder uitnodiging
Antwoord van BASMA.com
Dear Aghanie,
We’re sorry to hear about your experience and understand your frustration. Throughout your treatment, our team continued to follow up with you and took your concerns into consideration while working toward the treatment outcome presented to you. Our Smile Guarantee is intended to support achieving the agreed treatment outcome, in line with the applicable treatment conditions.
We’re currently trying to reach you to discuss your concerns and review your case further, but we haven’t been able to get a response. Please get back to us so we can assist you directly and work toward a resolution.
BASMA.com
I want to share my bad experience with…
I want to share my bad experience with everyone!
I spent been 14 months of treatment with Basma , and i fulfilled all the steps they asked me, during the treatment I had a lot of issues with aligners , and i asked for replacements several times , I had noticed that the changes are not as am expecting but they kept telling me that i need to finish all the processe to get the expected results, then they asked me to use the night aligners tand I understood that this is the final result wich is my teeth are too short now from the right side , when i eat they are too shrt to cut the food !!!! I sent a scan of my teeth and requested adjustment, what they proposed is to push the left side of my teeth to have it all aligned and this means that all my mouth will be shorter !!! I just wanted to get the space between my teeth to disappear ! Now all my smil is damaged and unaligned ! And i have other issues , i visited 3 different dentists in different countries and they mentioned that i have a severe Gingivitis and i risk to loose my teeth if I continue the treatment the way it is!!!
This is a scum , lost my money , my time and i endured a lot of pain for long time, and now i have wose issues the when I started treatment !
Totally disappointing result and unprofessional service !
4 september 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Dear Basma,
We’re sorry to hear that you were disappointed with your treatment experience. We understand that having concerns about your final result can be frustrating, especially after completing a full treatment journey.
However, we would like to clarify a few important points. According to your treatment records, no replacements were sent due to issues with the aligners. The additional aligners you received after completing the initial treatment were refinement steps. Refinements are a normal part of orthodontic treatment when further adjustments are needed to reach the promised result.
It is also important to clarify that clear aligner treatment does not change the shape or physical length of the teeth. The aligners move the teeth within the limits of the treatment plan; they do not shorten the teeth or make the mouth structurally smaller. Similarly, aligner treatment does not alter skeletal factors such as the size or shape of the jaw.
We understood your concerns regarding your bite and referred you for additional scans so that our medical team could properly assess the situation. Following this assessment, additional refinement steps were recommended to further improve your bite and to refine the treatment as much as clinically possible, considering your concerns.
Regarding the gingivitis you mentioned, gum health is taken seriously throughout treatment. Gingivitis is not a direct result of the aligners themselves, and we do not proceed with treatment when our clinical team determines that doing so would compromise a patient’s oral health. Maintaining proper oral hygiene and regular dental check-ups is also essential throughout any orthodontic treatment.
Our objective is always to work toward the agreed treatment outcome and to support our patients whenever concerns arise. When a patient has questions or remains concerned about their treatment, we offer the opportunity to discuss the case directly with our orthodontic team so that the planned movements and any recommended refinements can be clearly explained.
In your case, a meeting with our main orthodontist has already been scheduled. During this meeting, the treatment movements, the reasons behind the recommended refinements, and your concerns will be reviewed and explained in detail.
We remain committed to addressing your concerns and ensuring that you receive the appropriate support throughout your treatment journey.
BASMA.com
تجربة رااائعة مع بسمة ونتيجة سريعة وفي…
تجربة رااائعة مع بسمة ونتيجة سريعة وفي وقت قياسي.. التزامهم بالوقت في التسليم والمتابعة المستمرة من رنا جعلت التجربة أكثر من رااائعة
معاناة سنوات تم حلها بشكل سريع خلال اقل من سنة
شكرًا بسمة🤍
3 september 2026
Review zonder uitnodiging
Antwoord van BASMA.com
شكرًا جزيلًا على كلماتك الرائعة وثقتك في بسمة، اصباح ! 💕
يسعدنا جدًا أن نعرف أن تجربتك كانت رائعة وأنك راضية عن النتيجة والمدة التي استغرقها العلاج والأجمل أن نكون ساهمنا في حل معاناة استمرت لسنوات والوصول إلى النتيجة التي كنتِ تتمنينها
نتمنى لك دوام الابتسامة والثقة، وشكرًا لاختيارك بسمة لتكون جزءًا من رحلتك نحو ابتسامة أجمل😄
BASMA.com
Never Recommend this to Anyone
Unfortunately, my experience with BASMA has been extremely disappointing. What was initially presented as a 10-month treatment has now stretched to almost a year with months still remaining, largely due to repeated clinic issues, poor coordination, fallen attachments, delays, and constantly being seen by different doctors who seemed unfamiliar with my case. I have visited the partnered Dubai clinic more than 20 times and repeatedly raised my concerns with the BASMA team, yet I have seen very little meaningful action or improvement.
3 september 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Dear Miluna,
We’re truly sorry to hear that your experience with BASMA has been frustrating, and we apologize for the inconvenience caused throughout your treatment journey.
Please know that our main goal is always to help you achieve the promised treatment results. We understand that having to visit the clinic many times and coordinate with different doctors can be inconvenient and frustrating, especially when you were expecting a smoother treatment journey.
It’s also important to note that during orthodontic treatment, mid-course adjustments or additional refinement steps can sometimes be needed. Teeth do not always respond to planned movements exactly as expected, and progress can vary from one patient to another. When the medical team identifies that the teeth are not tracking as planned, the treatment plan may need to be reassessed and adjusted to make sure we continue moving toward the planned result. However, we understand that this does not take away from the frustration caused by the repeated clinic visits and delays you experienced.
Regarding our partner clinic in Dubai, we take your feedback very seriously. We are committed to making sure our patients feel properly supported and that the doctor treating them is familiar with their case and treatment progress. We have several partner clinics in Dubai, and we will be happy to contact you and arrange a referral to another clinic that is more convenient for you and better suited to your needs.
We do not take your experience lightly. The patient journey and the overall experience throughout treatment are extremely important to us, alongside achieving the final clinical result.
Our team will contact you directly to address your concerns, work on resolving the issues you have experienced, and support you in continuing your treatment as smoothly as possible until you reach your planned final result.
BASMA.com
really enjoyed my time with basma
really enjoyed my time with basma
it was super smooth and easy
also with all the things the region went through and what you guys went through aswell and yet you kept updating me
19 augustus 2026
Antwoord van BASMA.com
Thank you for your kind words, Salem 💕
We’re really happy to hear that your experience with BASMA was smooth and easy, and that you felt well supported and kept updated throughout your journey.
We truly appreciate your patience and understanding, especially during a challenging period. It means a lot to know that our communication and follow-ups made a difference. 🥰
Thank you for trusting BASMA with your smile! We hope you're enjoying life with your beautiful new smile 😄
BASMA.com
Loving my new amile
The whole time I was re-assured, which was motivation to keep wearing my aligners. All my questions had concerns were answered and dealt with throughout the process. I am a busy person, so the fact that most of the things are done virtually, was great for me.
I am so happy with my new some, so much that I cannot stop smiling!
My teeth look brand new really.
19 augustus 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Khanyisa💕
We’re so happy to hear that you felt reassured and supported throughout your treatment and that we were able to make the process easy and convenient for you.
We’re especially glad that you’re loving your new smile and can’t stop smiling! 😍
Thank you for trusting BASMA with your smile. We truly appreciate your kind words and recommendation! 😄
BASMA.com
Great experience
It was great, really liked it and the 3d scan is awesome!
6 augustus 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Leya! 💕
We’re really glad to hear that you had a great experience at the clinic and enjoyed the 3D scan! 😄
Thank you for choosing BASMA!
BASMA.com
Great experience with Basma’s…
Great experience with Basma’s Invisalign service! The team was professional and supportive throughout my treatment. A special thanks to Nora for always being so responsive on WhatsApp, even after I finished my treatment.
When I wasn’t fully happy with my results, they extended my treatment plan without any hassle. They also changed my clinic when I requested it, making the whole process very smooth.
Even now, they still respond and are always happy to help. Highly recommend!
18 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Maram💕
We’re truly happy to hear that you had such a positive experience with BASMA and felt supported throughout your treatment and even after completing it.
Your satisfaction means a lot to us, and we’re always happy to be here whenever you need us.
Thank you for trusting BASMA with your smile and for recommending us to others. We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Great experience with Basma
I had a great experience with Basma Clinics during my Invisalign treatment. The entire team was professional, friendly, and supportive throughout the process.
I would especially like to thank Noora for her exceptional follow-up and support. She guided me step by step throughout my treatment, was always available to answer my questions, and made sure I was comfortable and well-informed at every stage.
I truly appreciated how understanding and flexible the team was in working with me to achieve the best possible results. Their attention to detail and commitment to my satisfaction made the whole experience smooth and positive.
I highly recommend Basma Clinics to anyone considering Invisalign or orthodontic treatment. Thank you to the entire team, and especially Noora, for the excellent care and support!
20 juni 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you so much for your kind words, Malik! 💕
We’re truly happy to hear that you had such a positive experience during your invisible aligner treatment and that you felt supported throughout your journey.
It means a lot to our team to know that our follow-ups and support helped make your treatment journey smoother and more comfortable.
Thank you for trusting BASMA with your smile and for recommending us to others. We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Excellent Experience with Outstanding Customer Care
كانت تجربتي رائعة، وأنا راضية عن النتيجة بنسبة 89% والحمد لله. أكثر شيء أعجبني هو خدمة العملاء؛ كانوا يردون على جميع استفساراتي في أي وقت وبكل احترافية، ولم أشعر أنني وحدي طوال فترة العلاج. كانوا يتابعون حالتي باستمرار، يرسلون لي التذكيرات، ويشرفون على سير العلاج خطوة بخطوة، وكان واضحًا أن رضا المريض يمثل أولوية بالنسبة لهم. أشكرهم على أخلاقهم الراقية، واهتمامهم، وإتقانهم للعمل، ولذلك أوصي بهم بكل ثقة.
I had a wonderful experience and I’m 89% satisfied with the results, alhamdulillah. The best part of my journey was the customer service. They were always available to answer my questions promptly and professionally. Throughout my treatment, they stayed in touch, sent reminders, monitored my progress, and made sure everything was going smoothly. It was clear that patient satisfaction is one of their top priorities. Their kindness, professionalism, and dedication truly stood out, and I would happily recommend them to others.
2 augustus 2025
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you so much for your kind words, Fay! 💕
We're truly happy to hear that you had a wonderful experience and that you're pleased with your results. It means a lot to know that our Care Team made such a positive impact throughout your journey.
Thank you for trusting BASMA with your smile and for recommending us to others. We hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
I had such a great experience with…
I had such a great experience with basma
And l am really satisfied with my new smile
Also l would like to thank my assistant in this journey she was so helpful and kind.
31 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Narjes! 💕
We’re really glad to hear that you had a great experience with Basma and are satisfied with your new smile.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Smooth process; great results.
I had a great overall experience with Basma and would highly recommend it to anyone looking to straighten their teeth. The entire process was smooth, simple, and easy to follow. Everything was clearly organised through the app, from check-ins and progress photos to reminders for aligner changes, making it really convenient to stay on track.
The customer support team was also fantastic — always responsive, helpful, and quick to answer any questions I had throughout the treatment, which made the whole experience feel even more reassuring.
I’m so happy with the final result and absolutely love my new smile. Thank you, Basma!
24 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you so much for your kind words, Halah 💕
We're delighted to hear that you had such a smooth and positive experience with BASMA. It's wonderful to know that the app made it easy to stay on track throughout your treatment and that our Care Team was able to provide the support and reassurance you needed along the way.
Most importantly, we're thrilled that you love your new smile!
Thank you for trusting BASMA with your smile journey and for recommending us to others. 😄
BASMA.com
I had a good experience with Basma and…
I had a good experience with Basma and achieved the smile I want. The customer service team was professional. Definitely will recommend Basma to my friends and family
17 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Bayan 💕
We’re really glad to hear that you had a good experience with Basma.
Thank you for your trust and for recommending BASMA to others.
We hope you're enjoying life with your beautiful new smile!😄
BASMA.com
Professional Service and Top Experience
I had a great experience with Basma from start to finish. The whole process was very professional, smooth, and well organized. The results exceeded my expectations, and I’m really happy with how my smile turned out.
A special thank you to the support team—they were incredibly helpful, responsive, and always available to answer my questions and guide me through every step. Their kindness and professionalism made the entire experience stress-free.
I highly recommend Basma to anyone looking for high-quality results and excellent customer service!
17 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you so much for your kind words, Aya ❤️
We're thrilled to hear that your experience with BASMA was smooth from start to finish and that your results exceeded your expectations. Knowing that you're happy with your new smile is the greatest reward for our team.
Thank you for your trust and for recommending BASMA to others.
We hope you're enjoying life with your beautiful new smile!😄
BASMA.com
Perfect
They are so good and i recommend everyone to visit them and do a first recheck before anything, then you will see your final smile before and after, and that what i was looking for
23 juli 2025
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you so much for your kind words, Hashim 💕
We're delighted to hear that you had such a positive experience and that seeing your expected smile through the 3D treatment simulation gave you the confidence to start your journey with us.
Thank you for recommending BASMA to others!
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile😄
BASMA.com
My experience with Basma was great
My experience with Basma was great. I love my new smile.
16 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Riccardo! 💕
We’re really glad to hear that you had a great experience with Basma and love your new smile.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Antwoord van BASMA.com
Thank you for your kind feedback, Gaelle! 💕
We’re really glad to hear that you had a good experience with Basma.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Excellent customer service
Excellent customer service! The team was friendly, responsive and always took prompt action to address my request which made the entire journey smooth and stress-free.
13 juli 2026
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you for your kind feedback, Dana! 💕
We’re really glad to hear that you had a positive experience with Basma and especially our Customer Service Team.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Experience was really good now that the…
Experience was really good now that the treatment is over after 9 months.
I wasn't expecting such results to be honest.. I was skeptical at first but things started showing after a while..
The aligners themselves are a bit too much to handle in terms of commitment, other than that, it was great!
Customer service were always there to answer any questions I have in mind.
Their medical partner in Riyadh - horizon clinic - were very professional and dealt with my teath delicately.
When you book the consultation call, be prepared and ask the right kind of questions so that your results are as you are expecting.
Definitely recommended!
1 oktober 2025
Review zonder uitnodiging
Antwoord van BASMA.com
Thank you so much for your kind feedback, Lama! 💕
We're delighted to hear that you're happy with your smile and that the results exceeded your expectations.
We also appreciate your honest feedback about the commitment required with aligners. Consistency really is key to achieving the best possible results, and we're grateful for the dedication you put into your treatment.
We truly appreciate your trust in us and hope you're enjoying life with your beautiful new smile! 😄
BASMA.com
Don’t trust them.
Don’t trust them.. they’ll just waste your time and money. Literally wasted a year and so much money on their product but it didn’t work.it really does nothing at all. All the dentists I visited told me that this is a fake product and in fact does not work. They were unhelpful when I reached out and wanted more money. Don’t trust them. @basma the only way you can help me is give me my money back.
30 augustus 2025
Review zonder uitnodiging
Antwoord van BASMA.com
Dear AlYasmine,
We're sorry to hear about your experience.
We'd really like to look into your case and see how we can help. However, we weren't able to identify your account based on the name provided.
Could you please contact us via WhatsApp, the app chat, or by email at care@basma.com? Once we have your details, we'll review your treatment thoroughly and do our best to support you.
We're here to help and are committed to making things right.
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