I returned my order (BBC240619), and according to DHL, the package was delivered to your warehouse on June 18 at 12:46 PM. It has now been several weeks, and I still have not received my refund.... Toon meer
Bedrijf heeft geantwoord
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I was hesitant at first from the previous reviews on here, but I thought let me see and place an order! Unfortunately my parcel did not arrive BUT the customer service person (forgot his name) was so... Toon meer
Bedrijf heeft geantwoord
Fine if you actually keep the product but my experience- terrible. Ordered items for my son, needed to send them back as too big. Sent tracked and signed for with royal mail. They confirm, parcel... Toon meer
Bedrijf heeft geantwoord
I’ve ordered quite a few things from both BBC & Icecream over the last few years. All items, across the different ranges, have been excellent quality. The new pickup delivery service is a game cha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Billionaire Boys Club & ICECREAM EU was founded by Pharrell Williams in partnership with NIGO® in 2003. We are globally recognised apparel and accessories brand whose blend of streetwear and luxury has influenced countless pockets of fashion, music, design and culture.
Contactgegevens
London, Verenigd Koninkrijk
- +44 (0) 333 090 3167
- service@bbcicecream.eu
- bbcicecream.eu
3,1
Gemiddeld
59 reviews
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Very disappointing customer service.
I returned my order (BBC240619), and according to DHL, the package was delivered to your warehouse on June 18 at 12:46 PM. It has now been several weeks, and I still have not received my refund.
I have contacted customer service multiple times, but none of my emails have received a response. No update, no explanation, and no acknowledgement that my return has been received.
This level of customer service is unacceptable. Once a company has received a returned item, customers should not have to chase them for weeks just to get their money back.
Until this issue is resolved, I cannot recommend shopping with BBC ICECREAM.
18 juni 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Daniel,
Thank you for reaching out to us.
We are sorry for your experience with your return and issues with reaching out to us.
We have looked into this and can confirm we have processed the refund while also sending an email to yourself.
If you wish to discuss this further, you can always give us a call on +44 (0) 333 090 3167
Kind Regards,
BBCICECREAM EU TEAM
Absolute joke of company
Absolute joke of company. Placed an order and never got the item. No response, no reply to any of my emails. Scums
2 juli 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Janos,
We are sorry to hear about your recent experience with your order.
The Customer Service team would be happy to assist you further, who you can reach via email at service@bbcicecream.eu or by phone on +44 (0) 333 090 3167
Please share your details with us and we will aim to resolve your enquiry as soon as possible.
Kind Regards
BBCICECREAM EU TEAM
Customer Service 5⭐
I was hesitant at first from the previous reviews on here, but I thought let me see and place an order! Unfortunately my parcel did not arrive BUT the customer service person (forgot his name) was so helpful and amazing. Provided me excellent service and shipped out a replacement very quickly. I'm happy with the item and the new delivery was quick! Props to the customer support team
8 juni 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Miriam,
Thank you so much for your 5-star review and for taking the time to share your experience.
It’s great to know that our customer service team was able to support you throughout and respond to your messages.
Thank you again for your trust and for helping reassure other customers who may be considering ordering. We truly appreciate your support.
We hope to see you back again soon, and as always, feel free to reach out to us at service@bbcicecream.eu if you need anything.
Kind Regards,
BBCICECREAM EU Team
BBCICECREAMEU Online customer service…
BBCICECREAMEU Online customer service is beyond mediocre, definitely not a reflection of what the brand really is worldwide.
28 mei 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Xina & DaDo,
Thank you for reaching out to us.
We're sorry to hear that you are unhappy with the service provided by the team.
Please let us know how we can assist you by emailing us service@bbcicecream.eu or call us on +44 (0) 333 090 3167, and we will be happy to assist you further and provide an update as soon as possible.
We look forward to resolving this for you.
Kind Regards
BBCICECREAM EU Team
Parfait
Malgrés un délai d'envoi un peu long (2j ouvrés après la commande) et des relances par mail, le service client a été très réactif et patient, ils m'ont répondu à chaque fois, et dés que le colis a été envoyé ça a été très rapide, transporteur DHL parfait (suivi, communication, livreur) rien à dire, il y a bcp d'avis négatifs donc j'ai longuement hésité avant de commander, et je ne regrette pas du tout, la qualité de la veste est géniale, elle est magnifique (bombers de la collab bbcicecream x yankees) livraison parfaite, service client réactif, je voulais laisser cet avis positif, pour les personnes comme moi qui hésitent, vous pouvez commander sans problème, je pense que le site Européen éssaye de "revaloriser" son image, tous les derniers avis récents sont positifs, c'est ce qui m'a poussé à faire ma commande, merci encore BBCICECREAM pour cette pépite.
3 april 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Andy,
Thank you so much for your 5-star review and for taking the time to share such a detailed experience.
We’re really glad to hear that you’re happy with your order and that the quality of the jacket met your expectations. It’s also great to know that our customer service team was able to support you throughout and respond to your messages.
We appreciate your feedback regarding the dispatch time, and we’re continuously working to improve this to provide a smoother experience from order to delivery. We’re also pleased that once shipped, your delivery experience with DHL was seamless.
Thank you again for your trust and for helping reassure other customers who may be considering ordering. We truly appreciate your support.
We hope to see you back again soon, and as always, feel free to reach out to us at service@bbcicecream.eu if you need anything.
Kind Regards,
BBCICECREAM EU Team
Fine if you actually keep the product…
Fine if you actually keep the product but my experience- terrible.
Ordered items for my son, needed to send them back as too big. Sent tracked and signed for with royal mail. They confirm, parcel delivered and signed for by company.
Never heard anything since, no refund, ive emailed 3 times, no response, messaged on Instagram, no response. I will now be calling tomorrow, looks doubtful ill get an answer.
Wish I had looked at reviews on here before ordering.
Terrible terrible company.
15 februari 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Michelle,
Thank you for reaching out.
We’re sorry to hear that you haven’t received an update regarding your return or a response from our team.
Please contact us at service@bbcicecream.eu or call us on +44 (0) 333 090 3167, and we will be happy to assist you further and provide an update as soon as possible.
We look forward to resolving this for you.
Kind regards,
BBCICECREAM EU Team
Excellent Quality & Customer Service
I’ve ordered quite a few things from both BBC & Icecream over the last few years. All items, across the different ranges, have been excellent quality.
The new pickup delivery service is a game changer for me. The delivery service used last time, Evri I think, delivered my parcel to the wrong address & were no help trying to locate the package. Thankfully, BBC customer service were outstanding & resolved the issue, no problem.
5 Stars to them on all fronts !
3 februari 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Jill,
Thank you so much for your 5-star review and for being a loyal customer of both Billionaire Boys Club and ICECREAM over the years.
We’re thrilled to hear that you’ve consistently been happy with the quality across our collections. It’s also great to know that our new pickup delivery service has made such a positive difference for you.
We really appreciate your kind words about our customer service team. While we’re sorry to hear about the delivery issue you experienced previously, we’re glad we were able to resolve it quickly and turn things around for you.
We hope to see you back again soon, and as always, feel free to reach out to us at service@bbcicecream.eu if you need anything.
Kind regards,
BBCICECREAM EU Team
very happy
no idea why there’s so many bad reviews. i ordered and got my order next day, correct sizing, well packaged and also good quality.
22 januari 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi OGSRiley,
Thank you for taking the time to leave us a review with your positive feedback.
We are happy to know that you got your order on time and you are enjoying it!
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
I bought the nicest jeans i've ever…
I bought the nicest jeans i've ever had. Thick quality love everything about It.
Greetings from Germany.
16 januari 2026
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Valerio,
Thank you for taking the time to leave us a review with your positive feedback.
We are happy to know that you love your new jeans!
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
tout parfait
J’avais peur en voyant tous les commentaires négatif mais tout s’est super bien passé pour ma commande et livraison le lendemain de la commande
Je recommande !
30 december 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Douglas,
Thank you for taking the time to leave us a review with your positive feedback.
We are glad to know that everything went good with your order.
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Great label Great Service
"I've been a fan of BBC clothing for years now, and the quality just gets better every season. I just got the washed pop-over hoodie, and the fit, quality, and color are perfect. It also comes packed and presented beautifully."
23 december 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Philip,
Thank you for taking the time to leave us a review.
We are glad to know that you are happy with the product!
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Great experience and fast shipping.
3 november 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Hayden,
Thank you for taking the time to share your positive experience with us!
We are very glad to know you are happy with your order.
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Highly recommend..Quick and good quality
Highly recommend..I got £400 (8 items)..Arrived withing 48 hours perfectly packaged.. Great Quality..Only negative the sizes slightly vary..Large sweatshirt fit slightly different between ice cream/bbc
20 september 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Ollie,
Thank you for taking the time to share your positive experience with us!
We are very glad to know you were very happy with your order.
We appreciate the feedback on the sizing; please note that the specific info about sizing can be found on each specific product page. If you have any further feedbacks on how to improve this, please feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
They are clothes are quality and good material and is not too expensive now they are doing sales
I love their products the quality is great and his very attractive the materials is also good and they have a very good costumer service, bought a T shirt is large and unfortunately it run big and return it to them in exchange for medium and they change it for according to their procedures and on times, I can recommend them for anyone, I like the way they design all their clothes and is not too expensive 💯
25 juli 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Bukola,
Thank you for taking the time to share your positive experience with us!
We are very glad to know you are happy with your product.
Hope to see you order with us again and as always feel free to contact us on service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Arrived in 3 days without any problems
11 juli 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Louise,
Thank you for taking the time to leave a review with us.
We are glad to hear that you received your order and happy with the service provided.
If you have any other inquiries, please do not hesitate to reach out to us via email service@bbcicecream.eu
Kind regards,
BBCICECREAM EU TEAM
Bad size guides
Bad size guides, bought a pair of shorts on sale for $100 but they are too big bc its impossible to read the size charts on their website. They are telling me that i will need to return the parcel myself, which costs $30 on a $100 pair of shorts.
What is this bad service, will never buy from them again!!!
27 maart 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Christian, Thank you for your feedback on the size chart. We have taken your comments and forwarded to the relevant department. We are continuously working on improving the details we provide on our website and making it easier for all to use.
In regards to returns. Right now, the customer is responsible for the shipment of the return as we do not provide a return label. You can find further details on https://bbcicecream.eu/pages/returns.
Please let us know if we can be of any further assistance. You can always reach out to us via email, service@bbcicecream.eu
BBCICECREAMEU Team
Be very cautious with this company!!!
I purchased clothing and returned the incorrect sizes, but I haven’t received my money or the correct items back.
Be very cautious with this company!!!
25 januari 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Glenn, Thank you for taking the time to write your review.
We apologise for the time taken to solve your case and get that refund plus exchanged issue.
We at BBCICECREAM EU value the feedback provided by our customers. As we work towards improving the services provided, we hope you continue to visit and shop on our online store.
BBCICECREAMEU Team
Zero stars
Zero stars. I return my shirt in September and now it is January and I still haven't receive my money. They dont answer my emails and I tried to Phone them several times but they never pick up and when you leave a message they don't Phone you back. It is a terrable companie
28 september 2024
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Frabel, Thank you for leaving a review. I am sorry to hear how this was handled.
Your comments have been forwarded to the team and we will work towards improving our services.
The delay was caused due to the return not being recorded and no details on the tracking of the return was provided. Once the return was made later on, the refund was issued.
We understand the inconvenience this may have caused and apologise again for it.
BBCICECREAMEU Team
Do not waste your time
Reply to BB:
The amount of time it has taken you to reply to this comment proves my point. I daren't send it back based on other reviews, saying they’d sent it back and been told their return was “lost” and no refund was made.
Really disappointed with this company. Wish I’d have read the reviews before making my purchase.
Bought my partner a hoodie for Christmas, and they sent the wrong size. The packaging said L (which we wanted) but hoodie inside is XL so they clearly hadn’t checked. Sent two emails now with no response as to how they plan to rectify this. Not only did I pay for shipping and then now, if I choose to return, I will have to pay an extortionate amount through tracked Royal Mail as I don’t trust them looking at these reviews. Either way, I lose money. Absolute joke, just don’t bother.
UPDATE- I received an email saying I would get a prepaid return label over 5 days ago. Still not received the return label, don’t know why it couldn’t have been sent in the same email. Still means I would lose £5 shipping cost at an issue that was out of my control.
Honestly the hoodie was terrible quality as well. Would give 0 stars if possible.
UPDATE- still not received a return label, but by looking at the reviews I think I will just not return and try and sell as people don’t get their refund by the looks of it. Don’t know who’s going to want to buy it though 🤷🏻♀️
7 januari 2025
Review zonder uitnodiging
Antwoord van BILLIONAIRE BOYS CLUB & ICECREAM EUROPE
Hi Evy, we would like to apologise for the time taken to resolve your case. We appreciate the feedback given and will take this onboard to try and improve our services in the future.
I can see on our records, that the team have been in touch with you in regards to your issue. Could you kindly reach out to us and we can have a further look into this.
BBCICECREAMEU Team
ABSOLUTE JOKE OF A COMPANY!!!!!
I WANT MY REFUND!!!!
This company is an absolute joke!!
Ordered a birthday present at beginning of OCTOBER and they sent me the WRONG order!!!
Told I had to wait for MY order to be returned by the other person WTF!!!
Waited 3 weeks only to be told they'd sold out of it now!!!!!
Asked for my refund and Still NOTHING
and we're now in DECEMBER!!!!!!!
AVOID THESE COWBOYS!!!!!
1 november 2024
Review zonder uitnodiging
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