I recently purchased a Napoleon Prestige 500 RSIB from BBQ Authority and couldn't be happier with the entire experience. From the moment I placed my order, the process was seamless — the website m... Toon meer
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Lees wat reviewers zeggen
The entire transaction from beginning to end was perfect. Excellent communication, shipping status/updates, and quick delivery. Also the best price I could find on my item. I’ll definitely be buying... Toon meer
The entire process was completely hassle-free from start to finish. Your team made everything smooth and easy, and I really appreciated the thoughtful free goodies that came with my order — they wer... Toon meer
The handwritten thank-you letter was a lovely touch! The hot sauce bottles were a great success with my family; we truly enjoyed them. We certainly plan to purchase more in the near future. They al... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contactgegevens
2141 Internationale Pkwy, 60517, Woodridge, Verenigde Staten
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4,7
Uitstekend
3K reviews
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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great product
1 december 2025
Fast shipping !
Fast shipping !!
Never a problem when I order .
Napoleon accessories available .
Thank You !!
19 december 2025
Easy transaction
Easy transaction, fast shipping, for a free gift with my first order, thank you!
23 december 2025
I recently purchased a Napoleon grill…
I recently purchased a Napoleon grill during the Black Friday event, and I am thoroughly impressed with both the product and the service. From start to finish, the entire experience was seamless.
The delivery was prompt and arrived exactly as scheduled, with the grill in perfect condition—no damage whatsoever. It’s clear that the company takes great care in handling their products during transit.
Overall, the service was exemplary, and I couldn't be more satisfied with my purchase. The attention to detail and commitment to quality is evident, making it a 5-star experience all around. Highly recommend!
18 december 2025
Good service
Bought online. Shipped quick, answered phone when I called to ask and answered a question about assembly. Personalized hand written thank you note received s as well is a nice touch and a reminder to buy from a small company.
12 december 2025
Excellent packing..fast service!
18 december 2025
Go no further, the BBQ Authority is your Napolean experts!!
I purchased a Napolean prestige pro 665, when it arrived a door hinge was not attached, and when I hooked up the propane tank there was a small leak. After speaking to the bbq authority, she, I believe it was Mellisa, got me in touch with Josh who told me how to correctly reattach the hinge, and ordered the correct part for the hose leak. They were very attentive,and quick to solve my problems. Highly recommend this company!!
26 november 2025
Excellent service
Excellent service, selection of products, and value for the money are why I purchased from BBQ Authority. My order arrived very quickly, and with high quality delivery.
Since my purchase the customer service has been exceptional. I would purchase from BBQ Authority again.
10 december 2025
Excellent product and quick delivery
Excellent product and quick delivery! I highly recommend this company,
9 december 2025
Great BBQ sauce
Ordering was easy. Fast shipping and delivery, items were packaged well.
16 december 2025
Everything we ordered was delivered &…
Everything we ordered was delivered & something a little extra that we cannot wait to try.
14 december 2025
I could not be more happy with the…
I could not be more happy with the online through delivery experience provided by BBQ Authority. I’ve been looking for a replacement built-in grill for years, I have even had to return one from another competitor because the grill was different than advertised and arrived broken. This was not the case with BBQ Authority. The grill is exactly as their website described and I have never seen a better packaged shipment. BBQ Authority clearly cares about their customers and the business segment they serve. The grill is now installed and I’m loving having it to celebrate with family and friends over the Christmas holidays and long into the future. Thank you BBQ Authority and for your military service to our nation. Wishing you all a Merry Christmas and Happy New Years!
23 november 2025
Their customer service is excellent
Their customer service is excellent, easy to work, responsive and knowledgeable.
5 december 2025
Slow processing/shipping
Stated item would be shipped in 1-2 business days. Was not shipped until 6 business days, after I had to reach out about the same. Very disappointing.
9 december 2025
Antwoord van BBQ Authority
Dear Adam,
It is regrettable that your experience with The BBQ Authority was less than stellar. Our sincerest apologies for not meeting your expectations.
It is unfortunate that a simple order which should have been shipped in 1-2 days was not.
Rest assured that this is not the metric we expect nor accept for ourselves.
Although your order was delayed, we do see that it was delivered on the 20th and we will be using this series of events as a teachable moment for our staff.
Again, our apologies,
The BBQ Authority Team
Quick
Quick, efficient ordering. Requested delayed shipment. Grill was shipped as promised and came via UPS on time, as promised. Have not assembled it yet. I have previously purchased and assembled a Napoleon. They are tough to beat.
2 december 2025
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