BILLIONAIRE BOYS CLUB & ICECREAM EUROPE Reviews 

If I could give zero stars I would. Ordered tshirt several weeks ago and have had no update since. No response to any of my emails and customer service line just cuts out after ringing for about 30 seconds.
Disgusting customer service. I feel I have had my money stolen by these cowboys.

I had to make an account just to write this. My first experience with BBC has been absolutely aweful. So they are having a BF/CM sale right now and the trucker hats are very affordable. I make my order through Klarna. Receive my confirmation from BBC. Money is taken, etc etc. Everything good right? Nope.

The randomly cancel my order due to “unable to process my payment”. Now I have to go through the nonsense of waiting 10 days for Klarna to process my refund. To even learn this information I had to wait 15 minutes on Klarna chat support to be connected to a real person, because on Klarna’s website it just says “cancelled”, but the money is not in my Revolut and it’s not at Klarna and there is no indication of a pending transfer back to my account. I don’t know what and why, but I even retried the order with my card. They took my money again, and cancelled my order 5 hours later. Luckily with card payments you get your money back nearly instantly. So now I am “only” waiting 10 days for money that I never asked for back, neither did I ask for my order to be cancelled.

So my advice is, before buying ANYthing from them, try a small transaction and do not pay with Klarna. If your order is 3 digits and more you will be waiting 10 days for your money to back from interbank limbo. Seriously what an aweful experience.

Also I should add I have received no communication from BBC at all, no explanation, nothing. If the product is out of stock at least say that. But no they’d rather say “Unable to process payment”, well the contrary. You processed it alright, it will process for 10 days and I basically did interbank acrobatics with my money for absolutely nothing. Not even a respctful apology by BBC.

With that said I do still enjoy their products and it’s sad I had to write such a negative review.

P.S. To Trust Pilot, I would love to submit screenshots of all my claims, please do not censor this review however negative it might sound

No refund given for a jumper i returned, 0 customer service, wrote 2 emails without reply, also called and only got a voicemail stay away from these

je vous conseil de porter plainte, j'ai forcé pour avoir un remboursement. Qualité ignoble, service client fantome, on me bloque une adresse mail. Bref évité d'acheter chez eux.

Køb aldrig herfra.
Vare med ødelagt tryk og ikke til at bruge - absolut spild af penge og tid, da levering var ekstrem langsom!

This Company does not pay refunds, I returned an item over 4 weeks ago and still no refund. They are not answering their 'phones and provide standard responses by email. I would not buy from them again and suggest anyone considering purchasing from them to stay clear unless you are happy to lose the money if there's a problem.

Jeg var lidt skeptisk pga andre anmeldelser her på trustpilot men min oplevelse da jeg bestilte varen var helt flawless. Der var den rigtige vare i den rigtige størrelse plus det tog kun 4 dage for at få pakken leveret. Jeg tror at grunden til at mange fra andre lande ikke kunne få pakken var, at de ikke bor i europa og det er kun i europa at man kan bestille varerne og hvis man bestiller varen i Danmark så er der altså ingen problemer. Det var der i hvert fald ikke for mig.

No customer support. I have requested refund based on poor quality but they have still not replyed on e-mail (4 weeks ago). I do not know what to do.

With returns (which are on your own costs) you wait forever for your money. It is now more than 3 weeks they received my return parcel, but I still wait for my money. They do not reply to my emails. Do not buy anything from that company!!!!

Got only 1 of the 2 items.
Emailed them but got no response..
still too early to make assumptions, hope they will respond to this!
Order nr BBC142130

This company is disgusting KEEP AWAY

I requested the courier the to deliver it another day(Tuesday )because I'm away for the weekend for it to say delivered (Friday), there's no proof of delivery, I've obviously haven't got it because I'm not at home

I contacted BBC and they say the following:
" Hi there,

Thank you for your email.

Please note that we do not operate on behalf of the courier; please file this complain with DHL.

They will be able to give you a proof of delivery "

ABSOLUTE DISGRACE OF A COMPANY

Under the Consumer Rights Act, when you buy goods from an online retailer, they are responsible for the goods until you receive them. So, if the courier loses the goods you ordered or they arrive damaged, the retailer is responsible for putting things right, not the courier.

MARK MY WORDS I WILL BE TAKING LEGAL ACTION AND I WILL TARNISH YOUR COMPANY TO LET PEOPLE KNOW NOT TO ORDER FROM YOU ::

ORDER NUMBER: ORDER BBC140641

I paid a return myself and only got a refund after weeks and threatening legal action. Do not risk using this company. The quality of the clothes for the price tag was also pretty terrible. DO NOT BUY

Jeg fik mig ting

Delivery arrived on time but have since returned the items. Items returned well within 14 days and they are claiming to not have received the package even know proof of postage and delivery sent to them multiple times. The most annoying experience is the fact that they ignore your emails for days and days and no one ever answers the phone number shown on the website. I’m still awaiting a refund along with many other people as I see form similar reviews on here. Avoid at all costs!

I have completed several orders and have nothing but good things to say. Great prices for 4 days arriving free courier service, I would give 6 stars if i could.

Meget tilfreds
Bestilt trøje den 27 dec - modtaget i Danmark den 4 jan. - pga dårlige anmeldelser her på trustpilot turde jeg næsten ikke at bestille, = jeg ville ønske flere skrev når det gik godt, men nok typisk man kun skriver når man er utilfreds

ABSOLUTELY SHOCKING SERVICE,I AM FUMING AS I TYPE THIS
ORDERED TWO TSHIRTS ON THE 25th Of NOVEMBER AND NOW ITS THE 11th OF DECEMBER.
NO PARCEL HAS ARRIVED NEITHER CAN I TRACK IT
WHAT AN INCONVENIENCE!!!
HAVE SENT A BUNCH OF EMAILS ALL I AM TOLD IS WE ARE WORKING ON IT ,"ITS THE COURIER COMPANY DELAYING" AND THERES NOTHING WE CAN DO ABOUT IT AT THIS POINT.

MY ADVICE IS DONT BUY FROM THEIR WEBSITE A RESSELER WOULD BE YOUR BEST BET.

RUBBISH SERVICES!!!!

Horrible Service, having an awful time, trying to get a refund for some jeans we replaced with a purchase of a larger size, despite being a new customer and spending over £400. Absolutely disgraceful. Just being fobbed off on emails, even though I paid over £9 for special delivery and can see that my return was received over a week ago, the excuse from customer services is we have a backlog, that’s it! Order Number BBC118295.

DON'T order from the EU. The returns process will cost you a lot of money and the customer service is really bad. Their sizes as displayed online are not correct. Never had a worse customer experience ever. Would almost call it a scam, but you can find the information about this online. Just had too much trust in this company so it's my own fault. I hope this review will help other people from falling in the same trap to compensate. Will never order here again.