This is a great for finding home cleaning great job but iam biginner but i am poor you help me bro 🙂↕️
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Bonsoir j’aimerais partager avec vous notre expérience avec madame Sandra Santos, elle a été super efficace, précise et attentionné dans son travail . Nous avons vue une grosse différence entre elle... Toon meer
Bedrijf heeft geantwoord
Horrible service, it is always hit or miss to get a good cleaning person. Many times I had to clean up after the cleaning. When you finally get a good cleaner, they don't last long as they find ot... Toon meer
our designated cleaner - Solange is kind and thorough in her cleaning. She takes care with our things and does an amazing job. She also brings a lovely personality to her tasks. Often she will even an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Book your cleaning on Batmaid, your on-demand home cleaning platform. Benefit from declared and insured cleaning agent now on www.batmaid.lu. #batmaid #ethicalcleaning #fightblackmarket
Contactgegevens
21, rue Glesener, L-1631, Luxembourg-gare, Luxemburg
- +352 28 80 32 70
- client@batmaid.lu
- batmaid.lu
4,5
Uitstekend
258 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Antwoord van Batmaid Luxembourg
Dear Marie-Francoise,
Thank you for your positive review, we're glad that you use our application and are satisfied with it!
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
I love coming home on a Thursday and…
I love coming home on a Thursday and the house is sparkling clean and smell so good.
31 oktober 2024
Antwoord van Batmaid Luxembourg
Dear Flic,
Thank you for your positive review, we're glad that you benefit from a great service and are satisfied with it!
Our agents work really hard and it is the greatest pleasure to see that their hard work is recognized.
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Easy and Convenient App for booking Cleanings
Great portal and like the ability to have easy access to invoicing
22 oktober 2024
Antwoord van Batmaid Luxembourg
Dear Monica,
Thank you for your positive review, we're glad that you find our App convenient and are satisfied with it!
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
It is a gamble to know whether you get…
It is a gamble to know whether you get a good cleaner or not.
Unfortunately i noticed that mine would leave earlier than i paid for. When i complained i received platitudes as excuses.
For over 30€ an hour, i expected a much better service.
10 juli 2023
Review zonder uitnodiging
Antwoord van Batmaid Luxembourg
Dear client,
Thank you for taking the time to share your feedback. We regret that your experience with us was not satisfactory.
Unfortunately, we can't find you in our database. Could you please contact our support team by e-mail at client@batmaid.lu or by telephone on +352 28 80 32 70? We would like to review the situation with you and find an appropriate solution given what happened.
Rest assured that we take all the comments from our clients very seriously in order to continuously improve our services.
We are looking forward to hear from you and remain at your disposal for any question or request you may have,
Best regards,
Your Batmaid Team
Chaque fois en retard et puis partir…
Chaque fois en retard et puis partir plus tôt en disant plus tard que si on se plaint que ce n'est pas propre, prétendre qu'on n'a pas eu assez de temps pour tout nettoyer... c'est Batmaid Luxembourg. Après nous nous sommes plaints la dernière fois que la femme de ménage n'avait rien nettoyé, et après avoir montré à la femme de ménage et attiré l'attention sur le fait que ce n'était pas propre, elle a seulement dit : "J'ai déjà nettoyé ici !" Ils nous accusent de mentir, même si nous leur avons envoyé des photos ! Ils n'ont pas voulu nous aider à ce moment-là, donc nous avons annulé notre contrat ! Ma femme a laissé un avis sur Google, 5 semaines plus tard, leur patronne nous téléphone pour nous proposer de venir nettoyer gratuitement en guise de réparation, mais seulement si ma femme supprime cet avis... jusqu'ici, tout va bien. La patronne nous a promis (pour la 5ème fois) qu'elle enverrait sa meilleure femme de ménage pour offrir un service complet. Maintenant, elle prétend que ce n'était pas le cas, qu'il n'a jamais été question d'un service complet mais seulement de 3 heures. Encore une fois, on m'accuse de mentir ! Une impolitesse sans précédent ! En plus, nous ne nous laisserons pas corrompre par vous, Madame la patronne de Batmaid !
Being late every time and then leaving early, only to later claim that there wasn't enough time to clean everything... that's Batmaid Luxembourg. After we complained last time that the cleaning lady hadn't done anything, and I showed her and pointed out that it wasn't clean, she just said, "I already cleaned there!" They're portraying us as liars, despite us sending them photos! They didn't want to help us at that point, so we terminated our contract! My wife left a review on Google, and 5 weeks later, their boss called us to offer free cleaning as an apology, but only if my wife would delete the review... so far so good. The boss promised us (for the 5th time) that she would send their best cleaning lady to provide a full service. Now she claims that wasn't the case, that it was never about a full service but only 3 hours. Once again, I'm being labeled a liar! An unparalleled cheekiness! Besides that, we won't allow ourselves to be bribed by you, Madam Boss of Batmaid!
7 mei 2024
Review zonder uitnodiging
Antwoord van Batmaid Luxembourg
Dear Client,
We will respond in the same way as to the review you already left on our Google page.
We are sincerely sorry to hear that your experience with Batmaid did not reach your expectations; however we really appreciated you bringing these issues to our attention. We use all feedbacks to improve and ensure the situation does not occur again in the future.
We consistently tried to address your complaints with various solutions, including free cleanings. Over the past three years, 12 different agents reported that the cleaning time was insufficient due to the high level of clutter in your home.
Additionally, the changes in agents were due to their own decisions based on their experiences at your place, which we, as their employer, had to respect.
Rest assured that in any case, we aim to be responsive and to offer consistent cleaning services. If you have any further questions or remarks after our recent email correspondence and telephone call, please do not hesitate to contact us by email at client@batmaid.lu or by phone at +352 28 80 32 70
Kind regards,
Your Batmaid Team
Professional
Professional, responsive, good quality cleaning, flexible when needing to adjust cleaning appointments.
16 april 2024
Antwoord van Batmaid Luxembourg
Dear Martyn,
Thank you for taking the time to share your experience with Batmaid.
We strive to meet each client's expectations, and our agents work really hard. We're glad that you benefit from a great service and are satisfied with it!
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Antwoord van Batmaid Luxembourg
Dear Ewa,
Thank you for recommending our services! We are glad that they meet your expectations!
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Sie ist sehr freundlich
Sie ist sehr diskret, sehr freundlich und macht Ihren Job gut. Da ich im Home Office an doesen Tagen arbeite und auch Telefonate bekomme musste sie beim Staubsaugen eben unterbrechen damit meine Kunden mich hoeren und ich sie. Es war jetzt das erste Mal dass sie hier war aber bin sehr zufrieden
7 maart 2024
Antwoord van Batmaid Luxembourg
Sehr geehrte Steffi,
Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben.
Es ist uns immer eine Freude, unsere Kunden mit dem Service unserer Batmaids zufrieden zu stellen.
Wir stehen Ihnen jederzeit gerne zur Verfügung und wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüssen,
Marie von Batmaid
I do not recommend Batmaid
The only thing that works to the perfection is the Batmaid digital platform.
Batmaid promises a "high-quality cleaning" and sent to my place an employee with very low standards of professionalism. Basics principles of cleaning were not even respected (removing objects before wiping any surface) to say the least. For the rest, it was an absolute joke which I won't even mention here. The service is not serious, I definitely do not recommend.
I phoned them to provide feedback, and they offered to send over a more suitable employee with a discount. Question being why didn't they send someone suitable in the first place?
19 februari 2024
Review zonder uitnodiging
Antwoord van Batmaid Luxembourg
Dear Sarah,
Thank you very much for sharing your experience with us.
Again, we are sorry to hear that your cleaning with Batmaid was not up to your expectations.
We tried to reach your to review the situation and find an appropriate solution for you. We unfortunately could not get through, and have sent you a detailed email with our suggestion.
As explained, the Batmaid who worked at your place has a number of customers who are completely satisfied with her work. We are aware, however, that each house is different and clients needs and expectations as well, that is why we do our best to find the agent that will meet them at their satisfaction.
Our customer happiness is one of our top priorities, and we take this review very seriously.
Should you want to further discuss the issue, do not hesitate to contact our customer service per email at client@batmaid.lu or by phone +352 28 80 32 70.
Sincerely yours,
Marie for Batmaid
Professional friendly and efficient
27 januari 2024
Antwoord van Batmaid Luxembourg
Dear Claire,
Thank you for your positive review, we're glad that you benefit from a great service and are satisfied with it!
Our agents work really hard and it is the greatest pleasure to see that their hard work is recognized.
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Très sérieux et bien organisé
14 december 2023
Antwoord van Batmaid Luxembourg
Cher Nicolas,
Merci pour votre retour d'expérience ! Nous sommes ravis que nos évaluez nos services positivement et que ceux-ci correspondent à vos besoins !
Si vous avez des questions, n'hésitez pas à contacter notre service client, nous restons à votre disposition.
Meilleures salutations,
Marie pour Batmaid
1er menage de qualité et personne…
1er menage de qualité et personne sympathique
31 oktober 2023
Review zonder uitnodiging
Antwoord van Batmaid Luxembourg
Cher Sébastien,
Merci infiniment pour ce commentaire positif ! Nous sommes ravis que le service de votre Batmaid ait entièrement répondu à vos attentes.
Notre équipe reste à votre entière disposition pour toute question et vous souhaite une excellente journée.
Meilleures salutations,
Marie pour Batmaid
Impeccable fast cleaning
Impeccable cleaning it took her two hours instead of three,very fast but at the same time accurate
27 september 2023
Antwoord van Batmaid Luxembourg
Dear Anna,
Thank you for your positive review, we're glad that you benefit from a great service and are satisfied with it!
Our agents work really hard and it is the greatest pleasure to see that their hard work is recognized.
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Super Graziela
25 september 2023
Antwoord van Batmaid Luxembourg
Dear Laura,
Thank you for your positive review, we're glad that you benefit from a great service and are satisfied with it!
Our agents work really hard and it is the greatest pleasure to see that their hard work is recognized.
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Great service!
Great service. Transparent, reliable, and easy to book and to specify what you need. The person who came was professional and friendly. I only need occasional cleaning and it’s the perfect solution. Thank you.
31 augustus 2023
Antwoord van Batmaid Luxembourg
Dear Sarah,
Thank you for taking the time to share your experience with us. We strive for constant improvements and train our agents in order to guarantee the best experience with all the Batmaids.
We are thrilled to learn that our services meet your expectations !
Our Customer Support team remains at your entire disposal should you have any question and wishes you a lovely afternoon!
Sincerely yours,
Marie for Batmaid
Fantastic experience
My experience has been fantastic. The cleaning lady was super nice and professional. Everything was super super clean. Thanks a ton
23 augustus 2023
Antwoord van Batmaid Luxembourg
Dear Clara,
Thank you for your positive review, we're glad that you have benefited from a great service and are satisfied with it!
Our agents work really hard and it is the greatest pleasure to see that their hard work is recognized.
On behalf of the Customer Support team, we truly thanks you for your kind feedback and remains at your entire disposal should you have any question,
Sincerely yours,
Marie for Batmaid
absolument fantastique
16 augustus 2023
Antwoord van Batmaid Luxembourg
Cher Nils,
Merci beaucoup pour votre commentaire. Rien ne nous fait plus plaisir que d'entendre des retours positifs sur le travail de nos Batmaids.
Notre équipe reste à votre entière disposition pour toute question et vous souhaite une très belle journée.
Meilleures salutations,
Marie pour Batmaid
She gets the job done and more
I'd definitely recommend Mme Amandine, for her professionalism and reliability. Very grateful for her kindness and her work.
24 juli 2023
Antwoord van Batmaid Luxembourg
Dear Maria,
Thank you for taking your time to share your experience with us. We strive for constant improvements and constantly train our agents in order to guarantee the best experience with all the Batmaids.
Amandine works really hard and it is the greatest pleasure to see that her hard work is recognized.
Our Customer Support team remains at your entire disposal should you have any questions and wishes you a lovely day!
Sincerely yours,
Marie for Batmaid
Une fois devient coutume👍
Etant immobilisée suite à une opération, j’ai besoin d’aide pour effectuer mon ménage. Batmaid a répondu aussitôt à ma demande urgente. La Batmaid qui me décharge du ménage est bienveillante, efficace et professionnelle. Je suis très satisfaite de ses services. Je l’avais demandée une première fois en essai mais je continue à demander ses services chaque semaine maintenant .👍
7 juli 2023
Antwoord van Batmaid Luxembourg
Chère Brigitte,
Merci infiniment pour ce commentaire positif ! Nous sommes ravis que le service réponde à vos attentes.
De plus, rien ne nous fait plus plaisir que d'entendre des retours positifs sur nos Batmaids.
Notre équipe reste à votre entière disposition pour toute question et vous souhaite une excellente journée.
Meilleures salutations,
Marie pour Batmaid
We are very satisfied with the service…
We are very satisfied with the service offered by Batmaid. We have a regular Batmaid coming every week who is amazing and when she is on holidays Batmaid always manages to find a replacement that suits us. They are easy to reach and very responsive
11 juli 2023
Antwoord van Batmaid Luxembourg
Dear Celine,
Thank you for your positive review, we're glad that you benefit from a great service and are satisfied with it!
Our agents work really hard and it is the greatest pleasure to see that their hard work is recognized.
On behalf of the Customer Support team, we truly thanks you for your kind feedback and remains at your entire disposal should you have any question,
Sincerely yours,
Marie for Batmaid
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