BBQ Authority Reviews 2.902

I am reconditioning my Napoleon LEX grill after several years of happy grilling. BBQ Authority has become my GoTo for original Napoleon parts. Extensive stock; easy to navigate and find what I need on the website; and most important - rapid order fulfillment and shipping. Parts always arrive well packaged and in great condition. Highly recommend for your grill replacement parts needs.

This is a great resource to extend the life of your grill. Prices are reasonable and I received my parts quickly.

Product is as described and showed up on time.

Prices were competitive. Parts were delivered on time. I also appreciate the fact that they inserted a card and a small gift in the package and thanked me for my business even though I didn't spend alot of money with them. That is in my opinion good business and goes a long way with customers. It is rare to see this in customer service today. Thanks for taking care of my needs.

Bought a cover for a gift (Napoleon grill).
The grill is just right for our son’s family.
The cover will be a great addition.

Thank you BBQ.
We’re loyal as you are Veteran owned!

The new trays showed up in perfect condition. They were well packed and arrived quickly.

Fast and quick. Great price

Got part I needed at good price! Quick delivery!

I got my order within a week. Very pleased.

This company was first most, Veteran owned and family oriented, staff was very knowledgeable about the project that I had questions about. I would recommend this store to all my friends and family.

This was a gift for my son and I thought it was supposed to be delivered last week but it was delivered to the wrong address. The homeowner called to ask if my son wanted to come get it because he was in a cast and could not do it. My son was ill for a week with the flu though and he could not go get it. It showed up yesterday (1/11/26) at my son’s but we do not know how it got there. Did the original recipient bring it over or did the shipper do it? Regardless, my son is very happy with the griddle and is looking forward to using it for years to come, so no complaints about the actual product.

When we went to pickup, was great experience, folks were very helpful and loaded the grill into our car, great service there. What could use some work was your customer service email, never received a response to online inquiry for details

Great product and customer service!

Great seller. Item as described.
Prompt shipment.
Highly recommended.

Got the sauce and rub bundles for both my sons for Xmas - they just love grilling and love the tasty variety. This has become an annual holiday request and the products do not disappoint. Great customer service and prompt shipping !!

Great selection. Fast delivery. Very tasty products.

Everything with the process was exceptional; from ordering online, to checkout, to shipping, to delivery. No hassle, and good price on Napolean Grill. Will definitely go back to BBQ Authority for any additional accessories. The personalized thank you note, and free sauce package was appreciated.

Fast shipping !!
Never a problem when I order .
Napoleon accessories available .
Thank You !!