I was looking for a quality grill and focused in on Napoleon brand. Had a couple of questions and called their toll free number. A live human being actually answered and I got my questions answered.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I misread the email and customer service reached out to talk to me. No complaints about BBQ Authority and I love the grill. Original Post: I wish you had been upfront about the availability of t... Toon meer
Bedrijf heeft geantwoord
I placed an order on 7-29-2026 and finally got all the items I ordered on Sept.9th. Michelle did a great job on following up with the items that we were having several problems with. Bruce
I knew what I was looking for (a Napoleon Prestige grill) , and BBQ Authority carried it. Having been a previous customer I knew the order would be correct and properly shipped on a pallet. They had t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contactgegevens
2141 Internationale Pkwy, 60517, Woodridge, Verenigde Staten
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Placed my order with ease on the web…
Placed my order with ease on the web page. Order came in quickly. Item was packed packed well.
16 april 2026
The entire transaction from beginning…
The entire transaction from beginning to end was perfect. Excellent communication, shipping status/updates, and quick delivery. Also the best price I could find on my item. I’ll definitely be buying from you guys again. Thanks so much!!
15 april 2026
Did what they said they would do and…
Did what they said they would do and delivery worked out well. nice little gift was a nice touch!
Waiting for a backordered item and send a note through their website/account and no response in 4 days?
3 april 2026
Great grill Rack
Grill rack came from the OEM as described and very well priced. The item was well packaged and shipped quickly.
13 april 2026
Exactly what I ordered
Exactly what I ordered, quickly, at a fair price.
Long Version: I ordered replacement parts for a grill I just bought as a "just in case" kind of thing. They made it easy to find on the site, and order. My only concern is that I hope they keep this part in stock for a while.
12 april 2026
Fast shipping and quality product
Fast shipping and quality product. Great communication. All is appreciated.
9 april 2026
Smooth Process
Ordering was easy. Product was delivered on the estimated date. Packaging was high quality so product was in great condition.
17 maart 2026
Customer service was great
Customer service was great, shipping was quick and the hot sauce was the extra kick to making this a great purchasing experince!
9 april 2026
Very easy quick order
Very easy quick order, my Alfa pizza oven arrived quickly. Their emails go in spam though. They had good price on the oven.
10 april 2026
All went smooth and well
20 maart 2026
No communication is that ordered grill was out if stock
Placed order for Napoleon grill. Following week called for a shipping update only to be told product was out of stock. While the person I spoke with was very apologetic and processed my refund immediately I will not be buying anything from BBQ authority. Firstly if your product is out if stock it should be clear on your website that the product is unavailable. Secondly if you're going to take my money immediately you should let me know the product is unavailable just as quickly.
9 april 2026
Great customer service
Representatives were very helpful sending manuals and helpful information for decision making. Order was sent out in a timely manner
9 april 2026
Convenient and fast
Fast delivery, great packaging, small gift for our barbecue was included. Thank you!
8 april 2026
22" Napoleon grill grates
Napoleon 22"cast iron grill grate was perfect for my recteq 380x bullseye grill. Made my grilling perfect.
7 april 2026
The delivery driver was great.
7 april 2026
There was an issue with a missing item…
There was an issue with a missing item that BBQ A is working to correct the issue
30 maart 2026
Great company
First. Great products. Second great communication. Third. Great delivery. Job well done.
7 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.