ONLINE STORES Reviews 166

Lovely quality worksurface. Delivery date well communicated and delivery driver phoned to forewarn of his arrival time.

Excellent customer service. The product exceeded our expectations fantastic value for money

Prompt service, good quality product, great value, good delivery.

The worktop looks very good, the delivery driver and mate were very helpful. It took longer tha expected and there was some confusion about timings

easy to communicate with to sort out the trim on product before purchase.
easy web order and communication from company over delivery.

The delivery was on time, and the delivery driver very polite and helpful.

The item hasn't arrived yet, so I can't comment on it.

Never used them before, excellent price and helpful during the process. Small hiccup involving delivery but was easily rectified. Will gladly use them again.

First class customer service, great communication, fast delivery and competitive prices. I would definitely recommend BBK Direct

I had such a great experience from ordering my worktop to its arrival. My issues started after installation.. i noticed scratches on the surface and pencil marks from where it had been cut still on the surface which suggests it wasnt buffed properly after install. No biggie so contacted the installer and was met with blame that it has to be my fault and there would be a charge for rectifying it (bare in mind the property is under renovation so the worktop has not been used. I was told i’d be charged £50 when the installer was in my area or £200! If he was to come to me specifically again shocked by the charges… this has now been ongoing for over a year now. Communication from bbk is slim when i email and the installer just doesnt communicate with me. I was so impressed by the service initially that to end up being treated this was is extremely upsetting and uncalled for.

Delivery arrived on time but sadly, there was only one person to deliver the two 4-meter worktops. As I had just returned home from a COVID hospitalisation delivering the worktops proved a painful experience

Very impressed kept us informed and delivered on time

I chose this company based on their good reviews and I'm certainly not disappointed. Big thank you to Kylie for keeping me updated and organising delivery outside their normal area.

Pleased with the work tops, good price and even though the delivery didn't quite go to plan they did their very best to rectify the situation. Thank you

Order easy to do on website delivery time very good and flooring was very good quality

Top product
Fast delivery
Very pleased
Many thanks

Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST

Product great and pattern matching perfect.
Some issues with changes in delivery but communication from company couldn't have been better.