ONLINE STORES Reviews 166

Fantastic from ordering to delivery. I placed the order online through the website but had a query, I emailed and quickly got a respond. The staff were very helpful both over the phone and over email. The delivery was organised with clear communication and on the day the driver was friendly and helpful.

Very helpful staff,I was keep informed

Quick delivery

Quick and easy transaction, no problems.

Generally my dealings with BBK were very good on this occasion. However part of my order totalling well over £2000 was a tube of acrylic joint adhesive which was supplied with only 2 mixing nozzles. This is totally inadequate as it is impossible to use half a tube before the set time. How much does a nozzle cost? You might easily need at least 6 nozzles if not more.

I’m a self employed kitchen fitter, placed my order with reasonable expectations, how wrong was I.
Twice I lost work to take time off for delivery only to be called once the day before and then on the actual rescheduled delivery day and told my order wasn’t arriving.
How many excuses can one company come up with? Well that’s two so far. Don’t waste your time ordering from this company, believe me you’ll be wasting more time than you expected.

Edit*
After being primarily disappointed, I have had a great response and they resolved all issues satisfactorily, therefore I changed my review accordingly

We was going to pay out for quartz, so glad we didn’t, this worktop looks amazing, no join, jointing kit is easy to use, would recommend.
Delivery was quicker than we thought, keep you updated on the order. Very good company.

I’m sure there a fantastic and fabulous company but unfortunately some of there drivers reg d16 enjoys chucking his Burger King rubbish out onto the road while driving down the a140

Very good service kept updating on process throughout

Easy to navigate website.

Great price, communication was great keeping me informed of delivery date and delivery driver was efficient and friendly

Have been using this supplier for a few years now, only ever had one problem; they cured it immediately!

What more can you ask for?

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry.
The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement) very heavy! Great product, ok to cut with jigsaw or better a fine cut 80 tooth TCT circular saw blade specified for cutting materials such as acrylic. Easy to use a router as well, made my own curved jigs. Polishing out scratches and excess adhesive easy with care, I put two layers of masking tape either side of the adhesive join which helped me realise & adjust how much acrylic I was taking away as the tape became scuffed. Overall excellent product, style &finish.

Great, much cheaper than from Wickes or Homebase

Easy to order.
Kept well up to date.
Delivery on time.
Couldn't have asked for more.

Excellent customer service. I was kept informed regarding delivery times etc. Very helpful staff.

Very competitive prices.

Easy to order online. Arrived at agreed date and time. One faulty panel exchanged no problem and delivered a few days later.
Unfortunately after we had placed our order, we discovered all the same items cheaper on another site … sigh 😖 typical!

Ordered some worktops so I was apprehensive about transferring a large sum of money and it potentially all going horribly wrong but….. order confirmation explained next steps, customer service kept me up to date on delivery date and all went like clockwork- would highly recommend

Good prompt and informative communication at every stage of the ordering and delivery process. Great product at a good price. Excellent service. Thank you